Telephone Support Hours Sample Clauses

Telephone Support Hours. Live Telephone support is available to Customer Application Administrators during Supplier Business Hours. Telephone support is available in English, French and Dutch.
Sample 1Sample 2
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Telephone Support Hours. Standard telephone and email support is 24 hours a day, 5 days a week. Weekends and US Holidays excluded. (time based on US Central Time Zone, Support may be reached by use of phone, email, or website. ● Emails: xxxxxxx@00-x.xxx ● Call: +0 000.000.0000 ● xxxxx://xxxxxxx.00-x.xxx/login (available 24/7) Excluded Items Support does not include any of the following: ● Assistance in developing User-specific customizations ● Assistance with other products, services or technologies, including implementation, administration or use of third party enabling technologies such as databases, computer networks or communication systems. ● Assistance with installation or configuration of hardware ● Development of Customer Extract Script or any issue with respect to accessing the source of the Customer Data. Logging a Case Only the Registered User Account has authorization to log cases in Customer Support (via Customer Support phone number or Portal). Cooperation and Reviews Service Provider must be able to reproduce errors in order to resolve them, and Customer agrees to cooperate and work closely with Service Provider to reproduce errors, including conducting diagnostic or troubleshooting activities as requested and appropriate. Subject to Customer's system security policies, Authorized Contacts may also be asked to provide remote access to the Software application and/or desktop system for troubleshooting purposes. Severity and Response Times All Cases will be assigned a severity level and the response to open cases will depend based on severity, specifics of which are provided below: Severity Description Response time Level Critical – 1 Critical production issues affecting all Users, including system unavailability, or bugs having a significant revenue impact. Resolution required immediately. Initial response within 4 hours of reporting the incident Level Urgent – 2 Major functionality is impacted or significant degradation is experienced. Issue is persistent and affects many Users and/or major functionality. Resolution required as soon as reasonably possible. Initial response within 12 hours of reporting the incident Level Normal – 3 Systems performance issue affecting some but not all Users. or bug Initial response within 3 business days of reporting the incident Escalation Matrix The following Table outlines the escalation contacts available to Customer, as necessary. Title 1st Level Designated Account Specialist 2nd Level Manager, Customer Support 3rd Level Director...
Sample 1
Telephone Support Hours. Reporting of Support Issues to Western Water Technologies Inc. Throughout the Support Period, Western Water Technologies Inc Service and Support Personnel (as such term is defined below) will be available by telephone ((000) 000-0000, as of the Effective Date) from 8:00 a.m. to 5:00 p.m. Mountain Standard Time, each business day, and live representatives at Western Water Technologies Inc. message center will be available by telephone (via the same number, as of the Effective Date) at all other times. If the Customer experiences any problem with any Product or otherwise desires technical support assistance from Western Water Technologies Inc concerning any Product, then the Customer promptly and without delay will have one of its Customer Support Contacts report such problem or request such assistance by calling the above listed telephone number (or such other number of which Western Water Technologies Inc notifies the Customer). As used herein, “Support Personnel” means Western Water Technologies Inc. technical support representatives and field service representatives, including, without limitation, any such representatives that are contractors to Western Water Technologies, Inc. As used herein, “Customer Support Contact” means any Customer employee who has been trained by Western Water Technologies Inc., or its authorized representative in, and who has a comprehensive working proficiency in, the features, functionality and use of the Products.
Sample 1

Related to Telephone Support Hours

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • Telephone Service Notwithstanding any other provision of this Lease to the contrary:

