OTHER CONTRACTOR RESPONSIBILITIES. A. The Contractor will provide a written policy to the Human Services Agency for review, pursuant to which recipients of service shall have the opportunity to express and have considered their views, grievances, and complaints regarding the delivery of services.
OTHER CONTRACTOR RESPONSIBILITIES. The Contractor shall be responsible for returning to the Owner all items issued during construction such as keys, security passes, site admittance badges, and all other pertinent items. The Contractor shall be responsible for notifying the appropriate utility companies to transfer utility charges from the Contractor to the Owner. The utility transfer date shall not be before Substantial Completion and may not be until Final Completion, if the Owner does not take beneficial use of the facility and the Contractor's forces continue with the Work.
OTHER CONTRACTOR RESPONSIBILITIES. A. The Contractor will provide and maintain a system through which recipients of services provided under this Agreement will have the opportunity to express and have considered their views, grievances, and complaints regarding the delivery of such services.
OTHER CONTRACTOR RESPONSIBILITIES. Contractor shall be responsible for returning to the County any items that were borrowed from the County, such as tools and equipment.
OTHER CONTRACTOR RESPONSIBILITIES. The Contractor shall:
OTHER CONTRACTOR RESPONSIBILITIES. 4.5.1 The Contractor shall properly train, monitor, and mitigate performance issues of Choice Counselors on an ongoing basis. Choice Counselors shall pass all applicable assessment(s) and examination(s) prior to direct interaction with Potential Enrollees and Enrollees.
OTHER CONTRACTOR RESPONSIBILITIES. Contractor shall perform the necessary tasks in the operation of this Contract. These tasks include but are not limited to the following:
OTHER CONTRACTOR RESPONSIBILITIES. The Contractor shall properly train, monitor, and mitigate performance issues of Choice Counselors on an ongoing basis. Choice Counselors shall pass all applicable assessment(s) and examination(s) prior to direct interaction with Potential Enrollees and Enrollees. The Contract shall provide ASES with the required number of agents, managers, supervisors, quality monitors and internal trainers to guarantee the quality of services and that the desired service levels are met. The Contractor shall provide the administrative support to Choice Counselors, , Account Manager and Supervisors, and any other personnel, to perform their corresponding duties and responsibilities to properly provide the contracted services. The Contractor shall maintain proper records and evidence of the activities and tasks performed by the Choice Counselors, , Account Manager and other staff for the period of time to be established by ASES. At a minimum, the records must include any and all reports required under the contract, logs of orientations performed daily, attendance sheets to training sessions, and regular attendance sheets of all staff involved in the provision of services of this contract. The Contractor’s operations under this Contract shall be HIPAA compliant. The Contractor shall have in place a Business Continuity and Disaster Recovery (“BC-DR”) Plan, as further described in Attachment 6. The Contractor shall have adequate procedures for: Comprehensive data security; Records retention; System refreshes. The Contractor is required to share or transfer certain knowledge requested by ASES on a continuous basis with ASES personnel. At least thirty (30) days prior to the expiration of the Contract Term, or within the first ten (10) days of the date on which a notice of termination is issued by either Party, the Contractor must have completed a transfer of knowledge that will guarantee an orderly continuity of services and labor. The final payment to Contractor will not be issued by ASES until such transfer of knowledge is completed. Such information shall include, but is not limited to, source codes, program manuals and instructions, and any other materials required by ASES to ensure that ASES personnel knows and understands completed and uncompleted tasks prior to any transition, as well as the status and items pending to complete unfinished tasks. Enrollment Counselor must inform ASES of any situation that may affect the provision of contracted services Immediately after in...
OTHER CONTRACTOR RESPONSIBILITIES. Provide services that are culturally appropriate to the populations served. Staff will be provided with training and orientation. • Provide services that are considered low barrier, meaning that participants are not screened out based on if they have too little or no income, are active with or have a history of substance abuse, and/or have a criminal record with exceptions for state- mandated restrictions. • Collaborate with Community Overcoming Relationship Abuse (XXXX) to determine most appropriate housing or shelter plans for clients who are experiencing or have experienced domestic violence. • Contractor will have clearly written eligibility and admission policies, waiting-list procedures, and grievance policies available for clients at all of the shelters. • Maintain timely, accurate client records of all clients served, including progress notes, client consent forms, and performance measure data in the Clarity/HMIS database (see Exhibit D). • Critical Incident Report – All critical incidents will be reported within 24 hours to the County: death, homicide, suicide or suicide attempt, and assault (to client or staff). • Participate in the County’s Homeless System Redesign and in the Coordinated Entry Systems. • Participate in point-in-time counts and surveys. • Submit Quarterly Reports to the Center on Homelessness within 20 days after the end of the quarter. Quarterly reports will include: o Invoice, with appropriate back-up documentation including timesheets, receipts, and other requested documents. o Performance measure report o Clarity Annual Performance Report (APR) o Narrative detailing highlights/activities of funded programs • Submit annual program report within 20 days of the end of the fiscal year. Annual program report will provide year-end results for the performance measures and will include a narrative describing how performance measures were achieved and/or challenges achieving the outcomes. • Human Services Agency staff may request additional information or data and may review additional reports in Clarity to gain required information on services, needs, and outcomes. • Contractor will provide a budget summarizing how the funds will be spent. • Contractor will provide HSA with annual audited financial statements in accordance with generally accepted government auditing standards within nine months after the fiscal year end. • All quarterly reports and invoices are to be submitted to County of San Mateo, Human Services Agency, Center on ...
OTHER CONTRACTOR RESPONSIBILITIES a. Continue good faith efforts to seek opportunities for MBE and WBE participation even if proposed goals have been achieved. In addition, any revisions to an MWBE Utilization Plan must be documented in the next monthly report to the MBO for approval.
