Support Coverage Sample Clauses
The Support Coverage clause defines the scope and extent of support services provided under an agreement. It typically outlines which products or services are eligible for support, the hours during which support is available, and the types of issues that are covered, such as technical troubleshooting or software updates. By clearly specifying these parameters, the clause ensures that both parties understand the level of assistance to expect, thereby preventing misunderstandings and setting realistic expectations for support delivery.
Support Coverage. We do not provide Production or Development Support for Software that (a) you (or a third party) have modified or recompiled, (b) is running on hardware or hypervisor that is not Supported Hardware or (c) is running in an unsupported Use Case as described in an Exhibit. You are responsible for testing the Software before deploying it in your environment. You should also backup your systems on a regular basis and have those backups available if needed for support purposes.
Support Coverage. Standard Support is available via telephone and email Monday through Friday from 6am – 8pm EST, excluding major US holidays (the “Coverage Period”).
Support Coverage. Support is sold based upon the quantity of all Products You have purchased. Upon purchasing Support for a Product, You must purchase the same Support Level for all Product units that You own, use, or license and that are deployed or in use at the location(s) covered by Support.
Support Coverage. Support is provided in the English language but may be available in other languages based on available resources. Red Hat does not provide support for (a) any underlying infrastructure or for any third party products; (b) Software that (i) you (or a third party) have modified or recompiled, (ii) is running on hardware or platforms that are not Supported Configurations or (iii) is not running in its Supported Use Case. You are responsible for testing the Software before deploying it in your environment, backing up your systems on a regular basis and having those backups available if needed for support purposes. Except as otherwise expressly stated, Support does not include data migration or data recovery support.
Support Coverage. ▇▇▇▇▇ Fargo Bank and PayPal will supply each other with primary contact information for their respective designated Client Managers and Technical Support Personnel. ▇▇▇▇▇ Fargo Bank will provide a dedicated service representative who i) has a strong understanding of the card acquiring industry; ii) understands card association politics and processes; iii) has a strong understanding of how ▇▇▇▇▇ Fargo Bank is organized; iv) has a strong understanding of how PayPal processes; v) and is dedicated full time to the PayPal account. Business hours support will be available 08:00am - 05:00pm Pacific for business and operational questions Monday through Friday. Partner Desk will be available 08:00 - 5:00 p.m. Pacific, Monday through Friday.
Support Coverage. Support consists of (a) response to Error reports provided to a Certified Support Contact concerning the use of the Sumo Logic Technology; (b) E-mail Support; (c) Online Support; and (d) Sumo Logic Technology updates that Sumo Logic in its discretion makes generally available to its Support customers without additional charge. All Support will be provided in the English language. Each Support Level permits up to 5 Certified Support Contacts.
Support Coverage. All professional and consulting services must have an active accompanying support subscription.
Support Coverage. Subject to the terms hereof, OSI shall provide Support Services to Licensee for the Licensed Software indicated on the Initial Product Order. OSI shall also provide Support Services hereunder for each additional Installation of Licensed Software, provided Licensee pays to OSI Initial License Fees and Annual Support Fees for such additional Installations as specified in subsequent Product Orders. Support Services must be obtained separately for each Installation of Licensed Software.
Support Coverage. We do not provide Support for (a) advice on architecture, design, development or prototyping; (b) non-Red Hat online services or software, including but not limited to devices, operators, applications, infrastructure or tools that you or a third party provide or create; (c) access management or any security related processes that apply only to Your Account; (d) any work performed under a separate professional services engagement; (e) individuals who are not your Support Contacts (defined below); (f) Subscriptions running in excess of the number of Units you have purchased or outside the usage restrictions; or (g) for any changes you make to the Infrastructure Services account which negatively impacts the operation of the Online Services such as the removal of a load balancer, virtual machine instance, or any Infrastructure Services that the Online Services are dependent on. You are responsible for testing the Online Services and any Red Hat Content before deploying it in your environment and for providing assistance to your Authorized Users. You will back up Your Content on a regular basis and have those backups available if needed for support or other purposes.
Support Coverage. We do not provide Production or Development Support for Product(s) that (a) you (or a third party) have modified or recompiled, (b) is running on hardware and/or operating system that is not by Splendid Data. You are responsible for testing the Products before deploying it in your environment. You should also backup your systems on a regular basis and have those backups available if needed for support purposes. Splendid Data will use commercially reasonable efforts to provide Support in accordance with the guidelines shown in Table 2.7 below. Support is provided in the local language and English based on available resources. You can contact Splendid Data for support via our Online Support Manager ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇_▇▇▇▇▇▇▇.