  • Telephone Services All telegraph, telephone, and communication connections which Tenant may desire outside the Premises shall be subject to Landlord’s prior written approval, in Landlord’s sole discretion, and the location of all wires and the work in connection therewith shall be performed by contractors approved by Landlord and shall be subject to the direction of Landlord, except that such approval is not required as to Tenant’s cabling from the Premises in a route designated by Landlord to any telephone cabinet or panel provided for Tenant’s connection to the telephone cable serving the Building, so long as Tenant’s equipment does not require connections different than or additional to those to the telephone cabinet or panel provided. As to any such connections or work outside the Premises requiring Landlord’s approval, Landlord reserves the right to designate and control the entity or entities providing telephone or other communication cable installation, removal, repair and maintenance outside the Premises and to restrict and control access to telephone cabinets or panels. In the event Landlord designates a particular vendor or vendors to provide such cable installation, removal, repair and maintenance for the Building, Tenant agrees to abide by and participate in such program. Tenant shall be responsible for and shall pay all costs incurred in connection with the installation of telephone cables and communication wiring in the Premises, including any hook-up, access and maintenance fees related to the installation of such wires and cables in the Premises and the commencement of service therein, and the maintenance thereafter of such wire and cables; and there shall be included in Operating Expenses for the Building all installation, removal, hook-up or maintenance costs incurred by Landlord in connection with telephone cables and communication wiring serving the Building which are not allocable to any individual users of such service but are allocable to the Building generally. If Tenant fails to maintain all telephone cables and communication wiring in the Premises and such failure affects or interferes with the operation or maintenance of any other telephone cables or communication wiring serving the Building, Landlord or any vendor hired by Landlord may enter into and upon the Premises forthwith and perform such repairs, restorations or alterations as Landlord deems necessary in order to eliminate any such interference (and Landlord may recover from Tenant all of Landlord’s costs in connection therewith). No later than the Termination Date, Tenant agrees to remove all telephone cables and communication wiring installed by Tenant for and during Tenant’s occupancy, which Landlord shall request Tenant to remove. Tenant agrees that neither Landlord nor any of its agents or employees shall be liable to Tenant, or any of Tenant’s employees, agents, customers or invitees or anyone claiming through, by or under Tenant, for any damages, injuries, losses, expenses, claims or causes of action because of any interruption, diminution, delay or discontinuance at any time for any reason in the furnishing of any telephone or other communication service to the Premises and the Building.

  • Telephone Monitoring You agree that Chase and its third-party service providers may listen to and record telephone calls as part of providing program services.

  • Telephone Access Employees shall be entitled to reasonable use of the client's telephone for local calls during the evening to speak with family members (i.e., spouse, children, dependants, parents). Employees may not receive personal calls on the client's telephone nor give out the client's telephone number. In the case of urgent personal calls to the employee, messages will be taken by the Employer and passed on to the employee as soon as possible. In the event of an emergency, the employee shall use the client's telephone to contact the appropriate authorities or the contact person designated by the Employer.

  • Telephone Calls Calling, Monitoring and Recording‌ For our mutual protection, and to enable us to provide better service to you, we may monitor and/or tape-record any of our telephone conversations.

  • Telephone Consultation Where an employee is consulted by a Supervisor or his/her delegate by telephone outside of his/her normal hours of work concerning a problem of work, a telephone consultation premium will be paid as follows:

  • TELEPHONE NOTIFICATION CONTRACTOR shall notify ADMINISTRATOR by telephone immediately upon becoming aware of the death due to non-terminal illness of any person served pursuant to this Agreement; provided, however, weekends and holidays shall not be included for purposes of computing the time within which to give telephone notice and, notwithstanding the time limit herein specified, notice need only be given during normal business hours.

  • Help Desk A help desk for Product support issues (the “Help Desk”) will be available to Customer. Unless specified in an Order, Customer should contact 000.000.0000 to receive a telephone number for the applicable supporting Solutions & Support Center. Customer will appoint one Product administrator and one backup administrator to serve as the primary point of contact regarding maintenance services.

  • Telephone No ( ) - Fax No.: ( ) - E-mail Address: IN WITNESS WHEREOF, two (2) identical counterparts of this instrument, each of which shall for all purposes be deemed an original thereof, have been duly executed by the Principal and Surety above named, on the day of , 20 . Principal (Name of Principal) (Signature of Person with Authority) (Print Name) Surety (Name of Surety) (Signature of Person with Authority) (Print Name) (Name of California Agent of Surety) (Address of California Agent of Surety) (Telephone Number of California Agent of Surety) Contractor must attach a Notarial Acknowledgment for all Surety's signatures and a Power of Attorney and Certificate of Authority for Surety. The California Department of Insurance must authorize the Surety to be an admitted surety insurer. PAYMENT BOND PAYMENT BOND -- Contractor's Labor & Material Bond (100% of Contract Price) (Note: Contractors must use this form, NOT a surety company form.) KNOW ALL PERSONS BY THESE PRESENTS:

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