Timelines. We work hard to ensure that your complaint is acknowledged and investigated in a timely manner. If you have not followed the complaint escalation steps as outlined above, we may forward your concern to the appropriate complaint handling level for investigation and response. Once your complaint reaches Step Two, we will do our best to provide a response detailing your concern and the appropriate resolution or explanation within 90 days. In the event that we are unable to respond within that time period, a notice will be provided to you estimating the completion date of the investigation. We encourage you to use our internal complaints handling process first. However, 90 days after reaching Step Two you have the right to contact the Ombudsman for Banking Services and Investments (OBSI). OBSI may contact the Amex Bank of Canada Office of the Chief of Complaints to facilitate the earliest possible resolution of your complaint. Obtaining a status on your complaint At anytime during the complaint handling process, you can obtain an up-to-date status of your complaint, including which step in the process your complaint is in and what the next step is by calling the telephone number shown at the end of this booklet. Elevating your complaint outside of Amex Bank of Canada Once the Amex Bank of Canada Office of the Chief of Complaints has provided a decision on your complaint and you are still not satisfied, the Ombudsman for Banking Services and Investments (OBSI) can provide you with information and a further review of your complaint. Please note that you may contact OBSI earlier as set out in the “Timelines” section. The Ombudsman for Banking Services and Investments can be reached at: 000 Xxx Xxxxxx Xxxxx 0000, X.X. Xxx 0 Xxxxxxx, Xxxxxxx X0X 0X0 Toll-free Telephone: 0-000-000-0000 Local: 000-000-0000 Toll-free Fax: 0-000-000-0000 Local: 000-000-0000 Email: firstname.lastname@example.org TTY: 0-000-000-0000 Website: xxx.xxxx.xx
Timelines. The parties agree to use the Interest Based process when requested by a 7 super majority of TALC Bargaining Unit representatives, SPALC Bargaining Unit 8 representatives, or District representatives. When using the Interest Based process, the 9 parties will develop a decision making timeline by mutual agreement of the parties which 10 allows ample opportunity to discuss the issues of concern. In the event that a deadline for 11 decision making lapses, the parties will revert to using majority vote to honor the deadlines 12 in the agreed upon decision-making timeline.
Timelines. 22.3.1 When computing deadlines under this Article, the day which triggers the deadline (contract violation, receipt of grievance, etc.) shall not be included. “Working days” means Monday through Friday, excluding holidays. Filing and response time limits shall be met by mailing, delivery or facsimile transmission. Receipt shall be considered to be the date of actual receipt. The time limits prescribed herein may be waived or extended by mutual agreement, in writing, by the aggrieved employee, or the Union in a class grievance, and the appropriate County representative at each step.
Timelines. The timelines provided in this Article shall be strictly observed, unless extended by mutual agreement of the parties. Failure of the grievant to proceed within the timelines provided above shall result in dismissal of the grievance. Failure of the College or its officials to comply with answers or action within those same timelines shall entitle the grievant to a resolution favorable to the employee as requested by the employee.
Timelines. Timelines identified in the Agreement represent the time expected to be taken by federal departments and agencies in carrying out their respective tasks for the federal review. The timelines do not account for time taken by participants who are not signatories to this Agreement, such as the Proponent, the Province, etc. The target timelines for the federal review are as follows:
Timelines. Activity: Completed By: Superintendent, principal or designee meets with evaluators and educators to explain evaluation process September 15 Evaluator meets with first-year educators to assist in self-assessment and goal setting process Educator submits self-assessment and proposed goals October 1 (October 15 for 13- 14 schoolyear) Evaluator meets with Educators in teams or individually to establish Educator Plans (Educator Plan may be established at Summative Evaluation Report meeting in prior school year) October 15 (November 1 in 13- 14) Evaluator completes Educator Plans November 1 (November 15 in 13- 14) Evaluator should complete first observation of each Educator November 15 (Dec 1 in 13-14) Educator submits evidence on parent outreach, professional growth, progress on goals (and other standards, if desired) * or four weeks before Formative Assessment Report date established by Evaluator January 5* Evaluator should complete mid-cycle Formative Assessment Reports for Educators on one-year Educator Plans February 1 Evaluator holds Formative Assessment Meetings if requested by either Evaluator or Educator February 15 Educator submits evidence on parent outreach, professional growth, progress on goals (and other standards, if desired) *or 4 weeks prior to Summative Evaluation Report date established by April 15* Evaluator Evaluator completes Summative Evaluation Report May 15 Evaluator meets with Educators whose overall Summative Evaluation ratings are Needs Improvement or Unsatisfactory June 1 Evaluator meets with Educators whose ratings are proficient or exemplary at request of Evaluator or Educator June 10 Educator signs Summative Evaluation Report and adds response, if any within 5 school days of receipt June 15
Timelines. Failure of the Employer to respond within the timelines specified herein shall allow the Union to submit the grievance to the next level. Failure of the employee and/or the Union representative to submit the grievance to the next level within the timelines specified herein shall constitute withdrawal of the grievance. Timelines may, however, by mutually extended in writing by the parties.
Timelines. Grievances shall be processed within the stated time limits. Time limits provided in this procedure may be extended only by mutual written agreement. Failure on the part of the District, at any step of this procedure, to communicate the decision on a grievance within the specific or mutually extended time limits shall permit the grievant to lodge an appeal at the next step of this procedure. Failure of the grievant (employee or Union) to present or proceed with a grievance within the specified or mutually extended time limits will render the grievance waived.