Common use of Telephone Support Clause in Contracts

Telephone Support. SunGard shall provide to Customer, during SunGard's normal business hours, Monday through Friday from 7:30 a.m. Eastern Time to 7:30 p.m. Eastern Time (except that Customer and SunGard may agree in advance to provide support services on U.S. holidays), telephone consultative support through SunGard's Customer Support Department regarding Customer's proper and authorized use of the Software. During normal business hours, SunGard shall provide access to at least one of the following people: (i) the primary support person for customer account, (ii) the project manager for customer's account or (iii) a senior manager of SunGard. In addition, telephone consultive support will be provided through the SunGard hotline twenty-four (24) hours a day seven (7) days a week.

Telephone Support. SunGard shall provide to Customer, during SunGard's normal business hours, Monday through Friday from 7:30 a.m. Eastern Time to 7:30 p.m. Eastern Time (except that Customer and SunGard may agree in advance to provide support services on U.S. holidays), telephone consultative support through SunGard's Customer Support Department regarding Customer's proper and authorized use of the SoftwareSystem. During normal business hours, SunGard shall use commercially reasonable efforts to provide access to at least one of the following people: (i) the primary support person for customer account, (ii) the project manager Relationship Manager for customer's account or (iii) a senior manager of SunGard. In additionemergencies, telephone consultive consultative support will be provided through the SunGard hotline SunGard's main number twenty-four (24) hours a day seven (7) days a week.

Telephone Support. SunGard shall provide to Customer, during SunGard's normal business hours, Monday through Friday from 7:30 a.m. Eastern Time to 7:30 p.m. Eastern Time (except that Customer and SunGard may agree in advance to provide support services on U.S. holidays), telephone consultative support through SunGard's Customer Support Department regarding Customer's proper and authorized use of the Software. During normal business hours, SunGard shall provide access to at least one of the following people: (i) the primary support person for customer account, (ii) the project manager for customer's account or (iii) a senior manager of SunGard. In addition, telephone consultive consultative support will be provided through the SunGard hotline twenty-four (24) hours a day seven (7) days a week.