Answering Calls Sample Clauses

Answering Calls. During normal business hours and under normal operating conditions, a customer service representative employed by the Contractor shall answer the telephone access line. Ninety percent (90%) of the calls made to the customer service center shall be answered within thirty (30) seconds. The thirty (30) second maximum includes wait time or time spent ‘holding’ for a customer service representative.
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Answering Calls. (a) This clause 9.1 applies except to the extent that it would require a party to take an action in contravention of Division 3 (“Information requirements”) or Division 4 (“Shared customer enquiries and complaints) of Part 5 of the National Energy Retail Rules once that part commences operation in Victoria. This clause 9.1 does not apply to the User to the extent it is acquiring Distribution Services from the Service Provider as an End-User.
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Answering Calls. During normal business hours and under normal operating conditions, an automated voice prompt or customer service representative employed by the Contractor shall answer the telephone access line. Unless the circumstances or the nature of complaints otherwise warrants a longer time period, ninety percent (90%) of the calls made to the customer service center shall be answered within forty-five (45) seconds. The forty-five
Sample 1
Answering Calls. During normal business hours and under normal operating conditions a customer service representative shall answer the telephone access line. Except during unusually heavy call periods due to pick-up delays caused by weather, traffic accidents or other events beyond the CONTRACTORS's control, ninety percent (90%) of the calls made to the customer service center shall be answered within forty-five (45) seconds. The forty-five (45) second standard includes wait time or time spent "holding" for a customer service representative. The CONTRACTOR shall notify the VILLAGE when the unusual call period occurs.
Sample 1
Answering Calls. This clause 9.1 applies except to the extent that it would require a party to take an action in contravention of Division 3 (“Information requirements”) or Division 4 (“Shared customer enquiries and complaints) of Part 5 of the National Energy Retail Rules once that part commences operation in Victoria. This clause 9.1 does not apply to the User to the extent it is acquiring Distribution Services from the Service Provider as an End-User. Subject to clauses 9.1(d) and 9.1(k), if a Customer contacts the User by telephone about a Class A Inquiry or Class B Inquiry in the Service Provider’s Distribution Area, the User must: transfer the Customer’s telephone call to the Service Provider’s Gas Leaks and Emergencies Number; and prior to transferring the Customer’s telephone call to the Service Provider, advise the Customer of the Service Provider’s Gas Leaks and Emergencies Number. The User must not handle, deal with or advise on a Customer’s enquiry regarding a Class A Inquiry or Class B Inquiry other than to the extent that it is permitted to provide information to the Customer in the circumstances described in clause 9.1(d). If the User: is informed by the Customer that the Customer has been unable to contact the Service Provider’s Gas Leaks and Emergencies Number; or believes on reasonable grounds that the Service Provider’s Gas Leaks and Emergencies Number is not properly functioning; or is informed by the Customer that the Customer declines to contact or (where appropriate) be transferred to the Service Provider, then the User may provide the Customer with the information regarding that Class A Inquiry or Class B Inquiry that has been provided to the User by the Service Provider in accordance with relevant Regulatory Instruments. The User must not provide any other information regarding the Class A Inquiry or Class B Inquiry to the Customer. The Service Provider will provide to the User a contact telephone number which the User must publish on its Customers’ accounts as the “Gas Leaks and Emergencies Number”. Until otherwise notified, the Service Provider advises the User that the Gas Leaks and Emergencies Number is: 132 691. The User must not call the Gas Leaks and Emergency Number or transfer a telephone call to the Gas Leaks and Emergency Number unless the User reasonably considers that the subject of the call comprises a Class A Inquiry or Class B Inquiry. The User acknowledges and agrees that in accordance with the Gas Leaks and Emergencies Calls Proto...
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Related to Answering Calls

  • Interview Expenses An in-service applicant for a posted position who is not on leave of absence without pay and who has been called for a panel interview shall be granted leave of absence with base pay and shall have their authorized expenses paid. An employee granted leave under this section shall notify their supervisor as soon as they are notified of their requirement to appear for an interview.

