Authorized Contacts. LightEdge Solutions provides reliable and secure managed services by requiring technical support and information requests come only from documented, authorized client-organization contacts. Additionally, in compliance with federally regulated CPNI (Customer Proprietary Network Information) rules, a customer contacting LightEdge Solutions to request an add, move, or change and/or to request information on their account, must provide LightEdge representative with customer’s Code Word. Code Word is not required or verified to open trouble tickets related to service issues, however, any subsequent information/updates or authorization of intrusive testing related to the trouble ticket will require the Code Word. Customer shall provide a “contact list” which will contain one (“1”) Administrative contact and may contain up to three (“3”) Technical contacts per service. Administrative and Technical contacts are authorized to request service changes or information, including the contact name, contact e-mail address and contact phone number for each contact but must provide customer Code Word for any CPNI related requests. Requests to change a contact on the list or to change the Code Word must be submitted by the Administrative contact. Requests to replace the Administrative contact shall be submitted via fax to LightEdge on customer company letterhead. All requests are verified per procedure below. Requests for CPNI, configuration information or changes are accepted only from documented, authorized client-organization contacts via e-mail, fax or phone and will require Customer’s Code Word. E-mail and fax requests must be submitted without the Code Word. Customer contact will be called to verify Code Word. E-mail requests that include the Code Word will be denied and the client Administrative Contact will be notified and required to change the Code Word. E-mail and fax requests are verified with a phone call to the documented client contact. Phone call requests must be validated with an e-mail request from a documented client contact.
Authorized Contacts. We will be entitled to rely on any directions or consent provided by your personnel or representatives who you designate to provide such directions or consent (“Authorized Contacts”). If no Authorized Contact is identified in an applicable Quote or if a previously identified Authorized Contact is no longer available to us, then your Authorized Contact will be the person (i) who accepted the Quote, and/or (ii) who is generally designated by you during our relationship to provide us with direction or guidance. We will be entitled to rely upon directions and guidance from your Authorized Contact until we are affirmatively made aware of a change of status of the Authorized Contact. If your change is provided to us in writing (physical document or by email), then the change will be implemented within two (2) business days after the first business day on which we receive your change notice. If your change notice is provided to us in person or by telephone (live calls only), the change will be implemented on the same business day in which the conversation takes place. Do not use a ticketing system or help desk request to notify us about the change of an Authorized Contact; similarly, do not leave a recorded message for us informing us of a change to your Authorized Contact. We reserve the right but not the obligation to delay the Services until we can confirm the Authorized Contact’s authority within your organization.
Authorized Contacts. For security purposes, Customer shall provide at all times a minimum of two (2)
Authorized Contacts. With respect to the performance of Services, Consultant shall report to the Authorized Contact(s) identified in Exhibit A (or such other person that may hold the same position at a later date) or such other person(s) as such Authorized Contact(s) may designate from time to time in writing.
Authorized Contacts. You understand and agree that XXXX will be entitled to rely on any directions or consent provided by your personnel or representatives who are authorized in a SOW to provide such directions or consent (“Authorized Contacts”). If no Authorized Contact is identified in an applicable SOW, then your Authorized Contact will be the person(s) (i) who signed this Agreement, and/or (ii) who signed the applicable SOW. If you desire to change your Authorized Contact(s), please notify XXXX of such changes in writing which, unless exigent circumstances are stated in the notice, will take effect three (3) business days thereafter.
Authorized Contacts. All reports of Incidents must be made to Oracle by the Authorized Contact(s). The primary method for a Customer to report an Incident is via a web ticket submitted from the Bronto Application. The foregoing notwithstanding, Customers procuring Standard Support may notify Oracle of Severity Level 1 (or Critical) incidents via telephone if Customer’s access to the Bronto Application is unavailable. The Customer may substitute Authorized Contact(s) from time to time by giving Oracle prior written notice, including the relevant contact information for any new Authorized Contact.
Authorized Contacts. All reports of Incidents (“Incident Reports”) must be made to VISURE by only one Authorized Contact. The Authorized Contact must have sufficient technical expertise, training and/or experience to perform the COMPANY’s obligations under this Agreement and will be responsible for all communications with VISURE relating to this Agreement. The COMPANY will promptly notify VISURE in writing or by e-mail of the names, e-mail addresses and direct telephone numbers of its chosen Authorized Contact. The COMPANY may substitute the Authorized Contact from time to time by giving VISURE at least one (1) week’s prior notice in writing or by e-mail to xxxxxxx@xxxxxxxxxxxxxxx.xxx, including the relevant details for any new Authorized Contact.
Authorized Contacts. All Supplier contact with NGA must be made through the NGA authorized Human Resources representative as specified in each respective Order pursuant to Section 3, Assignment Orders. No resume will be deemed received by NGA unless it is directed to and received by such representative.
Authorized Contacts. The Customer shall provide to Core and keep current the phone numbers and email addresses of all such Authorized Contacts. The Authorized Contacts shall be the sole contacts for all communications between the Customer and Core’s technical support department, until the reported problems is resolved.
Authorized Contacts. LightEdge Solutions prov ides reliable and secure managed services by requiring technical support and information requests come only from documented, authorized client- organization contacts. Additionally, in compliance with federally regulated CPNI (Customer Proprietary Netw ork Information) rules, a customer contacting LightEdge Solutions to request an add, mov e, or change and/or to request information on their account, must prov ide LightEdge representative with customer’s Code Word. Code Word is not required or v erified to open trouble tickets related to serv ice issues, however, any subsequent information/updates or authorization of intrusiv e testing related to the trouble ticket w ill require the Code Word. Customer shall provide a “contact list” which will contain one (“1”) Administrative contact and may contain up to three (“ 3”) Technical contacts per serv ice. Administrative and Technical contacts are authorized to request service changes or information, including the contact name, contact e-mail address and contact phone number for each contact but must prov ide customer Code Word for any CPNI related requests. Requests to change a contact on the list or to change the Code Word must be submitted by the Administrative contact. Requests to replace the Administrativ e contact shall be submitted v ia fax to LightEdge on customer company letterhead. All requests are v erified per procedure below . Requests for CPNI, configuration information or changes are accepted only from documented, authorized client-organization contacts via e-mail, fax or phone and will require Customer’s Code Word. E-mail and fax requests must be submitted without the Code Word. Customer contact w ill be called to v erify Code Word. E-mail requests that include the Code Word w ill be denied and the client Administrative Contact w ill be notified and required to change the Code Word. E-mail and fax requests are v erified w ith a phone call to the documented client contact. Phone call requests must be v alidated w ith an e-mail request from a documented client contact.
