Support Coverage. We do not provide Production or Development Support for Software that (a) you (or a third party) have modified or recompiled, (b) is running on hardware or hypervisor that is not Supported Hardware or (c) is running in an unsupported Use Case as described in an Exhibit. You are responsible for testing the Software before deploying it in your environment. You should also backup your systems on a regular basis and have those backups available if needed for support purposes.
Support Coverage. We do not provide Support for Software that (a) you (or a third party) have modified or recompiled, (b) is running on hardware or platforms that are not Supported Hardware or (c) is running in an unsupported Use Case as described in an Exhibit. You are responsible for testing the Software before deploying it in your environment. You should also backup your systems on a regular basis and have those backups available if needed for support purposes. Except as otherwise expressly stated, Support does not include data migration or data recovery support. Red Hat will use commercially reasonable efforts to provide Support in accordance with the guidelines contained in Table 2.7 below. Support is provided in the English language and may be available in other languages based on available resources. Red Hat’s Support telephone numbers and local standard business hours (“Standard Business Hours”) are listed at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html.
Support Coverage. We do not provide Production or Development Support for Software that (a) you (or a third party) have modified or recompiled, (b) is running on hardware or hypervisor that is not Supported Hardware or (c) is running in an unsupported Use Case as described in an Exhibit. You are responsible for testing the Software before deploying it in your environment. You should also backup your systems on a regular basis and have those backups available if needed for support purposes. Red Hat will use commercially reasonable efforts to provide Support in accordance with the guidelines shown in Table 2.7 below. Support is provided in the English language and may be available in other languages based on available resources. Red Hat’s Support telephone numbers and local standard business hours (“Standard Business Hours”) are listed at xxxxx://xxxxxx.xxxxxx.xxx/support/contact/technicalSupport.html.
Support Coverage. Standard Support is available via telephone and email Monday through Friday from 6am – 8pm EST, excluding major US holidays (the “Coverage Period”).
Support Coverage. Support is sold based upon the quantity of all Products You have purchased. Upon purchasing Support for a Product, You must purchase the same Support Level for all Product units that You own, use, or license and that are deployed or in use at the location(s) covered by Support.
Support Coverage. Support is provided in the English language but may be available in other languages based on available resources. Red Hat does not provide support for (a) any underlying infrastructure or for any third party products; (b) Software that (i) you (or a third party) have modified or recompiled, (ii) is running on hardware or platforms that are not Supported Configurations or (iii) is not running in its Supported Use Case. You are responsible for testing the Software before deploying it in your environment, backing up your systems on a regular basis and having those backups available if needed for support purposes. Except as otherwise expressly stated, Support does not include data migration or data recovery support.
Support Coverage. Support consists of (a) response to Error reports provided to a Certified Support Contact concerning the use of the Sumo Logic Technology; (b) E-mail Support; (c) Online Support; and (d) Sumo Logic Technology updates that Sumo Logic in its discretion makes generally available to its Support customers without additional charge. All Support will be provided in the English language. Each Support Level permits up to 5 Certified Support Contacts. Permitted number of Certified Support Contacts: 5.
Support Coverage. All professional and consulting services must have an active accompanying support subscription.
Support Coverage. We do not provide Production or Development Support for Software that (a) you (or a third party) have modified or recompiled, (b) is running on hardware that is not Supported Hardware or (c) is running in an unsupported Use Case as described in an Exhibit. You are responsible for testing the Software before deploying it in your environment. You should also backup your systems on a regular basis and have those backups available if needed for support purposes. Red Hat will use commercially reasonable efforts to provide Support in accordance with the guidelines shown in Table
Support Coverage. Xxxxx Fargo Bank and PayPal will supply each other with primary contact information for their respective designated Client Managers and Technical Support Personnel. Xxxxx Fargo Bank will provide a dedicated service representative who i) has a strong understanding of the card acquiring industry; ii) understands card association politics and processes; iii) has a strong understanding of how Xxxxx Fargo Bank is organized; iv) has a strong understanding of how PayPal processes; v) and is dedicated full time to the PayPal account. Business hours support will be available 08:00am - 05:00pm Pacific for business and operational questions Monday through Friday. Partner Desk will be available 08:00 - 5:00 p.m. Pacific, Monday through Friday.
