Specification and Service Levels Sample Clauses

Specification and Service Levels. The Specification sets out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.
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Specification and Service Levels. The Service Provider must comply with the Specification. In particular, the Service Provider must meet or exceed the Service Levels.
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Specification and Service Levels. The Service Provider must comply with the Specification set out in Schedule 1. In particular, the Service Provider must meet or exceed the Service Levels.
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Specification and Service Levels. The Contractor must comply with the Specification. In particular, the Contractor must meet or exceed the Service Levels.
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Specification and Service Levels. The Contractor must comply with the Specification. In particular, the Contractor must meet or exceed the Service Levels. Pricing Schedule The Pricing Schedule at Schedule 5.2 sets out details of the pricing of the Services. The prices in the Pricing Schedule may be varied in accordance with the arrangements set out in the Pricing Schedule. Accordingly, the Contractor may not unilaterally increase the prices in the Pricing Schedule. But nothing in the Contract prevents the Contractor from improving on the prices in the Pricing Schedule for the purposes of a particular Order.
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Specification and Service Levels. The purchaser must complete Schedule 5.1 to include specific details of their own requirements and any additional Service Levels which are not already covered under Schedule 1. of the Framework Agreement. This is and the following [ ] pages comprise Schedule 5.2 to the foregoing Contract between the Scottish Ministers and «F3: Contractor name» SCHEDULE 5.2 - PRICING SCHEDULE The purchaser should complete Schedule 5.2 and include the agreed price for the service to be provided under the Call off Contract/Order. This is and the following [ ] pages comprise Schedule 5.3 to the foregoing Contract between the Scottish Ministers and «F3: Contractor name»
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Specification and Service Levels. Xxxx XxxXxxxxx Ltd must comply with the Specification. In particular, the Xxxx XxxXxxxxx Ltd must meet or exceed the Service Levels.
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Related to Specification and Service Levels

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

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