Common use of Terms and Definitions Definition Clause in Contracts

Terms and Definitions Definition. Billing Month The period of time used for the monthly invoice. This is usually a minimum of 30 days but starts after the first of any month. Customer Premise Equipment (“CPE”) Managed Service equipment located at the Site. Customer Time Time attributable to or caused by one or more of the following:  Incorrect or incomplete information provided by Customer;  Verizon or the Verizon approved maintenance provider being denied access to CPE or network components at the Site when access is required;  Failure or refusal to release the Device for testing; or  Customer unavailability where needed to close a Trouble Ticket. MRC Monthly Recurring Charge. NOC Verizon’s Network Operations Center Notification Period The Notification Period is the period of time between the opening of a Trouble Ticket for an Outage and when Verizon has sent a notification to Customer’s designated point of contact. Outage(s) When one of the UCCaaS/Hosted Calling applications is not operational within the UCCaaS/Hosted Calling data centers such that a Customer end user does not have the ability to utilize the primary function of the UCCaaS/Hosted Calling application. Loss of individual features not detrimentally affecting the primary function of a UCCaaS/Hosted Calling application does not constitute an outage. Additionally, UCCaaS/Hosted Calling application fail over to the redundant data center resulting in application functionality being restored does not constitute an outage, even if the trouble ticket remains open to continue repairs, or remains open in a customer time or maintenance time status. Platform The Customer’s solution design for Cisco Unified Communications Manager, Unified Presence Server and Unity Connections messaging utilizing Cisco’s defined best practice recommendations for redundancy and availability. UCCaaS/Hosted Calling UCCaaS/Hosted Calling is comprised of the following applications: Cisco Unified Communications Manager, Unity Connection, and Unified Presence.

Terms and Definitions Definition. Billing Month The period of time used for the monthly invoice. This is usually a minimum of 30 days but starts after the first of any month. Customer Premise Equipment (“CPE”) Managed Service equipment located at the Site. Customer Time Time attributable to or caused by one or more of the following:  Incorrect or incomplete information provided by Customer;  Verizon or the Verizon approved maintenance provider being denied access to CPE or network components at the Site when access is required;  Failure or refusal to release the Device for testing; or  Customer unavailability where needed to close a Trouble Ticket. MRC Monthly Recurring Charge. NOC Verizon’s Network Operations Center Notification Period The Notification Period is the period of time between the opening of a Trouble Ticket for an Outage and when Verizon has sent a notification to Customer’s designated point of contact. Terms and Definitions Definition Outage(s) When one of the UCCaaS/Hosted Calling applications is not operational within the UCCaaS/Hosted Calling data centers such that a Customer end user does not have the ability to utilize the primary function of the UCCaaS/Hosted Calling application. Loss of individual features not detrimentally affecting the primary function of a UCCaaS/Hosted Calling application does not constitute an outage. Additionally, UCCaaS/Hosted Calling application fail over to the redundant data center resulting in application functionality being restored does not constitute an outage, even if the trouble ticket remains open to continue repairs, or remains open in a customer time or maintenance time status. Platform The Customer’s solution design for Cisco Unified Communications Manager, Unified Presence Server and Unity Connections messaging utilizing Cisco’s defined best practice recommendations for redundancy and availability. UCCaaS/Hosted Calling UCCaaS/Hosted Calling is comprised of the following applications: Cisco Unified Communications Manager, Unity Connection, and Unified Presence. Severely Concealed Seconds Ratio The ratio of time by which a significant amount of audio quality concealment is observed divided by the call duration.