Monitoring and Maintenance. 7.1 The Service Provider shall have in place monitoring, maintenance and fault diagnosis of the System and remote control of the Equipment.
Monitoring and Maintenance. Jive is responsible for all software maintenance and updates; we manage and maintain all infrastructure, software, and hardware involved in the solution and ensure everything is kept up-to-date. Jive Cloud, our service delivery platform, is engineered in such a way that updates and maintenance do not require scheduled downtime, but are instead rolled out across the platform during periods of low utilization. Internal to the Jive Cloud platform, over 1,200 different parameters are constantly monitored to ensure they are functioning within acceptable limits. Any variance out of normal bounds triggers automatic alarming of NOC staff (via email, text message, and flashing red lights in the NOC itself). Monitored items include network, hardware, and software components. Tolerances are set such that alarms are issued well before an issue escalates to the point of causing service degradation, allowing for proactive issue resolution before clients are affected. ESCALATION While Jive Customer Experience teams are consistently rated #1 by our customers, there may be situations where a customer feels that an issue needs to be escalated. All Jive XXXx, CSRs, and TSRs are trained to immediately initiate the escalation process when requested by a customer. The graphic highlights how issues are escalated within Jive Customer Experience. Warranty HARDWARE All of the hardware endpoints that are used for delivery of the hosted services are covered under warranty. In the case of the VoIP handsets, the hardware has a one-year manufacturer’s warranty, with extensions that can be purchased for up to four additional years. Warranties on any routers and switches sold vary by manufacturer and model, but are never less than five years (and in some cases are lifetime). Jive’s services manufacture warranties for products we sell. For the duration of the service, Jive provides maintenance and support for the hardware endpoints we sell. All other maintenance and support services (regardless of warranty agreement) are available 24/7 at no additional charge. If a handset fails within the warranty time window, Jive will send an advance replacement handset to the customer, pre-programmed to replace the faulty device. Alternatively, some clients maintain a number of extra handsets—those can be programmed via Jive’s online administrator portal controls to replace the faulty device at any given moment, minimizing any downtime. If the handset is outside of warranty, a replacement can be purchase...
Monitoring and Maintenance. The Service Provider shall have in place monitoring, maintenance and fault diagnosis of the System and remote control of the Equipment. The Service Provider shall be entitled, without liability, to interrupt or suspend the Services in order to carry out such Emergency Maintenance and Planned Maintenance as is required to maintain the integrity and the reliability of the System or Services or as requested or required by any Competent Authority. Where practicable the Service Provider shall provide the Client with reasonable notice of such Emergency Maintenance and will notify the Client of any Planned Maintenance that requires operation outside the Failure Thresholds.
Monitoring and Maintenance. 11.1 The parties agree to the timeframes and the corresponding course of action set out in the Resolution Timeframes (Schedule 4).
Monitoring and Maintenance. (a) The Concessionaire shall, prepare and, submit at least [•] days prior to COD and thereafter at least [•] days prior to the beginning of each Accounting Year, an annual maintenance plan detailing the programmed maintenance works for building and Equipment (the “Annual Maintenance Plan”);
Monitoring and Maintenance. The parties agree to the timeframes and the corresponding course of action set out in the Resolution Timeframes (Schedule 4). the Operator must monitor bicycle locations to ensure that the bicycle parking requirements, densities and relocation timelines are being met. The Operator will provide customer service and monitoring of complaints twenty four hours per day, seven days per week. The Operator will provide a customer service phone line twenty four hours per day, seven days per week. The Operator must provide adequate resources to receive and action complaints from the public and the Councils, in accordance with this MOU. The Operator will be responsible for the activity and costs of retrieving abandoned bicycles from parks, waterways and public land.
Monitoring and Maintenance. XXX actively monitors the server environment and will notify the Customer of any system failures detected. Problems resulting in any system failure detected during regular business hours will be notified immediately and corrected as soon as possible. Other, non-critical problems will be resolved during regularly scheduled maintenance periods. XXX makes no guarantees of system availability. In the event of a natural or other disaster, XXX has a series of plans for restoring services. Services have been categorized into four different levels of priority ranging from Business Critical (1) to Low Impact (4). Servers and hosting services provided under the Hosting Services are categorised as Priority 1 (see Part A above – Call Priority Definitions).
Monitoring and Maintenance. 36. The Dischargers submitted Utility Inspection, Maintenance, and Settlement Monitoring programs for different portions of the site to the City of Redwood City as part of the site’s post-closure activities. This program includes providing surveyed permanent benchmarks on the property, surveyed utility alignments, and detailed periodic observations and records of settlement of the water facilities and the sanitary sewer force main.
Monitoring and Maintenance. 1.3.2.1. Monitor bike locations across the day and week to avoid and address breaches of the deployment and parking guidelines outlined in this MOU.
Monitoring and Maintenance. Monitoring and Maintenance Phase costs include all the tasks, services and deliverables associated with monitoring the wetland replacement project to ensure the replacement wetland is meeting the goals and objectives of the approved project design and completing an annual monitoring report. The Monitoring and Maintenance Phase begins when the construction phase ends. Monitoring and maintenance shall be completed annually and in accordance with the Monitoring and Maintenance Plan after the construction phase is completed, for four consecutive years following completeion of construction. Monitoring and maintenance costs include reasonable costs associated with completing: • annual inspections and maintenance on the wetland structures; • annual wetland monitoring program including: o hydrology monitoring; o vegetation monitoring; and o general monitoring; and • undertaking post-construction maintenance undertaken to address issues with wetland structures, wetland establishment or function as designed, including, but not limited to: o weed management; o additional vegetation planting; o soil amendments; and o recontouring basin topography as required. • all observed and measured issues and impairments with a replacement wetland must be communicated to the Province within 20 working days. Corrective actions and associated costs must be proposed by the Project Proponent in advance and approved by the Province in writing.
