Telephone Assistance. Unlimited, toll-free assistance for Sun supported software, hardware, and network problems 24 hours per day. 7 days per week, including Sun holidays. Response time is as set forth above in Section 8(b)(3), CUSTOMER-DEFINED PRIORITY AND RESPONSE TIME.
Appears in 2 contracts
Samples: Sun Servicemanagersm Agreement (Consonus Technologies, Inc.), Sun Servicemanagersm Agreement (Consonus Technologies, Inc.)
Telephone Assistance. Unlimited, toll-free assistance for Sun supported software, hardware, and network problems 24 hours per day. , 7 days per week, including Sun holidays. Response time is as set forth above in Section 8(b)(3), CUSTOMER-DEFINED PRIORITY AND RESPONSE TIME.
Appears in 2 contracts
Samples: Sun Servicemanagersm Agreement (Consonus Technologies, Inc.), Sun Servicemanagersm Agreement (Consonus Technologies, Inc.)
Telephone Assistance. Unlimited, toll-free assistance for Sun supported software, hardware, and network problems 24 hours per day. , 7 days per a week, including Sun holidays. Response time is as set forth above in Section 8(b)(3), CUSTOMER-DEFINED PRIORITY AND RESPONSE TIME.
Appears in 1 contract
