Grievance Officers Sample Clauses

Grievance Officers. The University shall recognize twelve (12) bargaining unit members designated by the Union and up to five (5) duly elected officers of YSU-ACE as Union Grievance Officers.
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Grievance Officers. The University shall recognize six (6)
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Grievance Officers. The Grievance Officer is to assist in the resolution of a problem or grievance by supporting the parties through the Grievance Resolution System. They may not impose a “solution” on the parties, nor are they an advocate for either party. Grievance Officers are College staff who volunteer and undertake initial and refresher training for the role. The College will ensure that there are sufficient number of Grievance Officers from across the spectrum of staff levels and functional areas, including at least one at Director level. This will give grievants and respondents the opportunity to choose a Grievance Officer with whom they feel comfortable and confident. The role of a Grievance Officer is to: • provide timely and confidential information about available options • provide emotional support for participants. • abide the choice of a grievant to proceed or otherwise with the resolution of their problem or grievance • consult with xxxxxxxx and respondent as to the approach to be pursued. The Grievance Officer will assist the parties to understand the benefits and difficulties of using each approach. • support the grievant and respondent to resolve the issue at the local level through an informal procedure when this is practical and appropriate • provide information on further options if a local informal resolution is not achieved • implement all the stages and requirements of the Grievance Resolution System. Grievance Officers should have highly developed skills in the following areas: • a win/win approach; • a problem solving framework to resolving conflicts; • assertiveness and empathy; • the emotional dynamics of conflict; • dealing with manipulative and unproductive power plays; • negotiating outcomes that satisfy major needs; • the nature of resolving grievances; • dealing with specific grievance handling situations that commonly arise; • counselling methods that are non-directive and support people in their efforts to resolve the situation. The Grievance Resolution System focuses on achieving satisfactory outcomes as quickly as practicable. Nevertheless, the resolution of problems and grievances can be time-consuming. From time to time, Grievance Officers may need to have other tasks in their workload re- allocated to allow sufficient time to deal satisfactorily with a grievance. There may be occasions when the resolution of a problem or grievance requires the Grievance Officer to have timely access to senior officers, such as Managers or Directors. Th...
Sample 1

Related to Grievance Officers

  • Grievances and Complaints 5.1 It is the mutual desire of the parties hereto that grievances and complaints relative to this Agreement or working conditions generally shall be adjusted as quickly as possible.

  • Individual Grievances Subject to and as provided in section 208 of the Federal Public Sector Labour Relations Act, an employee who feels that he or she has been treated unjustly or considers himself, herself aggrieved by any action or lack of action by the Employer in matters other than those arising from the classification process, is entitled to present a grievance, as in paragraph (b).

  • Grievances Where an Employee alleges that she has been suspended or discharged in violation of Article 23.01, she may within ten (10) days of the date on which she was notified in writing or within twenty (20) days of the date of her discharge or suspension, whichever is later, invoke the grievance procedure including provisions for Arbitration contained in Article 26, and for the purpose of a grievance, alleging violation of Article 23.01 she may lodge her grievance at the final level of the grievance procedure.

  • Group Grievances No more than five (5) grievants will be permitted to attend grievance meetings.

  • Investigation of Grievances The investigation of grievances shall not interfere with the orderly process of education in District 281.

  • Employee Grievances 3.2(a) Grievances on behalf of employees shall be handled as follows:

  • Grievance Committee The Hospital will recognize a Grievance Committee composed of the Chief Xxxxxxx and not more than (as set out in Local Provisions Appendix) employees selected by the Union who have completed their probationary period. A general representative of the Union may be present at any meeting of the Committee. The purpose of the Committee is to deal with complaints or grievances as set out in this Collective Agreement. The Union shall keep the Hospital notified in writing of the names of the members of the Grievance Committee appointed or selected under this Article as well as the effective date of their respective appointments. A Committee member shall suffer no loss of earnings for time spent during their regular scheduled working hours in attending grievance meetings with the Hospital up to, but not including arbitration. The number of employees on the Grievance Committee shall be determined locally.

  • General Grievances Controversies may arise of a nature so general as to directly affect the majority of employees in a classification or department, or the majority of all employees. It is agreed that issues of this nature need not be subjected to the entire grievance procedure but may be initiated at Step 2. Attendance at Grievance Hearings initiated at Step 2 may include members of both negotiating committees.

  • Policy Grievances ‌ Where either party to this agreement disputes the general application, interpretation or alleged violation of an article of this agreement, the dispute shall be discussed initially with the Board of Directors Human Resources Representative (or designate) or the Union within 30 calendar days of the occurrence. Where no satisfactory agreement is reached, either party, within a further 14 calendar days, may submit the dispute to arbitration, as set out in Article 9 of this agreement.

  • Grievance A grievance is an alleged violation, misinterpretation, or misapplication of the terms of the negotiated agreement between the Board and the Association.

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