Telephone Assistance. In addition to the foregoing, Service Schedules may allow for ATB Financial to accept Instructions in respect of some of the Services from Instructing Officers by telephone. For greater certainty, ATB Financial is not required to verify the identity of any Instructing Officer or the bona fides, correctness or validity of transactions. ATB Financial may rely on any such telephone Instructions of the Instructing Officer or purporting to be given by or on behalf of the Client and ATB Financial may treat such Instructions as fully authorized by the Client in writing and such Instructions shall be binding upon the Client. ATB Financial may, in its sole discretion, decline to act for any reason on Instructions given by telephone including, but not limited to, unclear or suspicious Instructions or unsatisfactory identity verification. ATB Financial will not be liable in any way for any delay, failure or refusal to act in any circumstance.
Telephone Assistance. Unlimited, toll-free assistance for Sun supported software, hardware, and network problems 24 hours per day, 7 days per week, including Sun holidays.
Telephone Assistance. Customer will be given the telephone number for a support line and will be entitled to contact the support line during normal operating hours, (between 7:30am and 5:30pm Central Time) on regular business days, excluding NEOGOV holidays, to consult with NEOGOV technical support staff concerning problem resolution, bug reporting, documentation clarification, and general technical guidance. Assistance may include remote connectivity, modem, or electronic bulletin board. Software Problem Reporting. Customer may submit requests to NEOGOV identifying potential problems in the PowerEngage software. Requests should be in writing and directed to NEOGOV by e-mail, or through the NEOGOV support website. NEOGOV retains the right to determine in the final disposition of all requests and will inform Customer of the disposition of each request. If NEOGOV acts upon a request, it will do so by providing a bug fix.
Telephone Assistance. Telephone assistance when provided will be on Mondays to Fridays from 9.00am to 5.00pm excluding Bank Holidays. Whilst Sage Ireland will use reasonable endeavours to resolve any problems the Customer experiences, Sage Ireland does not guarantee that any telephone assistance that is given will be successful in resolving problems (in whole or in part).
Telephone Assistance. Unlimited, toll-free assistance for Sun supported software, hardware, and network problems between 8:00 A.M. and 5:00 P.M. (Sun’s local business hours), Monday through Friday, excluding Sun holidays (“Telephone Assistance Hours”). When a Contact calls for assistance, Sun will call back within an average of four (4) Telephone Assistance Hours.
Telephone Assistance. In the event that additional assistance is required to answer telephones after hours, Management will endeavor to call in office staff based on a list that is provided by, updated and posted in the control room by the Union.
Telephone Assistance. During normal working hours, OmniCell will maintain a no-charge telephone hot line staffed by OmniCell experts on the Products to provide technical assistance to its customers and Dade Behring technicians providing service hereunder. It is contemplated that such normal hours shall be from [*].
Telephone Assistance. Following identity theft or fraud committed against the Insured Person, the Assistance Service shall provide the information necessary for the issue of new documents, cancellation of payment methods and password changes.
Telephone Assistance. Unlimited, toll-free assistance for software problems between 8:00 A.M. and 5:00 P.M. Monday through Friday, excluding Sun holidays (“Telephone Assistance Hours”).
Telephone Assistance. Unlimited, toll-free assistance for Sun supported software problems 24 hours per day, 7 days per week, including Sun holidays. Response time is as set forth above in Section 8(e)(2). CUSTOMER-DEFINED PRIORITY AND RESPONSE TIME. • ADDITIONAL CONTACTS: Customer may designate additional Contacts meeting the requirements set forth above under CUSTOMER REQUIREMENTS, SUPPORT REQUESTS. • PERSONAL TECHNICAL ACCOUNT SUPPORT; SERVICE ACCOUNT MANAGEMENT: Customer account will be assigned to a Sun Account Advocate who will assist Customer in assessing critical support issues and help coordinate Sun’s response. The assigned Sun Account Advocate may also provide available information on known bugs, potential system problems, and currently available patches, as well as maintain pertinent account information in Sun’s Customer Account Management Database. These services are provided to Customer during Sun’s local business hours, excluding Sun holidays. • ACCOUNT SUPPORT REVIEW: Semi-annual account review of Customer’s service activity and requirements if requested by Customer.
