Minimum Service Levels. Providers will be expected to recruit sufficient numbers of volunteer and or paid business Advisers (providers should aim for at least 50% of participants to be matched with volunteer mentors). Undertake initial assessments for all Participants referred onto the scheme within 10 working days. Ensure appropriate advice, guidance and Mentoring and business support is given to Participants throughout the Mentoring phase of the NEA. Support will differ in individual cases, but the minimum requirement is for Participants to have two face to face meetings with the business Adviser or volunteer Mentor (this is in addition to the initial assessment). It is important that Providers give ongoing support for the period of the Mentoring. The two face to face meetings are intended to represent a minimum standard and most Participants will require far more support.
Minimum Service Levels. In consideration of the capital expenditures that will be incurred by Encoding in connection with this Agreement, which are described in Section 7.1. below, Valley [*] that Encoding will receive revenues from the Sampling Service of at least [*] during each three month period (an "Installment Period") during the first twelve (12) months after the Sampling Service becomes operational (the "Guaranteed Period") for a total guaranteed payment of at least [*]. If Encoding does not receive revenues from the Sampling Service of at least [*] during each Installment Period during the Guaranteed Period, Valley will make a payment to Encoding (each, a "Guaranteed Payment") within thirty (30) Days of the conclusion of applicable Installment Period equal to the difference between [*] and the amount of revenues actually received by Encoding from the Sampling Service during the applicable Installment Period (the "Sampling Service Revenue"); provided, however, that Encoding will not be entitled to receive the Guaranteed Payment if (a) the Sampling Service is not operational on or before [*] if Valley has provided the Priority CDs (as defined below) within 30 days of the Effective Date,or [*], which is incorporated herein by this reference; provided, further, that Valley shall not be obligated to make a Guaranteed Payment for a particular Installment Period if Encoding has received an average of [*] from Guaranteed Payments and Sampling Service Revenue and all Guaranteed Payments for the Installment Period in question and each preceding Installment Period. For purposes of this Section 6, the Sampling Service will become "operational" when Encoding has created Song Files and Song Clips for the [*] Loaned CDs designated as "Priority CDs" within 30 days of the Effective Date. For the purposes of this Section 6, all references to "revenue" shall be revenue calculated in accordance with U.S. GAAP.
Minimum Service Levels. 21 1. The Parties to this agreement agree to minimum service levels as follows, provided 22 revenues are maintained at the 2003-2004 2017-18 fiscal year level:
Minimum Service Levels. In the event that CAL is unable to reach and adhere to the minimum service levels pursuant to the provisions of the Services Agreement when performing the Services, RWS reserves the rights to charge CAL One United States Dollar (US$1.00), equivalent to approximately HK$7.75, for each abandoned call or wrong booking in excess of the agreed percentage capped at the service fee payable for that day. Termination Either party to the Services Agreement shall be entitled at any time during the Fixed Term to terminate the Services Agreement by giving three (3) months’ prior written notice to the other party. Alternatively, the Services Agreement may be terminated by the non defaulting party with immediate effect by notice in writing to the defaulting party if the defaulting party commits a material breach of any of the terms pursuant to the Services Agreement and does not remedy such breach within thirty (30) days after notice is given. A persistent breach by CAL of the applicable minimum service levels for more than thirty (30) days over any twelve (12) month period within the term of the Services Agreement, shall entitle RWS to terminate the Services Agreement. The proposed Annual Cap Amounts The Board proposes that the annual maximum service fee for the provision of the Services by CAL to RWS under the Services Agreement during the relevant period / financial year shall not exceed the annual caps set out below: From 25 January 2010 to 31 December 2010 From 1 January 2011 to 31 December 2011 US$4 million US$4 million (equivalent to approximately HK$31 million) Basis for determining the Annual Cap Amounts The cap amounts are determined primarily by reference to: (a) the service fee per agent seat per hour in respect of the Services to be provided by CAL to RWS based on arm’s length negotiations between CAL and RWS and is comparable to the prevailing market rate and practice; (b) the estimated annual demand of the Services from the Singapore IR in the relevant years; (c) the potential growth of call volume for RWS and (d) the potential increase in the consumer price index of Philippines during the tenure of the Services Agreement.
Minimum Service Levels. The minimum service levels for the Data Backup and Recovery Service are as follows:
Minimum Service Levels. 1. The Contractor will provide the services identified for each benchmark in order to receive payment.
Minimum Service Levels. 2.1. Subject to Item 2.2 of this Section 8.1, each Minimum Service Level shall be reset to [*].
Minimum Service Levels. The Prime Contractor shall ensure that the Services meet or exceed the Minimum Service Levels at all times from the Commencement Date. The Contracting Body shall monitor the Prime Contractor’s performance in respect of each of the Minimum Service Levels in accordance with the provisions of this Clause 2.12 and the requirements set out in the Order Form or any other requirements notified by the Contracting Body to the Prime Contractor from time to time. The Performance Managers shall have regular meetings to monitor and review the performance of the Contract, the achievement of the Minimum Service Levels and the provision of the Services. If there is a Service Failure, the Prime Contractor shall:-
Minimum Service Levels. 1. TLC may schedule server downtime for a maximum of four (4) hours per week between the hours of 20.00 and 07.00 (“Downtime”) subject to TLC giving THE CUSTOMER at least three (3) Business Days’ notice in writing and such Downtime being agreed by the Parties in writing.
