Service Process. 3.1 To obtain service and repair of the product, you must contact Toshiba on the contact number indicated on the Service Agreement. When contacting Toshiba, you must provide the serial number, model and location of the product and a description of the fault or damage.
Service Process o The Client’s end users will not contact the Service Provider’s service/support representatives directly and will follow the process defined in Section 3.0
Service Process. The Client will provide all pertinent information required to open a service/support request. • When opening a service/support request the Client will work with the Service Provider to accurately classify the request’s impact and severity so that its priority and SLA requirements can be accurately established. • Once a request for service/support has been successfully submitted the Client will provide reasonable availability of its representative(s) to co-operate with the Service Provider’s service/support representative(s) assigned to the request. o The Service Provider’s service/support representatives strive to address requests without involving the Client’s end users. So long as the request can be diagnosed and addressed in a reasonable time frame without the end user’s assistance. • The Client shall allow the Service Provider access and usage rights to all relevant IT Environments and IT Assets as reasonably required by the Service Provider to provide its services and support. • In the event that the Service Provider requires the decision, approval, consent, authorization, or any other communication from the Client in order to provide any of the services (or any part thereof) described herein, the Client will be reasonably diligent to provide the same in a timely manner. o The Service Provider is not liable or at fault for any impact(s) caused by a delay in any requested approvals from the Client. This includes but is not limited to impacts to service performance levels and requirements. • The Client will promptly notify the Service Provider of any events or incidents that could impact the services defined within this agreement and/or any supplemental service needs. • The Client agrees to not permit any changes or modifications to be made to the covered IT Environment and IT Assets by any party other than those authorized by the Service Provider. • The Client agrees to inform the Service Provider of any modification, installation, or service performed on the covered IT Environments, listed in Section 1.0 Coverage Summary, by individuals not employed or contracted by the Service Provider. (Both authorized and unauthorized parties)
Service Process. The Client selects the POPMII Model or the Client Model they wish to customize and names it. They fill in the data requested for the customization of the POPMII Model and/or the Client Model; images, videos, text, colors, or URL links depending on the selected POPMII Model or Client Model, then they proceed to the next step. They are then asked to choose a graphical customization. The Content is generated by the Tool. The Client has access to the Content, which is recorded under their Personal Space – My Unpublished Experiences. The Client has access to the Content that is saved under their Personal Space – My Unpublished Experiences. The Client can view and/or modify the Content. Once they are satisfied with the result, they can publish it. The Content is then accessible under their Personal Space – My Published Experiences. The Client can access the Media linking to the Content. The Client acknowledges and agrees that they can only obtain the Media once the Content is published on their Personal Space.
Service Process. 2.1 2 weeks prior to attending site we will send the customer a list of all probes that we have on record that we are intending to calibrate during our visit. The customer should review this schedule and notify us of any anomalies or missing probes that we should be made aware of.
Service Process. All products covered by this warranty will be serviced at MobileDemand’s designated Service Center. Unless otherwise instructed by MobileDemand, all products returned under warranty are to be shipped to the following address: MobileDemand Service Center 0000 Xxxxxx Xx. Dr. Ste. 101 Hiawatha, IA 52233 The RMA number is to be legibly written on the outside of the shipping container. Product should be re-packaged in its original factory shipping packaging when returned for warranty service. If the original packaging is not available, Customer is to provide packaging of equivalent protection.
Service Process. For each lot, the activities are defined in the terms of reference of the public contracts arising from the framework agreement. Each time, terms of reference will specify which services are expected and/or the objectives to be achieved, the place of performance, the performance terms and the reporting requirements. Depending on needs, service delivery may include a briefing and debriefing at the Enabel head office or via telephone or skype. The length of public contracts originating from the different framework agreements varies and will be defined in the specific terms of reference. As a reminder, for each lot, public contracts arising from the framework agreement concerned will be awarded following one of the modalities defined under points 1.4.1 and 1.4.2. 3 Part 3: Forms
Service Process. When possible, Supplier will render such services in periods of low end-user activity so as to reduce any impact on the publicly available Services. Should it be necessary, Supplier will schedule with the Customer's consent, a scheduled maintenance window to install such patches.
