Technical Telephone Support diaDexus shall maintain one (1) or more sufficiently trained and qualified technical service personnel during the term of this Agreement to provide, at no cost to Quest, reasonably available technical support for ASRs purchased by Quest under this Agreement. Technical support shall include, but not be limited to, phone access to a technical representative of diaDexus during regular Pacific Time business hours.
Technical Telephone Support. Supplier shall provide telephone assistance with respect to the Products within […***…] after CUSTOMER’s designated representative(s) contacts Supplier’s technical support engineer. Technical telephone support shall be available between 8:00 am and 5:00 pm Pacific Time, Monday through Friday, excluding US holidays. CUSTOMER’s personnel will be requested to provide a name, company name and any applicable call back numbers at the time the call is placed. The information and level of detail that CUSTOMER provides to Supplier technical engineers will reduce the amount of time to troubleshoot CUSTOMER’s reported problem. Supplier shall review CUSTOMER’s troubleshooting methods and results to determine if Supplier’s products are related to the failure. If so, Supplier shall work with CUSTOMER to suggest the proper course of action. Mailing shall make reasonable commercial efforts to track the reported problem and identify a reasonable workaround or resolution. CUSTOMER shall also report any engineering or quality complaints received by End-Users to Supplier via the process described in this section.
Technical Telephone Support. Standard technical telephone support is provided from 8:00 AM to 5:00 PM Monday through Friday, Pacific time. Call back support for emergencies (i.e. more than 50% of ports not functioning) is available twenty-fours hours a day, seven days a week. Remote Support Support provided under the DuVoice Software Support Agreement is remote support. While DuVoice technicians have the ability to perform a wide variety of diagnostic, programming and software installation remotely, there may be occasions where physical components must be moved, changed, adjusted, or tested by an individual on site. In most cases, DuVoice personnel will advise DuVoice Reseller and End User employees in the successful completion of these tasks. In no event will DuVoice be responsible for providing physical on-site support under terms of this agreement. PBX Programming DuVoice technicians are knowledgeable in the programming and configuration of a variety of PBX systems and will generally be able to advise DuVoice Reseller and End-User employees in the best way to program and configure the telephone switch system. In no event will DuVoice be responsible for providing actual telephone switch programming. 800.888.1057 xxx.xxxxxxx.xxx rev. 11/3/04 Terms and Conditions This DuVoice Software Support Agreement Terms and Conditions (“Agreement”) is entered into as of the acceptance date by DuVoice between End User and DuVoice Corporation (DuVoice) with its principle business location at 000 Xxxxx Xxxxxx Xxxxx, Xxxxxxxx, Xxxxxxxxxx 00000.
Technical Telephone Support. Technical telephone support is available twenty-four (24) hours per day, seven (7) days per week by calling (000) 000-0000.
Technical Telephone Support. ABB’s Technical Telephone Support provides access to a fully qualified ABB engineer who can offer technical assistance, remote diagnostics, despatch a service • Priority 24 hour hot line support • 24 hour parts despatching service. Additional options include a full time, on-site service engineer.
Technical Telephone Support. Reseller will be provided reasonable technical support, provided Reseller is in the plan and that the End-user has purchased the maintenance service and is operating either (a) the current version of the Product; or (b) the immediately-preceding release within one (1) year of the current release. Such support shall be provided only in accordance with the Vendor support procedures, which the company may modify from time to time as it deems necessary. Vendor may also specify such support obligations from time to time as it deems necessary to ensure the each End-user receives adequate support.
Technical Telephone Support. (a) Standard Technical Telephone Support. Non-emergency telephone technical support is provided from 8:00 AM to 5:00 PM Monday through Friday, Central time.
Technical Telephone Support. Zetron telephone technical support exists in the form of factory Technical Support Engineers. This support is intended for technicians and system administrators installing, configuring, and maintaining Zetron products. 24 hour/7 days/week phone support is provided in accordance with the response times established in the following sections.
Technical Telephone Support. Tellabs, or its designee, shall provide telephone assistance with respect to the Tellabs Products within one (1) hour after Occam’s designated representative(s) contacts, as applicable, the Occam Customer Support Call Center at 000-000-0000 or the Tellabs Customer Support Call Center at 0-000-000-0000, or such other telephone number as may be changed by Occam from time to time. Technical telephone support shall be available between 8:00 am and 5:00 pm Pacific Time, Monday through Friday, excluding US holidays. Occam’s personnel will provide a name, company name, and any applicable call back numbers at the time the call is placed. Tellabs shall provide Occam with a case number and assign it to a Tellabs technical support engineer. The information and level of detail Occam provides to Tellabs technical engineers will reduce the amount of time to troubleshoot Occam’s reported problem. Tellabs shall review Occam’s Tier 1 and Tier 2 Support troubleshooting methods and results to determine if the failure is covered by the product warranties under Section 12.2 of this Agreement. If covered by the product warranties, Tellabs shall work with Occam to suggest the proper course of action. Tellabs shall make reasonable efforts to track the reported problem and identify a reasonable workaround or resolution. Occam shall also report any engineering or quality complaints received by customer to Tellabs via the process described in Section 2(b) of this Exhibit C.
Technical Telephone Support. Standard technical telephone support is provided from 8:00 AM to 5:00 PM Monday through Friday, Pacific time. Call back support for emergencies (i.e. more than 50% of ports not functioning) is available twenty-fours hours a day, seven days a week. Remote Support DuVoice Warranty is a remote support service. While DuVoice technicians have the ability to perform a wide variety of diagnostic, programming and software installation remotely, there may be occasions where physical components must be moved, changed, adjusted, or tested by an individual on site. In most cases, DuVoice personnel will be able to advise a Reseller employee in the successful completion of these tasks. In no event will DuVoice be responsible for providing physical on-site support under terms of this Warranty. PBX Programming DuVoice technicians are knowledgeable in the programming and configuration of a variety of PBX systems and will generally be able to advise End-User employees in the best way to program and configure the telephone switch System. In no event will DuVoice be responsible for providing actual telephone switch programming. 800.888.1057 xxx.xxxxxxx.xxx rev. 11/3/04 Terms and Conditions This DuVoice Warranty is entered into as of the acceptance date by DuVoice between End User and DuVoice Corporation (DuVoice) with its principle business location at 000 Xxxxx Xxxxxx Xxxxx, Xxxxxxxx, Xxxxxxxxxx 00000.
