Tier 2 Support definition
Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.
Tier 2 Support means the Technical Support provided to the Tier 1 Help Desk when an Incident cannot be resolved through Tier 1 Support. Licensee will receive Tier 2 Support from Esri.
Tier 2 Support means the Technical Support provided by Esri to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.
Examples of Tier 2 Support in a sentence
Tier 1 Help Desk individuals are the only individuals authorized to contact Tier 2 Support.
Tier 2 Support will review all information collected by and received from the Tier 1 Help Desk including preliminary documented troubleshooting provided by the Tier 1 Help Desk when Tier 2 Support is required.
Tier 2 Support will log the calls received from Tier 1 Help Desk.
Tier 2 Support may request that Tier 1 Help Desk individuals provide verification of information, additional information, or answers to additional questions to supplement any preliminary information gathering or troubleshooting performed by Tier 1 Help Desk.
If the Tier 1 Help Desk cannot resolve the Case, an authorized Tier 1 Help Desk individual may contact Tier 2 Support.
More Definitions of Tier 2 Support
Tier 2 Support means the Technical Support provided by Esri or its Authorized Distributor to the Tier 1 Help Desk when the Incident cannot be resolved through Tier 1
Tier 2 Support means security engineering specialists trained to identify most DDoS attack incidents, apply mitigations, and fully manage an attack with the customer.
Tier 2 Support means support service regarding the SDK that, due to its technical nature, cannot reasonably be provided by Tier 1 Support, which service consists of the identification of whether an Issue is a problem, error, or bug contained within the Local Database or provided through API calls, and if so, timely escalation of support inquiries to Tier 3 Support.
Tier 2 Support means the next level of support after the Help Desk for Incidents assigned to Supplier by the Help Desk. If Tier 1 Support does not Resolve the Authorized User’s Incident or questions, the Incident shall be referred to Supplier for in-scope Problems or Incidents. Tier 2 Support provides a higher level of expertise that goes beyond Tier 1. Limited programming, if any, may occur at this level. Tier 2 Support may include the use of on-site technicians. Tier 2 Support hours of operation: Campus business hours *.
Tier 2 Support means the provision of diagnostics provided by Paradyne to determine the severity of the Problem, attempt to reproduce and correct the suspected Problem, or determine that the Problem cannot be reproduced.
Tier 2 Support means the Technical Support provided by Distributor to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support. G604 Page 3 of 13 September 5, 2018 '-