Enhanced Support Services definition

Enhanced Support Services means the optional purchase by Customer of 24/7 support subject to the payment of any required additional fees.
Enhanced Support Services means optional 24/7 Support Services, subject to the payment of any required additional fees; for purposes of Enhanced Support Services, “Business Day” means 24/7.
Enhanced Support Services means optional 24/7 Support Services, excluding LogRhythm holidays, subject to the payment of any required additional fees; for purposes of Enhanced Support Services, “Business Day” means 24/7 excluding LogRhythm holidays.

Examples of Enhanced Support Services in a sentence

  • Customers purchasing Enhanced Support Services will be given instructions for receiving Support Services after the end of a Business Day.

  • In addition to then current Enhanced Support Services which will be provided as detailed on the Support Website, the Customer will also receive the Data Services described hereunder.

  • Enhanced Support Services means the enhanced on site remote hands support service which is available to perform the tasks detailed in Part 2 of Schedule 1.Hardware means the hardware to be used in the supply of the Services as detailed in the Order.

  • The Enhanced Support Services include such remote hands support as is necessary to rectify any defects in the material or workmanship of the Hardware including repairing and replacing parts of the Hardware.

  • The Enhanced Support Services will be provided free of charge and the Standard Support Services will be charged at the applicable hourly Support Charge provided they will be utilised in 30 minute segments with each event rounded up to the next 30 minutes segment.

  • Customers purchasing Enhanced Support Services shall be given instructions for receiving Support Services after the end of a Business Day.

  • Support Services means the Enhanced Support Services and the Standard Support Services.Term means subject to earlier termination in accordance with clause 7, a term of 24 months from the Service Start Date and provided that the parties may by written agreement extend such Term by additional periods of 12 months or such other periods as they agree in which case Term will include the period of such agreed extensions.

  • System administrator name (for seats managed through ACES Enhanced Support Services).

  • For periods greater than 1 month, the Government will provide office space, in close proximity to the end-users being served, for the individual performing the Enhanced Support Services.

  • Enhanced Support Services are intended as an augmentation to the Standard System Administration services provided under the ACES seats as well as a vehicle for the Government to acquire computer support for other functionality.


More Definitions of Enhanced Support Services

Enhanced Support Services means the optional purchase by Customer of 24/7 support subject to the payment of any required additional fees. Customer must purchase identical Support Services for all installed Software and/or Appliances within a Designated Centre and may not select different Support Services options to cover different installations of Software and/or Appliances within a Designated Centre. Enhanced Support Services includes four-­hour onsite response, after trouble shooting for Hardware issues.
Enhanced Support Services means optional 24/7 Support Services, , subject to the payment of any required additional fees; for purposes of Enhanced Support Services, “Business Day” means 24/7.
Enhanced Support Services has the meaning set forth in the applicable Schedule.‌
Enhanced Support Services means that specific subscription level of support purchased and identified under the applicable Order as either “Premier Service” or “Platinum Service” and subscribed to by Customer under such Order.
Enhanced Support Services means the optional purchase by Customer of 24/7 support on an applicable ordering document.
Enhanced Support Services means the support services in relation to the Portalis Services to be provided by Portalis to the Customer in addition to the Standard Support Services (if any), as detailed in the Order or otherwise agreed between the parties in writing;

Related to Enhanced Support Services

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Enhanced Services means any service offered over Common Carrier transmission facilities that employ computer processing applications that act on the format, content, code, protocol or similar aspects of a subscriber's transmitted information; that provide the subscriber with additional, different or restructured information; or involve End User Customer interaction with stored information. "Enhanced 911" or "E911" shall have the meaning set forth in Section 10.3.1.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Family support services means providing opportunities for

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Program services means services that include all of the following provided they are pursuant to a program agreement: program needs assessment and development, job task analysis, curriculum development and revision, instruction, instructional materials and supplies, computer software and upgrades, instructional support, administrative and student services, related school to career training programs, skill or career interest assessment services and testing and contracted services.

  • Advanced Services refers to high speed, switched, broadband, wireline Telecommunications capability that enables users to originate and receive high-quality, voice, data, graphics or video Telecommunications using any technology.

  • Community support services means services authorized,

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Data Services The Customer will receive a discount equal to 25% for the following Data Services: Access: Standard VBS2 Guide local loop charges for DS-1 Access and DS-3 Access Service.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Beta Services means Xxxxxx services or functionality that may be made available to Customer to try at its option at no additional charge which is clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation, or by a similar description.

  • Enhanced 911 Service (“E911”) means a telephone communication service which will automatically route a call dialed “9-1-1” to a designated public safety answering point (PSAP) attendant and will provide to the attendant the calling party’s telephone number and, when possible, the address from which the call is being placed and the Emergency Response agencies responsible for the location from which the call was dialed.

  • Extra Services means those services set forth in Schedule “B” that are requested by the Municipality for itself or on behalf of its citizens and provided by the Company in accordance with paragraph 7 of this Agreement;

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Processing Services means any and all services necessary or convenient for operation of the Program, including the issuance of cards or the processing of transactions or settlements in accordance with applicable Payment Network Rules and Applicable Law. Such services shall include: set-up and maintenance of cardholder accounts, transaction authorization, processing, clearing and settlement, Payment Network access, cardholder dispute resolution, Payment Network compliance, regulatory compliance, security and fraud control, customer service, collections and activity reporting.

  • Cloud Services means SAP’s then-current cloud services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Account Information Service Provider means a payment service provider pursuing business activities as referred to in point (8) of Annex I;

  • Pharmacy services means the practice of pharmacy as defined in chapter 18.64 RCW and includes any drugs or devices as defined in chapter 18.64 RCW.

  • Hospice services means palliative and supportive care and other services provided by an interdisciplinary team under the direction of an identifiable hospice administration to terminally ill hospice patients and their families to meet the physical, nutritional, emotional, social, spiritual, and special needs experienced during the final stages of illness, dying, and bereavement, as defined in Minnesota Statutes, § 144A.75, subd. 8, and includes the set of services as determined by the Medicare program under §1861(dd) of the Social Security Act and defined in 42 CFR § 418.3.

  • Voice Services means the telecommunications services to be provided to you under Part A and as specified in your Application.

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;