Support Contacts. For the Software Subscriptions, you may contact Red Hat through your designated Support Contacts. You may designate up to the number of contacts described in Table 2.8 below based on the number of Standard and Premium Software Subscriptions you have purchased (other than for Academic Edition Customers with Campus Wide Subscriptions*). We will provide Subscription Services to you solely by communicating during the Hours of Coverage with the individual Support Contact(s) you appoint. For Premium Support, in order to receive 24x7 coverage for Severity 1 and 2 issues, you must provide a dedicated point of contact who will be available until the issue is resolved. You may change your designated Support Contacts by notifying us in writing and giving us five business days to process the change. The Support Contacts should have “read and write” access to the necessary files, English language communication skills and relevant technical knowledge.
Support Contacts. For the Software Subscriptions, you may contact Red Hat through your designated Support Contacts. You may designate up to the number of contacts described in Table 2.8 below based on the number of Standard and Premium Software Subscriptions you have purchased (other than for Academic Edition Customers with Campus Wide Subscriptions*). We will provide Subscription Services to you solely by communicating during the Hours of Coverage with the individual Support Contact(s) you appoint. For Premium Support, in order to receive 24x7 coverage for Severity 1 and 2 issues, you must provide a dedicated point of contact to be available until the issue is resolved. You may change your designated Support Contacts by notifying us in writing and giving us five business days to process the change. The Support Contacts should have “read and write” access to the necessary files, English language communication skills and relevant technical knowledge. Table 2.8 Number of Standard and Premium Software Subscriptions (excluding Red Hat JBoss Subscriptions) Number of Cores included in Red Hat JBoss Software Subscriptions Support Contacts 1 to 250 1 to 255 Up to 20 251 to 1000 256 to 1,024 Up to 40 Every additional 1,000 Every additional 1,024 40 additional *For Academic Edition Customers with Campus Wide Subscriptions, you may have three (3) Support Contacts for every one thousand (1,000) FTEs. EXHIBIT 1.A RED HAT ENTERPRISE LINUX AND RELATED SOFTWARE SUBSCRIPTIONS
Support Contacts. 4.2.2.1. The Anchore Customer support center will provide Support Services to designated Named Contacts, as identified by Customer in writing to Anchore during Service Establishment, via the Anchore Support Portal.
Support Contacts. Customer will ensure that its personnel who contact Cloudera are: (a) knowledgeable about the operation of the Cloudera Products and the hardware on which the Cloudera Products are installed; and (b) qualified and trained with respect to the Cloudera Products.
Support Contacts. For the Software Subscriptions, you may contact Red Hat through your designated Support Contacts. You may designate up to the number of contacts described in Table
Support Contacts. Any individual at Customer who wishes to access the Community must register on the Community site; only registered contacts may submit support requests.
Support Contacts. The Service Provider will provide Support Services to the Client’s identified central points of contact for the receipt of Support Services (“System Administrators”). The Client shall limit System Administrators for the Product to five or fewer employees.
Support Contacts. 4.1. The designated Visioneer Contact (see Exhibit K) or Alternate Contact will be available for consultation during Visioneer's normal business hours as may be in effect at the time of the request.
Support Contacts. Unless a specific number of authorized contacts are indicated on the an Order, End User will designate in writing a reasonable number of authorized contacts, as determined by End User and VCE, who will initially report problems and coordinate Support Services from VCE. Each End User representative will be familiar with End User's requirements and will have the expertise and capabilities necessary to permit VCE, or designated VCE service partners, to fulfill its obligations. A change to the authorized support contacts by End User will be submitted to VCE in writing.
Support Contacts. Licensee will designate two (2) authorized Support ---------------- Contacts and agrees that each Support Contact will be knowledgeable in all aspects of the Licensee's operating environment in which Licensed Programs are being used.
