Enhanced Support Services definition

Enhanced Support Services means the optional purchase by Customer of 24/7 support subject to the payment of any required additional fees.

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Enhanced Support Services means optional 24/7 Support Services, subject to the payment of any required additional fees; for purposes of Enhanced Support Services, “Business Day” means 24/7.

Enhanced Support Services has the meaning set forth in the applicable Schedule.

Examples of Enhanced Support Services in a sentence

• Where Enhanced Support Services are purchased by Customer during an active Subscription Term, fees for such Enhanced Support Services shall be pro-rated for the remainder of such Subscription Term.

• The fees, Subscription Term and description of the Enhanced Support Services to be provided by Upland shall be detailed on a Sales Order, and upon the parties’ execution of such Sales Order, the Standard Maintenance and Support Terms and Conditions set forth in Exhibit A shall be supplemented accordingly.

• If Customer has purchased one of the Enhanced Support Services, Box will respond in accordance with the Response Times below (for cases submitted in English).

• Customers purchasing Enhanced Support Services will be given instructions for receiving Support Services after the end of a Business Day.

• If Customer has purchased Business Services or one of the Enhanced Support Services and Box fails to meet the applicable Response Times associated with Business Services or Enhanced Support Services, Customer may be entitled to a response time credit as outlined below (“Response Time Credit”).

More Definitions of Enhanced Support Services

Enhanced Support Services means optional 24/7 Support Services, excluding LogRhythm holidays, subject to the payment of any required additional fees; for purposes of Enhanced Support Services, “Business Day” means 24/7 excluding LogRhythm holidays.

Enhanced Support Services means the optional purchase by Customer of 24/7 support subject to the payment of any required additional fees. Customer must purchase identical Support Services for all installed Software and/or Appliances within a Designated Center and may not select different Support Services options to cover different installations of Software and/or Appliances within a Designated Center. Enhanced Support Services includes four-­hour onsite response for Hardware issues after trouble shooting.

Enhanced Support Services means optional 24/7 Support Services, , subject to the payment of any required additional fees; for purposes of Enhanced Support Services, “Business Day” means 24/7.

Enhanced Support Services means that specific subscription level of support purchased and identified under the applicable Order as either “Premier Service” or “Platinum Service” and subscribed to by Customer under such Order.

Enhanced Support Services means the support services in relation to the Portalis Services to be provided by Portalis to the Customer in addition to the Standard Support Services (if any), as detailed in the Order or otherwise agreed between the parties in writing;

Enhanced Support Services means the optional purchase by Customer of 24/7 support on an applicable ordering document.

Enhanced Support Services means the supplemental, fee-based technical support services to be provided to the Customer for the Subscription Service pursuant to the terms hereof and the Support and Maintenance Services Policy.