Member Communication. The following guidelines apply to written materials and oral communication with Medicaid Managed Care Members. The guidelines will apply to the CONTRACTOR and any Subcontractor.
Member Communication. 2.3.1 Inter-school mail facilities may be used for distribution of Association communications so long as communications contain the name of the authorizing Association official, are not for political purposes, and are not defaming to any individual or group.
Member Communication. Sun Life is responsible for providing notice to the Plan Members of the addition, removal or change of an investment option, any mapping of assets from the discontinued investment option to the new investment option and of any significant changes to the investment option (as determined by Sun Life). This responsibility is conditional upon Sun Life being provided by You or the Plan Members with accurate up-to-date contact information, including as required, a physical mailing address, for each Plan Member.
Member Communication. The following guidelines apply to written materials and oral communication with Medicaid MCO Members. The guidelines will apply to the CONTRACTOR and any Subcontractor.
Member Communication. In the event of a change described in section 1.6.6.1, Provider shall, upon approval and in cooperation with Company, as follows: • Provide members with written notice that a provider has been terminated from the network. • Provide the notice within fifteen (15) days after Provider receives or provides a termination notice to the provider. • Provide the notice to each member who is or was receiving services on a regular basis from the terminated provider. • Provide affected members thirty (30) days advance written notice of any change in the provider network.
Member Communication. Consent to Communications By providing your telephone and email information to the Credit Union you expressly authorize the Credit Union to contact you at any telephone number or email address you provided, so we can assist you with your account services or take measures to prevent fraud on your account. You agree the Credit Union may use automatic telephone dialing systems in connection with calls made to any telephone number you provided, even if the telephone number is assigned to a cellular telephone service or other service for which the called party is charged. You may revoke this authorization at any time by providing the Credit Union with your written revocation by mail to PO Box 5060 DuPont, WA 98327 or by email through the Online Banking Service, xxx.xxxxxxx.xxx. In addition, to enhance your member experience with ACU, if you expressly authorize us in writing to do so, we may contact you on any telephone number associated with your account, including a wireless telephone number (i.e. cell phone number), to deliver to you, messages related to advertising and telemarketing calls and text message(s). Contact may be initiated by an employee representative or using an automatic telephone dialing system and/or an artificial or prerecorded voice. Authorization for advertising and telemarketing messages is not required as a condition of credit union membership, account opening, loan approval, or use of any credit union services. You may withdraw your consent at any time by providing written notice to us at PO Box 5060, DuPont, WA 98327, by email through the Online Banking Service, xxx.xxxxxxx.xxx, via phone at 000.000.0000 or toll free, 1.866.YOURACU (968.7128) or by any other reasonable means.
Member Communication. Materials designed to provide an HMO’s members with clear and concise information about the HMO’s program, the HMO’s network, and the BadgerCare Plus and/or Medicaid SSI program.
Member Communication. The Broker shall be responsible for informing and educating Members, counties, health care providers (including dialysis centers), provider associations, community based organizations (including, but not limited to, Area Agencies on Aging) and consumer representatives about the NEMT management services. The Broker's plan should include information on outreach, education, and marketing. FSSA must approve all NEMT written materials prior to their distribution. The Broker must notify all Members of their right to request and obtain information in accordance with 42 CFR 438.10 and any other applicable State or federal law, rule or guidance. Written notice must be given to each member of any significant change in this information at least thirty (30) calendar days before the intended effective date of the change. Significant change is defined as any change that may impact member accessibility to the Broker's services and benefits. The Broker must have in place policies and procedures to ensure that materials are accurate in content, accurate in translation relevant to language or alternate formats and do not defraud, mislead or confuse the member. The Broker must provide information requested by the State, or the State's designee, for use in member education and enrollment, upon request.
Member Communication. 44 The Association may post notices of activities and matters of Association concern on a bulletin 45 board in each school building. Such notices shall contain the name of the authorizing 46 Association and/or official. The Association may have the right to use mail systems and/or the 47 mailboxes and e-mail in the school building for the distribution of bulletins, leaflets, and 48 pamphlets if such usage does not interfere with school District usage. However, intra-district 1 communication systems may not be utilized to support/oppose any candidate for elected office 2 or support/oppose any ballot initiative.
Member Communication. The following guidelines apply to written materials and oral communication with Medicaid Managed Care Members. The guidelines will apply to the CONTRACTOR and any Subcontractor. Written Materials Guidelines The CONTRACTOR shall: Comply with 42 CFR § 438.10(c) as outlined in this Section of this contract, as it relates to all written member materials, regardless of the means of distribution (printed, web, advertising, direct mail, etc.): Create written materials for potential members and members in a style and reading level that will utilize easily understood language and format to accommodate the reading skills of Medicaid Managed Care Members. In general the writing should be at no higher than a 6th grade level, as determined by any one of the indices below, taking into consideration the need to incorporate and explain certain technical or unfamiliar terms to assure accuracy: Xxxxxx – Xxxxxxx; Xxx Readability Index; PROSE The Readability Analyst (software developed by Educational Activities, Inc.); Gunning FOG Index; And/Or, XxXxxxxxxx SMOG Index Ensure all written materials are clearly legible with a minimum font size of twelve (12) point, with the exception of Member ID cards, and unless otherwise approved by Department. Ensure the CONTRACTOR’s name, mailing address (and physical location, if different) and toll-free number is prominently displayed on the cover of all multi-page Marketing materials. Not use, in connection with any item constituting an advertisement, solicitation, circular, book, pamphlet or other communication, or a broadcast, telecast, or other production, alone or with other words, letters, symbols or emblems the words “Medicaid,” or “Department of Health and Human Service,” except as permitted by the Department when prior written approval is obtained. Specific written authorization from the Department is required to reproduce, reprint, or distribute any Department form, application, or publication for a fee. A disclaimer that accompanies the inappropriate use of program or Department terms does not provide a defense. Each piece of mail or information constitutes a violation. Translation Services and Alternative Formats The CONTRACTOR shall: Develop written Policies and Procedures for providing language interpreter and translation services to any Member who needs such services, including but not limited to: (a) Members with limited English proficiency, and (b) Members who are hearing impaired in accordance with 42 CFR 438.10. Provide ...
