Answering Calls. During normal business hours and under normal operating conditions, a customer service representative employed by the Contractor shall answer the telephone access line. Ninety percent (90%) of the calls made to the customer service center shall be answered within thirty (30) seconds. The thirty (30) second maximum includes wait time or time spent ‘holding’ for a customer service representative.
Appears in 5 contracts
Samples: Collection Services Agreement, Waste Services Franchise Agreement, Residential Solid Waste Franchise Agreement
Answering Calls. During normal business hours and under normal operating conditions, a customer service representative employed by the Contractor shall answer the telephone access line. Ninety 90 percent (90%) of the calls made to the customer service center shall be answered within thirty (30) 30 seconds. The thirty (30) -second maximum includes wait time or time spent ‘holding’ for a customer service representative.
Appears in 1 contract
Samples: Services Agreement
