Maintenance Support. State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.
Maintenance Support. Symantec has no obligation under this License Agreement to provide maintenance/support for the Licensed Software. Any maintenance/support purchased for the Licensed Software is subject to Symantec’s then-current maintenance/support policies.
Maintenance Support. A primary consideration for system selection will be the vendor's ability to provide maintenance, service and support. This section establishes the minimum requirements of the Maintenance Agreement.
Maintenance Support. Vyve shall provide a telephone number on the applicable Service Order for inquiries and remote problem support for the Service. All such Customer support shall be provided only to Customer’s designated personnel, as mutually agreed upon by Vyve and Customer. Customer is responsible for all communications and interfaces with its End Users. In no event shall Vyve be responsible for providing support for any network, equipment or software not provided and installed by Vyve under this Master Agreement or for issues or problems beyond its control. Notwithstanding anything to the contrary in the foregoing, Vyve shall use commercially reasonable efforts to restore any cable cuts on the Vyve network and shall keep Customer reasonably advised of such restoration progress. Customer agrees to provide routine operational Service support for Vyve Equipment and Service components collocated at Customer's or any End User’s facility, including without limitation by performing reboots, as requested by Vyve. If Vyve responds to a service call initiated by Customer, and Vyve reasonably determines that the cause of the problem is not due to Vyve’s Network, but is due to Customer’s equipment or facilities, or a third party, Customer must compensate Vyve for the service call at Vyve’s then prevailing rates.
Maintenance Support. You may acquire maintenance/technical support services (“Maintenance/Support”) for the Software provided that you subscribe to Licensor’s Maintenance/ Support programs or to an authorized Licensor partner support program. Maintenance/Support shall be based on the in-country list price and then applicable Maintenance/Support policy in effect at the time such Maintenance/Support is ordered. Maintenance/Support fees are due annually in advance and are nonrefundable and non-cancelable.
Maintenance Support. LICENSOR will provide to LICENSEE the following support with respect to the Software: If LICENSEE notifies LICENSOR of a substantial program error respecting Licensed Programs, or LICENSOR has reason to believe that error exists in Licensed Programs and so notifies LICENSEE, LICENSOR shall at its expense verify and attempt to correct such error within thirty
Maintenance Support. 6.1 Subject to the relevant Purchase Order, when Customer has ordered maintenance support, AlgoSec or Authorized Reseller, as applicable, will provide such support in accordance with its standard support plans. Any enhancements and changes made by AlgoSec or an Authorized Reseller to the AlgoSec Solution or Software as part of maintenance support, and information provided in the course of supplying maintenance support, shall be and remain at all times proprietary to and the sole property of AlgoSec, and the provisions in this Agreement relating to the confidential and proprietary nature of the AlgoSec Solution and Software shall apply with equal force and effect to such enhancements, modifications, and changes.
Maintenance Support. (a) Each Licensee shall maintain the Unit(s) it receives in good operating condition, at its sole expense. PVI shall make its technical personnel available during PVI's normal business hours for telephone consultations with Licensees' technical staff at no charge. In the event that on-site technical support is required by a Licensee during the Term, PVI shall provide such support at PVI's direct costs (as reasonably determined by PVI) for such services, including expenses of PVI's personnel for travel, meals and lodging incurred in connection with providing such services.
Maintenance Support. Licensor will provide to Licensee the following support with respect to the Software:
Maintenance Support. (a) SUPPORT FOR SPSS'S END USERS. SPSS shall provide First Level Support, Second Level Support and Third Level Support to those customers who have purchased licenses for the ShowCase AS/400 Port from SPSS or its Resellers. Hyperion will provide secondary support in accordance with Exhibit H directly to SPSS (and not to its Resellers or End Users) with respect to all such sales. Hyperion will also provide Software Upgrades to SPSS. For such support, SPSS shall pay Hyperion the End User Support Fees as set forth in Exhibit A.
