Standard Support Hours definition

Standard Support Hours means the hours between 7:00 am PST and 7:00 pm PST, excluding Saturday, Sunday, and TCP recognized employee holidays.
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Standard Support Hours means from 8:00 am to 5:00 pm, Eastern time, Monday through Friday, exclusive of observed holidays.
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Standard Support Hours means the standard hours during which the Support will be provided as specified in clause 7.4;
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Examples of Standard Support Hours in a sentence

  • The support technician will work on the issue during Standard Support Hours.

  • The DSE shall be reasonably available by telephone during Standard Support Hours.

  • We will provide reasonable telephone consultation to assist in the implementation and utilization of the Software during our Standard Support Hours.

  • The Services shall be provided during the Standard Support Hours and, depending on the Maintenance Level selected by the Customer, during the Extended Support Hours.

  • You shall provide us and our staff and all other persons duly authorized by us with full, safe and uninterrupted access (including remote access with sufficient network connectivity speed) to your premises, systems, facilities and the Service/Software as may reasonably be required for the purpose of performing our service obligations under this agreement, such access, except in the case of emergency or agreed out-of-hours downtime, to be within the Standard Support Hours.


More Definitions of Standard Support Hours

Standard Support Hours means the standard hours during which the Support will be provided: Support will be provided during the Standard Support Hours published on the Website or as stated in any Materials, excluding UK public holidays and any company shutdowns. Any such company shutdowns will be notified in advance on the Website. The provision of any Support outside the Standard Support Hours is at Our sole discretion and shall be charged at Our current standard rates;
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Standard Support Hours means between 9am and 5pm on a Working Day or such other support hours specified in the Specification;
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Standard Support Hours means 9.00 am to 5.30 pm Monday to Saturday (GMT), except on days which are bank holidays in England and any other days that the Supplier generally gives to its staff from time to time.
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Standard Support Hours means 9:00 am to 8:00 pm Eastern Daylight Time (EDT) in the USA or as may be specified otherwise in the Quotation.
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Standard Support Hours means from Monday to Friday 8AM CET to 5PM CET on Working Days (and
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Standard Support Hours means Working Day as defined. STD: means Subscriber Trunk Dialing. Subcontractor: means a person or business which has a contract as an "independent contractor" and not an employee with the Supplier to provide some or all of the work or services needed in order to supply the Service or Services Subscriber Trunk Dialing: means the ability to deal a Geographical Number direct without the need for operator assistance. Supplier: means the Company, trading as CloudHost Limited or Lizard IT Solutions or Lizard IT or Lizard, and its successors or Associated Company or any other such company as the Company may assign their rights under this Contract to.
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Standard Support Hours means 7:00 a.m. to 7:00 p.m. (PST) on all Business Days. See table below for breakdown of all support coverage hours: Abbreviated Requirement Name Tech Category Requirement Description Service Availability Service Level Target Help Desk & Support Support Coverage Help Desk - "Normal Hours" Support Coverage Monday - Friday 0700-1900 Pacific Time (7:00 AM - 7:00 PM PT) 100.00% Help Desk & Support Support Coverage Help Desk - "Extended Hours" Support Coverage Monday - Friday 1901-2200 Pacific Time (7:01 PM - 10:00 PM PT) 100.00% Help Desk & Support Support Coverage Help Desk - "After Hours" Support Coverage (e.g. pager) and Self Help Support Monday - Friday 2201-0659 Pacific Time (10:01 PM - 6:59 AM PT) and Saturday - Sunday 0000-2400 Pacific Time (Including holidays and non-working periods recognized by the Judicial Council client) 100.00% “System Availability” will be calculated on a monthly basis using the following formula:
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