  • Responding to the Contractor’s requests for information that are not prepared in accordance with the Contract Documents or where such information is available to the Contractor from a careful study and comparison of the Contract Documents, field conditions, other Owner-provided information, Contractor-prepared coordination drawings, or prior Project correspondence or documentation;

  • Self Scheduling The Home and the Union may agree to implement a self-scheduling process. Self-scheduling is the mechanism by which employees in a Home create their own work schedules. The purpose of self scheduling is to improve job satisfaction and quality of work life for the participating employees. Self scheduling requires a collaboration of employees and management to ensure proper coverage of the Home and to meet the provisions of the Collective Agreement. It is agreed that self scheduling will be negotiated locally by the Home and the Union and will include a trial period. Each Home must have the majority agreement of the full-time and part-time employees who vote on the issue to agree on a trial period of up to six months. Once the trial period is complete, each Home must have a minimum of 66⅔% agreement of the full-time and part-time employees who vote on the issue to continue with the new schedule on a permanent basis.

  • Problem Statement School bus fleets are aging, and our communities have poor air quality. Replacing school buses with zero emission school buses will address both of these issues.

  • Details of the Processing The subject-matter of Processing of Personal Data by Data Processor is the performance of the Services pursuant to the Agreement. The duration of the Processing, the nature and purpose of the Processing, as well as the types of Personal Data Processed and categories of Data Subjects under this DPA are further specified in Schedule 1 (Details of the Processing) to this DPA.

  • Problem Solving Employees and supervisors are encouraged to attempt to resolve on an informal basis, at the earliest opportunity, a problem that could lead to a grievance. If the matter is not resolved by informal discussion, or a problem-solving meeting does not occur, it may be settled in accordance with the grievance procedure. Unless mutually agreed between the Employer and the Union problem-solving discussions shall not extend the deadlines for filing a grievance. The Union Xxxxxxx or in their absence, the Local Union President, or Area Xxxxxxx, or Chief Xxxxxxx, either with the employee or alone, shall present to the appropriate supervisor a written request for a meeting. If the supervisor agrees to a problem- solving meeting, this meeting shall be held within fourteen (14) calendar days of receipt of the request. The supervisor, employee, Union Xxxxxxx, and up to one (1) other management person shall attempt to resolve the problem through direct and forthright communication. If another member of management is present that person will not be hearing the grievance at Step Two, should it progress to that Step. The employee, the Union Xxxxxxx or in their absence, the Local Union President, or Area Xxxxxxx, or Chief Xxxxxxx, may participate in problem-solving activities on paid time, in accordance with Article 31, Union Rights, Section 1H.

  • Review Report Within 5 Business Days after the end of the applicable Asset Representations Review period under Section 3.03(b), the Asset Representations Reviewer will deliver to the Issuer, the Administrator, the Servicer, the Depositor and the Indenture Trustee a report indicating for each Review Receivable whether there was a Test Pass, Test Fail or Test Complete for each related Test (a “Review Report”). For each Test Fail or Test Complete, the Review Report will indicate the related reason, including (for example) whether the Review Receivable was a Test Fail as a result of missing or incomplete Review Materials. The Review Report will contain a summary of the Asset Representations Review results to be included in the Issuer’s Form 10-D report for the Collection Period in which the Review Report is received. The Asset Representations Reviewer will ensure that the Review Report does not contain any PII. On reasonable request of the Servicer, the Asset Representations Reviewer will provide additional details on the Test results.

  • Invoice Submission The Contractor shall accept payment of invoices via EFT. Invoice submission information shall be contained in each individual Order. Payment of invoices will be made by the payment office designated in each individual Order.

  • Answer Within twenty (20) days after receipt of the Complaint, each respondent shall serve on the BCBSA and on the complaining party (or parties) and on the Chairman of the Mediation Committee;

  • SUBMISSION OF THE MONTHLY MI REPORT 4.1 The completed MI Report shall be completed electronically and returned to the Authority by uploading the electronic MI Report computer file to MISO in accordance with the instructions provided in MISO.

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