Service Level Adjustments. Adjustments to fees set forth herein may be made under the following circumstances:
Service Level Adjustments. Within five (5) Business Days of completing the site assessment or receiving a request from a Customer, Contractor shall adjust the Customer’s service level by providing any Solid Waste or Recyclable Materials Containers needed for change in service, removing unneeded Containers, and revising the billing system to reflect the monthly Rate for the new service level. At the time new Containers are delivered or existing Containers are removed, the Contractor shall confirm that all Containers are properly labeled and shall provide public education signage for the Container areas and extra signs for public and common areas such as mail and laundry rooms, etc.
Service Level Adjustments. Within five (5) Business Days of completing the site 2049 assessment or receiving a request from a Customer, Contractor shall adjust the 2050 Customer’s service level by providing any Solid Waste, Recyclable Materials, 2051 and/or Organic Materials Containers needed for change in service, removing 2052 unneeded Containers, and revising the Customer’s service level in the Billing 2053 system to reflect the monthly Rate for the new service level. At the time new 2054 Containers are delivered or existing Containers are removed, the Contractor 2055 shall confirm that all Containers are properly labeled and shall provide public 2056 education signage for the Container areas and extra signs for public and 2057 common areas such as mail and laundry rooms, etc. 2058 3. Distribution of Public Education Materials. Contractor shall provide Owner or 2059 property manager with education materials developed by Agency, SBWMA or 2060 Contractor, which describe the requirements of the Recyclable Materials and/or 2061 Organic Materials Collection program (as applicable), including flyers, door 2062 hangers and Recycling Tote-Bags for distribution to tenants, signage for 2063 common areas such as mail rooms and laundry rooms, Kitchen Pails, and move- 2064 in kits for new tenants. 2065 B. Notification to Multi-Family Dwelling Customers. Upon request from a new or 2066 current Customer for new or changes in service, Contractor shall notify the Customer 2067 by mail or email of the Targeted Recyclable Materials and Organic Materials 2068 Collection services offered by Contractor. Such notification shall be made available 2069 in English and Spanish.
Service Level Adjustments. Within five (5) Business Days of completing the 2090 site assessment or receiving a request from a Customer, Contractor shall 2091 adjust the Customer’s service level by providing any Solid Waste, Recyclable 2092 Materials, and/or Organic Materials Containers needed for change in service, 2093 removing unneeded Containers, and revising the Customer’s service level in 2094 the Billing system to reflect the monthly Rate for the new service level. At the 2095 time new Containers are delivered or existing Containers are removed, the 2096 Contractor shall confirm that all Containers are properly labeled and shall 2097 provide public education signage for the Container areas and extra signs for 2098 public and common areas such as mail and laundry rooms, etc.
Service Level Adjustments. The operating committee will from time to time review and, if appropriate, adjust the Delivery and Service levels and calculations set forth in Sections 8.2 and 9.1, based on actual operational experience and changes in service requirements taking into account the parties’ performance, technological advances and capabilities and the type of items that C&S is supplying.
Service Level Adjustments. GCS may increase or decrease services to be provided by Contractor. However, where such increases or decreases materially impact the service levels or equipment levels required of Contractor under the assumed school days, routes, schedules, and vehicle requirements contained in the RFP, Contractor shall be permitted to adjust rates at which services are provided to cover increase or decreases in cost structure associated with such changes by GCS.
Service Level Adjustments. Customer and VNDLY understand that changes in technology, productivity, and management can result in the need to adjust, add, or delete service levels. VNDLY regularly reviews service levels with its Customers and makes appropriate adjustments to reflect new performance capabilities associated with advances in technology and the methods used to perform Services. Service Level Reporting VNDLY shall be responsible for all of its service level performance reporting from Customer’s use of the Product. VNDLY will be responsible for discovering and determining the source of a performance problem and notifying Customer. Upon request, VNDLY will provide written explanation of root cause of problem for which a support Ticket has been opened, including the following information: ● Description of issue ● Root cause of issue ● Detailed explanation of steps followed to correct issue ● Path forward to mitigate issue (if applicable) Request for written explanation of root cause of a Critical or High Severity problem must be submitted within ten (10) Business Days of problem’s resolution. Written explanation will be provided within seven (7) Business Days. Service Level Remedy Once VNDLY’s Product(s) and Services are fully operational, should Customer identify and report any issues with VNDLY’s service, VNDLY will take immediate action to validate and investigate the issue. Customer is responsible for providing VNDLY with the necessary Customer resources and assistance to replicate and investigate the issue. Events generated by exceptions to performance criteria (excluding scheduled maintenance windows, Force Majeure, issues with internet and communication applications not maintained and/or hosted by VNDLY or VNDLY’s service providers) will be monitored and acted upon according to the Severity Level associated with the specific event. Should an exception on the same service level occur two consecutive months and be validated by VNDLY, Customer may be eligible for Service Credits. Service Credits shall only apply to the Service Availability Service Level.
Service Level Adjustments. 1. If Wxxxx Fargo fails to either (i) provide Cash for any particular Covered Machine pursuant to Paragraph II.A (unless otherwise excused pursuant to the terms of this Agreement), or (ii) provide Cash as required in Paragraph II.B. above, then Wxxxx Fargo shall either pay those additional expenses to Clients which have been incurred by Clients related solely to the failure on part of Wxxxx Fargo to deliver Cash to the Armored Carrier, or credit such amounts to Clients against the above referenced billing statement, at the election of Wxxxx Fargo.
Service Level Adjustments. In the case of the District, following the occurrence of one or more Adjustment Events, or in the case of the City, following the occurrence of Adjustment Event (2) or pursuant to Section
Service Level Adjustments. 6 4.1 Minor Changes............................................7 4.2 Major Changes............................................7 4.3 Change Order Forms.......................................7
