Operational Framework Sample Clauses

Operational Framework. Service NSW operational framework outlines how operations are managed on a day-to-day basis. Knowledge Management Service NSW creates and maintains support material (knowledge articles) for serving customers. These will be sent to the Council for endorsement of content accuracy bi-annually Complaints Management Service NSW will record complaints and its supporting information unless resolved at the outset. Service NSW will contact the Council where assistance is required Issues Management Issues relating to existing products and services should be raised via xxxxxxxxxxxx@xxxxxxx.xxx.xxx.xx or directly with the Relationship Manager The Relationship Manager will assess the issue and facilitate a resolution within Service NSW, providing regular updates Quality control framework/ compliance Service NSW has a quality control framework that governs transactional activities in line with risk assessment at the time of onboarding The framework includes: ₋ Regular review of contact centre calls, including being assessed against procedure and process used by the agent during the call ₋ Daily quality checks of transactions undertaken by the service centre ₋ Quarterly compliance reviews and certifications provided by all service delivery channels 2.1. IT Operations & Support Service NSW runs a 24/7, 365 days a year service desk. Unplanned interruptions or degradations in quality of service should be raised to the Service NSW Service Desk on 1300 697 679 (option 2) or xxxxxxxxxxx@xxxxxxx.xxx.xxx.xx Incident response times in our production environment are prioritised based upon urgency and impact, with associated response and resolution times. P1 - Critical Response: Immediate response, action/update within 15 minutes Resolution: 2 hours P2 - High Response: Immediate response, action/update within 30 minutes Resolution: 4 hours P3 - Medium Response: 8 hours Target Resolution: 10 working days P4 - Low Response: Email notification of call being logged within 2 days. Response by email or phone within 2 working days Target Resolution: 20 working days Where vendors or other government platforms are involved, Service NSW utilises a best practice vendor governance framework for service level Agreements and for priority 1 and 2 incidents.
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Operational Framework. 2 Performance and accessibility
Operational Framework. 4.1. Title of operation 4.2. Exact location of the operation - Map
Operational Framework. Result 1, relevant indicator(s) and source(s) of verification 4.
Operational Framework. The interim logical framework matrix is adapted in light of the implementation of the operation.
Operational Framework. Indicator(s) and source(s) of verifications 4.
Operational Framework. 4.1 The Court will designate in writing a single official point of contact (the “Court Administrator/Coordinator”) for each application, and provide contact information to the County including email address, office telephone number, and mobile telephone number for each contact. Tasks, assignments, and projects must be coordinated and/or approved by such contact prior to County staff performing work. 4.2 The Court will provide adequate workspace, resources, and staff for assistance in testing and analysis for those functions that must be performed at the Service Locations. This may include testing of system updates and or upgrades outside normal business hours. 4.3 The Court will cooperate to enable County staff to provide day to day operations including maintenance, data backup, problem resolution and routine upgrades. 4.4 All Court information systems must be configured to a standard acceptable to the County. 4.5 The Court will ensure that all servers and workstations are equipped with virus protection software that is current and functional. 4.6 The Court will take all steps necessary to comply with the California Department of Motor Vehicles (DMV) standards for Add/Change/Delete access to the DMV’s Secured State Network. 4.7 The Court shall ensure that only authorized staff performs application or system maintenance or development functions. 4.8 Court staff shall support and comply with all applicable policies, procedures and legal requirements regarding the use of Information Technology Services. In addition, Court staff is expected to obtain proper and adequate information technology training, and to familiarize themselves with any documentation and information relevant to their work, as well as any agency support arrangements.
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Operational Framework. 5.2.) Identify the status and give details of the beneficiaries: 4. OPERATIONAL FRAMEWORK
Operational Framework. The Strategic Alliance will be governed by a Board. Routine running of the Alliance will be administered by Alliance Managers with project teams set up to deliver individual projects. These three levels will have access to an Alliance Reference Group (drawn from both organizations) and a external group of experts. The structure is diagrammatically represented below. Senior Management Policy Technical Main Roads AAPA Team Leader Team Leader Team Leader Alliance Managers Alliance Board support reporting skills Project Teams
Operational Framework. Information housed within the MoDEx System contains criminal justice information and shall only be accessed by criminal justice agencies as defined in Title 28(20.3) and 43.
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