Purpose of the Service Level Agreement Sample Clauses

Purpose of the Service Level Agreement. The purpose of this SLA is to define the relationship between Gravesham Borough Council and Gravesham Arts Council, and to set out the terms of the working relationship between the two parties. Part A – Conditions
Sample 1
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Purpose of the Service Level Agreement. 1.1. The purpose of this Service Level Agreement (SLA) is to define the relative rights and responsibilities of purchasing organisations and the London Borough of Lambeth’s Educational Psychology Service (LEPS).
Sample 1
Purpose of the Service Level Agreement. The purpose of this Agreement is to ensure clear service ownership, accountability, roles and responsibilities of the Department of Environment, Community and Local Government (the “Department”) and Housing Finance Agency plc. (the “HFA”) with a view to ensuring that the HFA is discharging its statutory functions in an efficient and effective manner and commensurate with the resources allocated to it to enable it to discharge those functions. In so doing, this Agreement will identify the distinctive roles of both organisations, their mutual commitments and expectations, and provide the basis for on-going engagement between them. It is not intended to replace any existing reporting or accountability requirements. This Service Level Agreement will become an integral part of the strategic and operational framework for the HFA. It will be fully integrated with the strategic planning cycle, work- force planning, annual work plans and financial allocations. The key reporting tool for the outputs and outcomes, to be delivered, will be the HFA Annual Report.
Sample 1
Purpose of the Service Level Agreement. The purpose of this Service Level Agreement is to describe the key services that the Customer Service Centre (CSC) provides and the quality standards we have agreed with our principal service users in terms of service delivery. The Service Level Agreement sets out:  The services that we provide to the specified customers & service users.  The overall standards which we aim to achieve in the provision of our services.  The standards that need to be delivered by the customer to enable us to achieve our standards.  The Key Performance Indicators (KPIs) that we will use to monitor our performance in the delivery of these services in order to continually improve.  A mechanism:  For resolving any problems related to the delivery of the services.  For agreeing any changes during the life of the SLA.  The process for reviewing & renewing the Service Level Agreement at its end date. The Service Level Agreement does not describe the processes & standard operating procedures used to deliver the standards & services, nor does it describe the governance arrangements for their delivery. Period of the SLA This SLA covers the period from 1st June 2016 to 31st March 2017.
Sample 1
Purpose of the Service Level Agreement. 3.1.1 This service level agreement is entered into between the above mentioned parties to agree on the minimum service levels required by the SETA in performing its statutory functions, meeting the National Skills Development Strategy targets and implementing its strategic plan and annual performance plan.
Sample 1
Purpose of the Service Level Agreement. The purpose of this Agreement is to ensure clear service ownership, accountability, roles and responsibilities of the Department of Housing, Planning, Community and Local Government (“DHPCLG” or the “Department”) and Housing Finance Agency plc. (the “HFA”) with a view to ensuring that the HFA is discharging its statutory functions in an efficient and effective manner and commensurate with the resources allocated to it to enable it to discharge those functions. In so doing, this Agreement will identify the distinctive roles of both organisations, their mutual commitments and expectations, and provide the basis for on-going engagement between them. It is not intended to replace any existing reporting or accountability requirements. This Service Level Agreement will become an integral part of the strategic and operational framework for the HFA. It will be fully integrated with the strategic planning cycle, work- force planning, annual work plans and financial allocations. The key reporting tool for the outputs and outcomes, to be delivered, will be the HFA Annual Report.
Sample 1
Purpose of the Service Level Agreement. 2.1 The purpose of this Service Level Agreement is to set out the specific services along with quality parameters, both technical (measured service availability) and organizational (e.g. reaction time, notification time). It sets out the details of the required service level by the Client in respect of the services to be rendered and the obligations of the Provider.
Sample 1
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Related to Purpose of the Service Level Agreement

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA):

  • Penalties for Non-compliance to Service Level Agreement Where the Supplier/Service Provider fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at …………………………………………………… .

  • Detailed Description of Services / Statement of Work Describe fully the services that Contractor will provide, or add and attach Exhibit B to this Agreement.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Purpose of Attachment Facilities Except as may be required by Applicable Laws and Regulations, or as otherwise agreed to among the Parties, the Attachment Facilities shall be constructed for the sole purpose of interconnecting the Large Generating Facility to the New York State Transmission System and shall be used for no other purpose.

  • Supplemental JBoss Software Conditions Software Access and Software Maintenance for Supplemental JBoss Software is intended and available for Development Purposes only and for up to 25 users for each 16 Core Band Subscription of Red Hat JBoss Middleware Software that you purchased. If you deploy or use the Supplemental JBoss Software for Production Purposes or for more than 25 users, you agree to purchase the appropriate Software Subscriptions for each Unit that you deploy or use. Red Hat’s Open Source Assurance Program applies only to the Red Hat JBoss Middleware Software Subscription that you purchased (such as Red Hat JBoss Enterprise Application Platform in the example above) and does not apply to Supplemental JBoss Software. JBoss xPaaS Subscriptions (defined below) are not considered Supplemental JBoss Software. Each installation and use of JBoss xPaaS Subscriptions Software for either Development Purposes or Production Purposes is a Unit and requires a paid Software Subscription.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Attachment A, Scope of Services The scope of services is amended as follows:

  • Specification and Service Levels The Specification sets out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.

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