Telephone Support. PeopleSoft provides telephone support concerning Software installation and use. Except for designated holidays, PeopleSoft's standard Global Support Center telephone hours are Monday through Friday, 4:00 a.m. to 6:30 p.m., Pacific Time. Consult PeopleSoft's then-current Customer Services Guide for Global Support Center locations and local operating hours. Telephone Support is also available 24-hours-a-day, 7-days-a-week for in-production customers who need to resolve critical production problems outside of standard support hours.
Appears in 3 contracts
Samples: Outsourcer Alliance Agreement (Corio Inc), Outsourcer Alliance Agreement (Corio Inc), Outsourcer Alliance Agreement (Corio Inc)
Telephone Support. PeopleSoft provides telephone support concerning Software installation and useuse of the Software. Except for designated holidays, PeopleSoft's standard Global Support Center telephone support hours are Monday through Friday, 4:00 a.m. to 6:30 p.m., Pacific Time. Consult PeopleSoft's then-current Customer Services Guide for Global Support Center locations and local operating hours. Telephone Support is also available 24-hours-a-hours a day, 7-days-a-days a week for in-production customers who need to resolve critical production problems outside of standard normal support hours.
Appears in 2 contracts
Samples: Outsourcer Alliance Agreement (Usinternetworking Inc), Outsourcer Alliance Agreement (Usinternetworking Inc)
Telephone Support. PeopleSoft provides telephone support concerning Software installation and use. Except for designated holidays, PeopleSoft's standard Global Support Center telephone support hours are Monday through Friday, 4:00 a.m. to 6:30 p.m., Pacific Time. Consult PeopleSoft's then-current Customer Services Guide for Global Support Center locations and local operating hours. Telephone Support is also available 24-hours-a-day, 7-days-a-week for in-production customers who need to resolve critical production problems outside of standard support hours.
Appears in 2 contracts
Samples: Development and License Agreement (Momentum Business Applications Inc), Marketing and Distribution Agreement (Momentum Business Applications Inc)
Telephone Support. PeopleSoft provides telephone support concerning Software installation and useuse of the Software. Except for designated holidays, PeopleSoft's standard Global Support Center telephone support hours are Monday through Friday, 4:00 a.m. to 6:30 p.m., Pacific Standard Time. Consult PeopleSoft's then-current Customer Services Guide for Global Support Center locations and local operating hours. Telephone Support is also available 24-hours-a-hours a day, 7-days-a-days a week for in-production customers who need to resolve critical production problems outside of standard apart from normal support hours.
Appears in 1 contract
Samples: Agreement (Intelligroup Inc)
Telephone Support. PeopleSoft provides telephone technical support concerning Software installation and useuse of the Software. Except for designated holidays, PeopleSoft's standard Global Support Center telephone support hours are Monday through Friday, 4:00 6:00 a.m. to 6:30 p.m., p.m. Pacific Time. Consult PeopleSoft's then-current Customer Services Guide for Global Support Center locations and local operating hours. Telephone Support is also available 24-hours-a-dayhour, 7-days-a-days a week for in-in- production customers who need to resolve critical production problems outside of standard normal support hours.
Appears in 1 contract
Samples: Software License and Services Agreement (Trinet Employer Group Inc)
Telephone Support. PeopleSoft provides telephone technical support concerning Software installation and useuse of the PeopleSoft Software. Except for designated holidays, PeopleSoft's standard Global Support Center telephone support hours are Monday through Friday, 4:00 6:00 a.m. to 6:30 p.m., p.m. Pacific Time. Consult PeopleSoft's then-current Customer Services Guide for Global Support Center locations and local operating hours. Telephone Support is also available 24-hours-a-dayhour, 7-days-a-days a week for in-production customers who need to resolve critical production problems outside of standard normal support hours.
Appears in 1 contract
