Complaint Handling Process Sample Clauses

Complaint Handling Process. Review of the complaint handling and dispute resolution processes provided by RECO including appeal procedures and outcomes. This is intended to include information on how to register complaints against industry members and against the Administrative Authority. Corporate Governance RECO shall provide a summary of how it is governed. It will also provide the following information, which may alternatively be posted on its web-site: • Role of the Board • Election/appointment process • Basic qualifications • Committees of the Board • Code of Conduct for Directors • Board of Directors ( including biographies) • Directors’ terms of appointment • Officers (including biographies) • Organization chart • RECO contact information Management Discussion and Analysis A discussion and analysis intended to assist with an understanding of the material financial changes in RECO’s operations over the past fiscal year, to be read along with the financial statements and accompanying notes. This discussion shall include a breakdown of regulatory and non-regulatory business.
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Complaint Handling Process. 12.1 The Cardholder may lodge complaints directly to the Bank by visiting the nearest branch of the Bank, or by sending an email to cusxxxxxxxxx@xxxxxxxxx.xx.xx xx by calling the Bank’s customer service department via telephone.
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Complaint Handling Process. In the event of any dispute arising between the parties (Xxxxxx and Xxxxxx) in respect of the provision of services by the Mentor, the parties undertake to settle the dispute by mutual negotiation. In the event that no such settlement is reached after mutual discussions, the parties shall bring the dispute matter to the attention of the Mentor Program Manager for mediation and/or arbitration.
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Complaint Handling Process. The successful resolution of concerns and complaints is oftentimes determined by the way in which they are handled. The existence of a process with detailed procedures and guidelines is critical to ensure that all complaints are dealt with in a consistent and fair manner which allows flexibility to accommodate different situations, circumstances and needs. WHAT TO DO IF YOU ARE BEING HARASSED: There are three [3] ways you may choose to deal with a complaint or concern under this policy: OPTION A: Dealing, directly, with the harasser OPTION B: Requesting informal action and resolution OPTION C: Filing a formal complaint OPTION A:
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Complaint Handling Process. Each Party shall, at minimum, do the following for Complaints:
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Complaint Handling Process a. All end-user complaints received by KDG related to the Cuffs shall be documented and promptly shared with GCL for investigation. GCL shall document and promptly share the final resolution for each such complaint.
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Complaint Handling Process. Any Customer complaints shall be sent to the Bank in writing through xxxxxxxxxxxx@xxxxxxxxx.xx.xx The Bank shall acknowledge receipt of any written complaint by the Customer within 48 hours of receipt of the complaint. The Bank shall endeavor to resolve any complaints within seven
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Related to Complaint Handling Process

  • COMPLAINTS HANDLING 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.

  • Complaints Process The School shall establish and adhere to a process for resolving public complaints which shall include an opportunity for complainants to be heard. The final administrative appeal shall be heard by the School's Governing Board, except where the complaint pertains to a possible violation of any law or term under this Contract. The complaints process shall be readily accessible from the School’s website, as described in Section 11.4.1.

  • Ordering Process 6.4.1 CLEC, or CLEC's agent, shall act as the single point of contact for its End User Customers' service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's or Qwest's End User Customers who call the other Party seeking such information.

  • BILLING PROCEDURE a. The Contractor shall submit, not more than semi-monthly, properly completed A-19 vouchers (the "voucher") to one of the following: The Department of Children, Youth, and Families Attn: Xxxxx Xxxxxxxx PO Box 40970 Olympia WA 98504-0970 Or, email a scan of an original, signed A-19 voucher directly to the DCYF Contract Manager at xxxxx.xxxxxxxx@xxxx.xx.xxx

  • Signaling protocol The Parties will interconnect their networks using SS7 signaling where Technically Feasible and available as defined in GR 905 Telcordia Standards including ISDN User Part (ISUP) for trunk signaling and TCAP for CCS-based features in the Interconnection of their networks. All Network Operations Forum (NOF) adopted standards shall be adhered to. Where available, CenturyLink signaling services to link its Signaling Transfer Points (STPs) for CLEC switches which connect to CenturyLink’s STPs via “A” links or for CLEC’s STPs to connect to CenturyLink’s STPs via “D” links which are dedicated to the transport of signaling for local Interconnection, may be ordered from the CenturyLink Tariff.

  • Billing Procedures (a) PROVIDER agrees all claims shall be submitted to OHCA in a format acceptable to OHCA and in accordance with the OHCA Provider Manual.

  • Grievance Processing Union stewards or Union officials shall be permitted to have time off without loss of pay for the investigation and processing of grievances and arbitrations. Requests for such time off shall be made in advance and shall not be unreasonably denied. The Union will furnish the Employer with a list of Union stewards and their jurisdictions. The Union shall delineate the jurisdiction of Union stewards so that no xxxxxxx need travel between work locations or sub-divisions thereof while investigating grievances. Grievants shall be permitted to have time off without loss of pay for processing their grievances through the contractual grievance procedure, except that for class action grievances no more than three (3) grievants shall be granted such leave.

  • Bidding Process 3.1. Bidding shall generally commence based on the sequence of the lot being shown on the PAH Website. However the Auctioneer has the right to vary the sequence without having to give prior notice to the intended bidders.

  • CENTRAL GRIEVANCE PROCESS The following process pertains exclusively to grievances on central matters that have been referred to the central process. In accordance with the School Boards Collective Bargaining Act central matters may also be grieved locally, in which case local grievance processes will apply.

  • Grievance Process In the event of any dispute arising in connection with any part of this clause, such a dispute shall be processed in accordance with the dispute settling provisions of this Agreement.

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