Providing Service. 1. No claim forms are used, but we must pre-authorize service by an independent service contractor. If a service contractor is not available in your area, we will ask that you call your preferred service contractor and request that they evaluate your problem, but they must call us for authorization prior to performing service. Your service contractor must be licensed and insured. After authorization has been provided, you must send the acceptable proof of your actual itemized costs to 2-10 HBW before any reimbursement amount will be paid.
Providing Service. If the technical support team determines that the Customer has a valid warranty claim, the technical support team will determine, in its sole discretion, whether to repair or replace the Hardware. The technical support team will also determine, in its sole discretion, whether to provide warranty service: (a) on site (by a certified technician); (b) through communication with the Customer; and/or (c) through shipment of the Hardware to SAFARI Montage facilities.
Providing Service. The Seller is obliged to provide free warranty service for all delivered goods under the conditions set forth in this Article of this Contract and the terms and conditions agreed between the Seller and the Buyer. The Seller is obliged to provide service for all the subject of performance according to the Specification of the Subject of Performance, by providing the Buyer within 48 hours of reporting the defect (malfunction) to the Buyer on the working days the manner and expected time of defect (malfunction) removal that the removal of the defect (malfunction) itself must be initiated by the Seller within two weeks of its notification at the latest. The Service and repairs must preferably be performed by the Seller at the place of performance in accordance with the Article V. paragraph 2 of this Contract. The notification of the defect is considered to be a telephone notification and subsequently a written (electronic via e-mail) notification of the defect to the Seller. At the same time, this declaration means the claim in accordance with the Article VIII. of this Contract. In the defect notification, the Buyer shall provide a description of the defect or information on how the defect manifests itself. The commencement of the repair is considered to be the real commencement of the real start of work on the reported defect. Seller’s Contact Person for service and repair: Name and Surname: ……………………………… Telephone: ……………………………… E-mail: ……………………………… If the Seller fails to remove the claimed defect within the period specified in Article IX. paragraph 2 hereof, the Buyer shall be entitled to entrust the removal of the defect to another professional legal entity or physical entity. The Seller shall pay the Buyer all such costs incurred within 30 days of receipt of the bill. In the event that the Seller commenced the relevant work to remove the defect within the period specified in paragraph 2 of this Article of this Contract, but did not do so within the required time, the Buyer shall be entitled to have the said work performed by a third party. The Seller is also obliged to pay the related costs to the Buyer within 10 days of receiving a written call for payment and an invoice. The same applies to default interest. The Seller is obliged to provide the Buyer with post-warranty service for all the subject of performance according to the Specification of the Subject of Performance, including the availability of spare parts, based on a written order of the Buyer, ac...
Providing Service o We will commence Service as soon as reasonably practicable after the Contract Date, and we may commence billing you as soon as the service is provisioned. o We may provide Service using Our Facilities and/or third party Partner Facilities, as we decide from time to time. Together, we call those Facilities our Network.