Grievance Process. (a) Either party, with the agreement of the other party, may submit a grievance to Grievance Mediation at any time within ten (10) working days after the Employer’s decision has been rendered at the step prior to arbitration. Where the matter is so referred, the mediation process shall take place before the matter is referred to Arbitrator.
(b) Grievance Mediation shall be scheduled within twenty (20) working days of the grievance being submitted to mediation, or longer period as agreed by the parties.
(c) No matter may be submitted to Grievance Mediation which has not been properly carried through the grievance procedure, provided that the parties may extend the time limits fixed in the grievance procedure.
(d) The parties shall agree on a mediator.
(e) Proceedings before the Mediator shall be informal. Accordingly, the rules of evidence will not apply, no record of the proceedings shall be made and legal counsel shall not be used by either party, unless otherwise mutually agreed.
(f) If possible, an agreed statement of facts will be provided to the Mediator, and if possible, in advance of the Grievance Mediation Conference.
(g) The Mediator will have the authority to meet separately with either party.
(h) If no settlement is reached within five (5) working days following Grievance Mediation, the parties are free to submit the matter to Arbitration in accordance with the provisions of the collective agreement. In the event that a grievance which has been mediated subsequently proceeds to arbitration, no person serving as the Mediator may serve as an Arbitrator, unless otherwise mutually agreed. Nothing said or done by the mediator may be referred to Arbitration.
(i) The Union and Employer will share the cost of the Mediator, if any.
Grievance Process. Blue Shield of California has established a griev- ance procedure for receiving, resolving and track- ing Subscribers’ grievances with Blue Shield.
Grievance Process. In the event of any dispute arising in connection with any part of this clause, such a dispute shall be processed in accordance with the dispute settling provisions of this Agreement.
Grievance Process. Step 1. If the discussion related to an informal complaint does not resolve the grievance to the satisfaction of the unit member, the unit member(s) shall have the right to lodge a written grievance with the immediate supervisor. A copy of the written grievance shall also be filed with the Director of Certificated/Licensed Personnel. If such grievance is not submitted in writing to the immediate supervisor within fifteen (15) days following the act or condition which is the basis for the grievance, such grievance is no longer grievable. If the grievance is not within the authority of the immediate supervisor to resolve, with the approval of the Director of Certificated/Licensed Personnel the written grievance may be filed directly at Step 2 of the grievance process and bypass the Step 1 filing. The written grievance shall provide a concise statement of the facts upon which the grievance is based and include the identification of the aggrieved party or parties; the nature of the grievance; the provision(s) of the current written Agreement involved in the grievance; and the nature of the redress sought by the aggrieved party or parties. The grievance form, included in this Master Contract in Appendix A, will be used to process any grievance. Within ten (10) days after receipt of a written grievance, the immediate supervisor shall respond in writing to the grievant(s) concerning his/her final position or decision regarding the grievance. A copy of the supervisor’s response shall be sent to the Director of Certificated/Licensed Personnel.
Step 2. If the grievance is not resolved in Step 1 to the satisfaction of the grievant(s), such grievant(s) may appeal the decision of the immediate supervisor to the Director of Certificated/Licensed Personnel. Such appeal must be filed, in writing, within ten (10) days after the unit member receives the written decision from the immediate supervisor. If either party requests a conference, the Director of Certificated/Licensed Personnel shall confer with the grievant(s). If a conference is held, the Director of Certificated/Licensed Personnel shall provide a written decision concerning the grievance to the grievant(s) and the immediate supervisor within ten (10) days of the conference. If no conference is held, the Director of Certificated/Licensed Personnel shall provide a written decision concerning the grievance to the grievant(s) and the immediate supervisor within ten (10) days following receipt of the appeal.
Step 3. I...
Grievance Process. All grievances shall be processed in accordance with the following:
(a) All grievances must be submitted in writing at the appropriate stage by:
(i) setting out the nature of the grievance and the circumstances from which it arose;
(ii) stating the provision(s) of the Agreement at issue or alleged to have been violated;
(iii) stating the redress or other action required to resolve the matter;
(iv) transmitting the grievance to the other Party.
(b) Throughout the grievance procedure, in attempting to effect resolution, the Parties may fashion such settlements as they deem appropriate and mutually acceptable.
(c) All grievances shall be resolved without stoppage of work.
Grievance Process. The parties hereto acknowledge that it is usually most desirable for an employee and the employee’s immediately involved supervisor to resolve problems through free and informal communication. If, however, the informal process fails to satisfy the employee or the Union, a grievance may be processed as follows:
Grievance Process. Either party, with the agreement of the other party, may submit a grievance to Grievance Mediation at any time within ten days after the Employer's decision has been rendered at the step prior to arbitration. Where the matter is so referred, the mediation process shall take place before the matter is referred to Arbitrator. Grievance Mediation will commence within twenty-one (21) days of the grievance being submitted to mediation, or longer period as agreed by the parties. No matter may be submitted to Grievance Mediation which has not been properly carried through the grievance procedure, provided that the parties may extend the time limits fixed in the grievance procedure. The parties shall agree on a mediator.
Grievance Process. Blue Shield of California has established a grievance procedure for receiving, resolving and tracking Sub- scribers’ grievances. Subscribers, a designated representative, or a provider on behalf of the Subscriber, may contact the Dental Customer Service Department by telephone, letter or online to request a review of an initial determination concerning a claim or service. Subscribers may contact the Dental Customer Service Department at the tele- phone number as noted below. If the telephone inquiry to the Dental Customer Service Department does not resolve the question or issue to the Subscriber’s satis- faction, the Subscriber may request a grievance at that time, which the Dental Customer Service Representa- tive will initiate on the Subscriber’s behalf. The Subscriber, a designated representative, or a provider on behalf of the Subscriber, may also initiate a grievance by submitting a letter or a completed Griev- ance Form. The Subscriber may request this form from the Dental Customer Service Department. If the Sub- xxxxxxx wishes, the Dental Customer Service staff will assist in completing the grievance form. Completed grievance forms must be mailed to a Dental Plan Ad- ministrator at the address provided below. The Sub- xxxxxxx may also submit the grievance to the Dental Customer Service Department online by visiting xxxx://xxx.xxxxxxxxxxxx.xxx. Blue Shield of California Dental Plan Administrator 000 Xxxxxx Xxxxxx, 00xx Xxxxx Xxx Xxxxxxxxx, XX 00000 A Dental Plan Administrator will acknowledge receipt of a written grievance within 5 calendar days. Griev- ances are resolved within 30 days. The grievance system allows Subscribers to file griev- ances within 180 days following any incident or action that is the subject of the Subscriber’s dissatisfaction. See the previous Customer Service section for informa- tion on the expedited decision process.
Grievance Process. Blue Shield has established a grievance procedure for receiving, resolving and tracking Members’ grievances with Blue Shield.
Grievance Process. (a) If the issue is not resolved by the pre-grievance process, and the Union wishes to advance the issue, it must submit a formal grievance to the Employer within 14 days of the date the employee(s) became aware of the issue, utilizing the Grievance Form appended to this Agreement. When submitting the Grievance Form, the Union will include all relevant facts, details, and pertinent documentation it relies upon.
(b) The Employer will investigate the grievance and provide a written response within 7 days of receipt of the Grievance Form, and will include all relevant facts, details, and pertinent documents it relies upon.
(c) If the grievance is not resolved at this point, the Union may, within 7 days of receipt of the response, refer the grievance to the Joint Grievance Panel (“JGP”).
(d) A & D or Policy grievances may only be referred to the JGP on agreement of both Parties. In the absence of agreement, these grievances are referred directly to Arbitration.
