Penalties for Non-compliance to Service Level Agreement Sample Clauses
The "Penalties for Non-compliance to Service Level Agreement" clause establishes the consequences or sanctions that a service provider faces if they fail to meet the agreed-upon performance standards outlined in the SLA. Typically, this clause details specific penalties such as financial deductions, service credits, or other remedial actions that are triggered when service levels fall below the required thresholds. By clearly defining these repercussions, the clause incentivizes the provider to maintain high performance and protects the client from inadequate service delivery.
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Penalties for Non-compliance to Service Level Agreement. Where the Supplier/Service Provider fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at per the Specification document. Non-compliance Penalty Certificate:
a) If any Non-compliance Penalty arises, the Supplier Development Manager shall issue a Non-compliance Penalty Certificate on the last day of each month during such Non- compliance indicating the Non-compliance Penalties which have accrued during that period.
Penalties for Non-compliance to Service Level Agreement. Where the Supplier/Service Provider fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at …………………………………………………… .
Penalties for Non-compliance to Service Level Agreement. Where the Supplier/Service Provider fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at a sum of R5000.00 per day up to a maximum of R50,
Penalties for Non-compliance to Service Level Agreement. Where the Supplier fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at a penalty fee of 1% [one percent] per day on the outstanding (i.e. undelivered) value of the issued Purchase Order is applicable to late delivery up to a maximum of seven (7) days per Purchase Order. The penalty fee shall be set off against the Supplier’s submitted month-end statement.
Penalties for Non-compliance to Service Level Agreement. Where the Supplier fails to deliver the Goods within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at annexure K.
Penalties for Non-compliance to Service Level Agreement a) The Supplier recognises that its failure to meet the agreed delivery date and other obligations in terms of this Agreement shall have a material adverse impact on the business and operations of Transnet.
b) Failure to achieve ninety-five percent (95%) on random checks of the compliance of quality, quantity specifications and of the delivery lead time(s) as detailed above, averaged over each consecutive three-monthly period, shall result in the Supplier refunding to Transnet a retrospective discount of one point five (1.5%) percent on the amounts invoiced for that period at the end of the following quarterly period.
c) A penalty fee of two (2%) percent per day on the total outstanding value of the issued Purchase Order, shall be applicable for late delivery up to a maximum of five (5) business days. Transnet reserves the right to cancel late orders that have reached the ten (10%) percent penalty cap and seek an alternative Supplier to deliver the Goods. The penalty fee shall be set-off against the Supplier’s submitted month-end statement
Penalties for Non-compliance to Service Level Agreement. Where the Supplier/Service Provider fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at …………………………………………………… . Delete these Notes Guidance Notes ⮚ The Penalty regime must be determined based on the nature of the Goods/Services. The penalty should be reasonable and not out of proportion to the potential prejudice that may be suffered.
a) The Parties have agreed on the following milestone targets (“the Local Content Plan”): ……………………………………………………
b) If for any reason the Supplier is unable to achieve any milestone target indicated in the Local Content Plan OR the local content undertaking [Delete alternative not applicable], the Supplier must approach the Department of Trade and Industry (“DTI”) to obtain exemption in order to supply the goods at a lower local content threshold. The Supplier is obliged to approach DTI for exemption within 10 (ten) days of determining that it is unable to achieve any milestone target or local content threshold.
c) Should the DTI provide exemption, the Supplier shall be entitled to provide the goods at the lower local content threshold set by DTI. In such event, the Parties shall in good faith renegotiate the milestone targets or local content undertaking to ensure that the lowered local content thresholds are achieved.
d) Should DTI not provide the necessary exemption, the Supplier shall be obliged to meet each milestone target as stated in the Local Content Plan or the local content undertaking.
e) Should the Supplier fail to meet any milestone target or the local content undertaking, the following remedies shall apply without limiting any of Transnet’s other rights in law:
i. Transnet shall afford the Supplier a period of thirty (30) days to remedy its non- compliance.
ii. Should the Supplier fail to meet its obligations within the further 30 day period, the Supplier shall pay a Non-Compliance penalty (“Non-compliance Penalty”) to Transnet in respect of such Non-compliance as set out in clause iv below. The penalties shall be imposed per milestone measurement for non-delivery of committed values in the case of a Local Content Plan or shall be imposed against the non-delivery of committed values where local content undertakings must be met immediately.
iii. To the extent that the Actual Local Content Spend1 is lower than the Required Local Content Spend2 (or the Adjusted Required Local C...
Penalties for Non-compliance to Service Level Agreement. Where the Service Provider fails to deliver the Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at 10% of the invoice due.
Penalties for Non-compliance to Service Level Agreement. Where the Supplier fails to deliver the Goods within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed: Failure to achieve ninety–five percent [95%] of the delivery lead time(s) as detailed in clause 13.4 above, an averaged over each consecutive three (3) monthly period, shall result in the Supplier refunding to Transnet, a retrospective discount of one and half percent (1.5%) on the amounts invoiced for that period and shall be payable to Transnet at the end of the following quarterly period. Transnet shall impose a one percent (1%) penalty per day on the total value of the issued Purchase Order up to the maximum of seven (7) days, for late delivery of the Goods. The penalty fee shall be set off against the Supplier’s submitted month-end statement.
a) If for any reason the Supplier is unable to achieve any milestone target indicated in the local content undertaking, the Supplier must approach the Department of Trade and Industry (“DTI”) to obtain exemption in order to supply the goods at a lower local content threshold. The Supplier is obliged to approach DTI for exemption within 10 (ten) days of determining that it is unable to achieve any milestone target or local content threshold.
b) Should the DTI provide exemption, the Supplier shall be entitled to provide the goods at the lower local content threshold set by DTI. In such event, the Parties shall in good faith renegotiate the milestone targets or local content undertaking to ensure that the lowered local content thresholds are achieved.
Penalties for Non-compliance to Service Level Agreement. The Supplier guarantees that it will achieve a 95% [ninety-five per cent] service level on the following measures:
a) Random checks on compliance with quality/quantity/specifications
b) On-time delivery • If the supplier does not achieve this level as an average over each quarter, Transnet will receive a 1.5% [one and a half per cent] rebate on quarterly sales payable in the next quarter • The Supplier must provide a telephone number for customer service calls. Failure of the Supplier to comply with stated service level requirements will give Transnet the right to cancel the contract in whole, without penalty to Transnet, giving 30 [thirty] calendar days’ notice to the Supplier of its intention to do so.