Telephone and Email Support. Licensor shall provide email and telephone support to NT in connection with the Services [ * ]
Telephone and Email Support. All telephone and email support will be delivered in accordance with any Service Plan Documentation and Fortinet's Support Policy.
Telephone and Email Support. Telephone support is provided during Working Hours. Email support is provided during Working Hours. Emails received outside of Working Hours will be collected, but no action can be guaranteed until commencement of Working Hours on the next Business Day. Contact details for support are as follows: Email xxxxxxx@xxxxx.xxx Phone 000 0000 0000
Telephone and Email Support. GMI will provide telephone and electronic support services to GE's Designated Support Contacts from 8 a.m. to 5 p.m. Pacific Time, Monday through Friday, excluding regularly scheduled GMI holidays ("Support Hours"). Telephone and electronic support will consist of the following:
Telephone and Email Support. GRA shall provide telephone and email support so as to allow Licensee’s designated support contact to report problems and to seek assistance in the use of the Software during GRA’s standard technical support hours of operations as established from time to time and listed on GRA’s website. GRA shall return support calls or emails within a commercially reasonable time, normally twenty four (24) hours, after receipt of Licensee's call or email. During this contact via telephone or email, GRA will either (i) resolve the problem or provide the requested assistance or (ii) provide Licensee with an estimate as to when such resolution or assistance will be available. Excluded Items. As part of its support obligations, GRA shall not be obligated to: Provide telephone assistance (beyond an initial telephone call) or consulting time relating to problems, errors or malfunctions caused by (i) malfunction of the computer system and communications network on which Licensee has installed and is using the Software, (ii) software not licensed pursuant to this Agreement, (iii) any use of the Software in disregard of any known adverse consequences, including without limitation the failure of user to make appropriate backups, warning messages, and other written instructions, or (iv) any other cause not attributable to GRA; Provide extensive training that would normally be provided in formal training classes; or Perform consulting services that would normally be provided at Licensee's business location. If, after GRA notifies Licensee that a problem, error or malfunction, for which Licensee has requested telephone or other support, is not covered by annual support, Licensee requests GRA to provide telephone assistance or consulting services to correct the problem, error or malfunction, time relating to such assistance and services, and any other consulting services that Licensee may request, will be charged to Licensee at GRA's standard hourly rates.
Telephone and Email Support. Telephone and email support is available from 9:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday, excluding holidays observed by Finch Computing. Support calls outside of these times will be directed to an answering service. The answering service will contact a Technical Support representative, who will respond to the customer according to the priority of the Error pursuant to paragraph 3 below. Usage support includes answering questions and providing a reasonable level of guidance to the Customer about the use of the Software, responding to reports of Errors in the Software and determining if the reported Error is a result of a problem with the Software or with other parts and components of Xxxxx Computing Products, including any third-party software or hardware that may be contained in or part of the Xxxxx Computing Property. Support shall be available from the following sources: Phone: +0-000-000-0000 +0-000-000-0000 Email: xxxxxxx@XxxxxXxxxxxxxx.xxx
Telephone and Email Support. For the period of the contract, the designated representative will have 24 hour unlimited access through telephone or email for support problems and issues.
Telephone and Email Support. During the term of this Agreement, Motorola and Company will make mutual support available by telephone and email between Company and Motorola personnel, respectfully, from 8:00am until 5:00p.m. (Central time) each business day.
Telephone and Email Support. 3.1 GRA shall provide telephone and email support so as to allow Licensee’s designated support contact to report problems and to seek assistance in the use of the Software during GRA’s standard technical support hours of operations as established from time to time and listed on GRA’s website.
Telephone and Email Support. Telephone and email support on the installation and use of the software is available from 9:00 a.m. to 5:00 p.m. Eastern Time (U.S.), Monday through Friday, excluding holidays observed by your DSR. Support calls outside of these times will be directed to an answering service or call router. The answering service will contact a Technical Support representative, who will respond to the customer appropriate to the urgency of the problem as discussed in paragraph 3 below. Installation support includes answering questions and providing a reasonable level of guidance to the customer on the installation process. Usage support includes answering questions and providing a reasonable level of guidance to the Customer about the use of the software, responding to reports of Errors in the software and determining if the reported Error is a result of a problem in the software or an environmental or installation problem. The customer is responsible for providing documentation sufficient for your DSR to reproduce the Error on its master copy of the software including a written, detailed description of the problem, log files, core dumps, data files, or any other information reasonably requested by your DSR. Support shall be available from the following sources: Phone: 000-000-XXXX (000-000-0000) Email: xxxxxxx@xxxxxx.xxx
