Support & Service Detail Sample Clauses

Support & Service Detail. Support Call Center Apogee’s 24 hour call center provides full support student for connectivity issues such as virus, spyware, gaming, devices, etc. Students may also use text and online chat support On-Site Coordinator Apogee provides a local on-site coordinator to be the eyes & ears on campus; resolving ticket issues beyond the call center and responding to any network needs on the ground 24 Hour Network Support Apogee’s networks are monitored 24/7; A senior engineer is also available at all times to assist the on-site coordinator in troubleshooting any outages. This frees up the school’s IT staff time to focus on mission critical projects Account Manager The Account Manager conducts a monthly stewardship call to review the health of the network and support provided to users over the previous month RIAA/DMCA Administration As the ISP of Record, Apogee processes all RIAA/DMCA notifications freeing up staff time Student Call Center Apogee provides integrated support to every user on our networks. We support students with any device they bring to the campus to ensure the student experience is the best it can be on our network. • Based out of network operations center in Austin, TX, our front line student support is our call center that is open 24 hours per day, 365 days per year, providing around-the-clock Help Desk support • Students may contact Apogee via email, text, telephone, or live chat for support. • Our support center is managed in-house and powered by an advanced VoIP system providing detailed historical reporting, real-time call volume monitoring and a rigorous quality assurance program that regularly incorporates recent student feedback. In 2018, our call center performance metrics were as follows: • Call Average Speed to Answer 11 Seconds • Average Call Length 8 minutes • Issue Resolved on the call 96% • Field Tickets created 4% For ResNet users: • Specialized Device Gaming Support: o Specialized support for all devices and gaming consoles, including dedicated bandwidth for each console and live support for troubleshooting, ensures the best ResNet experience for gamers and super users • Full Move-in Support: o The call center expands every summer to accommodate the increased call volume during student move in. Our on-site network is integrated into our automated provisioning system that allows a student to go from zero to registered and online in under 2 minutes. Call answering times and percent of closed tickets are but a couple of actively mo...
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Related to Support & Service Detail

  • Service Details C1.1 This Agreement applies in respect of the following details: Provider Legal Entity Name «PROVIDER_NAME» Provider Legal Entity Number «PROVIDER_NUMBER» Facility Name and Physical Address [insert Facility name and address] Service Category Name Service Category ID

  • Invoice Detail Contractor’s invoice must be on Contractor’s stationary with Contractor’s name, address, and remittance address if different. Contractor’s invoice must have a date, an invoice number, a purchase order number, a description of the goods or services provided, and an amount due.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Extended Support Services As long as funding is available (through FFFS, etc.), the district will provide the following supportive services for individuals who are eligible under the TANF Services 200% of poverty eligibility guidelines: Services listed in the supportive services attachment are provided to TANF, SNAP and 200% eligible individuals.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • PRODUCT SUPPORT a. In the event that any goods delivered under this contract become defective or malfunction for any reason and at any time (even after the applicable warranty period has expired), including while “in-orbit” if integrated into a satellite, Seller shall promptly perform a failure verification or analysis and determine the appropriate corrective action at no additional cost to Buyer. Seller shall take the appropriate measures to correct all defects, determined to be Seller's responsibility, in all applicable documentation, undelivered goods, and delivered un-launched goods, as required by Buyer.

  • Software Support Services 6.1 The Software Support Services shall comprise:

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