Severity Level definition

Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.
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Severity Level means the applicable severity level assigned by IFS to an Incident, as it may be re-classified by IFS based on information gathered throughout the Case lifecycle.
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Severity Level means the level of impact an Incident has on the operation of the Supported Service or Customer Solution, as described in Clause 1.3.1.3 below (Incident Report Severity). The Severity Level also may be referred to as the "Incident Priority".
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Examples of Severity Level in a sentence

  • Response Times: Resolver provides support 24 hours a day, 7 days a week for Severity Level #1 Critical issues.

  • Severity Level Live/ LAB Process ed Criteria Response Time Restoration or resolution target Defect Correction P2 - High Live Busines s hours • Causes a serious impact on business operations of end customer (e.g. call processing altered in such a way as to degrade service quality or handling of business data).

  • Medium Severity Level Service/product is partially unavailable: At least one of the Client’s website/app major pages is opening: Index (website: xxxxx://xxxxxx.xxxxxx.xxxx/index , app: launch screen ) + Join (website: xxxxx://xxxxxx.xxxxxx.xxxx/join, app: join page) + Sign in ( website: xxxxx://xxxxxx.xxxxxx.xxxx/sign-in, app: sign in page) Low Severity Level All services/products are available but do not function as expected/advertised.

  • Annex No. 1 Service Level Targets for Support Maintenance Package Severity Level Live/ LAB Process ed Criteria Response Time Restoration or resolution target Defect Correction P1 - Critical Live 24x7 • Causes a severe impact on business operations of end customer (e.g. calls cannot be completed or critical business processes are disabled).

  • IR are classified by the following Severity Levels (SL): High Severity Level Service/product is completely unavailable: none of the Client’s website/app major pages are opening: Index (website: xxxxx://xxxxxx.xxxxxx.xxxx/index , app: launch screen ) + Join (website: xxxxx://xxxxxx.xxxxxx.xxxx/join, app: join page) + Sign in ( website: xxxxx://xxxxxx.xxxxxx.xxxx/sign-in, app: sign-in page).


More Definitions of Severity Level

Severity Level means classification of a problem determined by Viavi personnel based upon the Customer’s assessment of business impact. The three (3) Severity Levels that apply to the Services are as follows:
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Severity Level means the Severity Levels 1-4 as defined below:
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Severity Level means the applicable severity level assigned by IFS to a Case, as it may be re-classified by IFS based on information gathered throughout the Case life-cycle.
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Severity Level means the level of severity of a Test Issue, the criteria for which are described in Annex 1;
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Severity Level means a defining classification scheme for all issues with corresponding resolution times.
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Severity Level means the level of severity of a Test Issue, the criteria for which are described in Annex 1 of (Testing Procedures).
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Severity Level shall have the meaning set out in section 3 of this Annex.
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