Phone Support definition

Phone Support means whether or not Client is entitled to support from Castor by telephone during Standard Support Hours.

Split View

AI-Powered Contracts

Draft, Review & Redline at the Speed of AI

Get StartedSchedule a Demo

Phone Support means the provision of Standard Support Services via telephone without the need for Remote Intervention and/or Local Intervention via the Helpdesk.

Phone Support means should one of our technicians need to, they will call you about your support issue. While Sourcefabric bears the cost of

Examples of Phone Support in a sentence

• Phone Support provides Cisco Technical Assistance Center (TAC) access 24 hours per day, 7 days per week to assist by telephone, or web case submission and online tools with use and troubleshooting issues.

• Software Support Service Technical Support Coverage Response Time Objective for Case Severity 1 or 2 Response Time Objective for Case Severity 3 or 4 Basic with Phone Support 24x7 via Phone & Web Response within 1 hour Response within next Business Day Basic with Online Support Web Response to all cases within next Business Day during Standard Business Hours The following definitions apply to this Section.

• Covered Services Description Technical E- mail & Phone Support Global phone support: Region Phone Contact Hours Annual Onsite Preventative Maintenance Once annually, X-Rite will perform a five-point Product inspection, onsite in conjunction with field service schedule, verify and document incoming performance, and inspect and clean the Product.

• Training sessions are scheduled at mutually convenient times during Phone Support Hours.

• Covered Services Description Technical E- mail & Phone Support Global phone support: Region Phone Contact Hours NetProfiler License (including physical standards) An annual (up to 24 measurements) license to X-Rite’s NetProfiler software (including physical standards) allowing the user to test, measure and profile the Product over the internet to maintain the accuracy and consistency of the Product.

• If RingCentral fails to resolve a Priority 1 or 2 Phone Support within the Resolution Time, Customer shall be entitled to a credit equal to two percent (2%) of the MRC for the month the SLA was missed.

• Covered Services Description Technical E- mail & Phone Support Global phone support: Region Phone Contact Hours Break Fix Protection (Labor and Parts) Unlimited repair of Errors in Products, includes the labor and parts required to repair the Product.

• Covered Services Description Technical E- mail & Phone Support Global phone support: Region Phone Contact Hours Annual Preventative Maintenance Once annually, X-Rite will perform a five-point Product inspection, verify and document incoming performance, and inspect and clean the Product.

• As a PAA, you have three options for communicating with our SAS NC HealthConnex Technical Support team: SAS Email Support: ▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ SAS Phone Support: (▇▇▇) ▇▇▇-▇▇▇▇ SAS Technical Support Form: ▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇.▇▇▇/ctx/supportform/createForm All three options are tied closely with our customer issue tracking/ticketing systems, which ensures documentation of all issues and conversations, as well as providing timely responses and feedback.

• TAC Care Plan Covered Services Description Technical E-mail & Phone Support Region Email Contact (8 Hour Response) Phone Contact (4 Hour Response) Business Hours X-Rite Accessories Accessories (such as batteries and cord lines) will be provided as needed but no more than twice annually Travel & Expenses All technician travel/expenses are included in the TAC Care Plan for the services outlined above.

More Definitions of Phone Support

Phone Support means Support that is initiated via Customer phone call, or via call- back from MSI.

Phone Support. Includes access to AZCOMP’s Platinum Phone Support team. The Platinum Support team is available by phone at ▇▇▇-▇▇▇-▇▇▇▇ or ▇▇▇-▇▇▇-▇▇▇▇ during service hours. In the event that a support technical is not immediately available, a service coordinator will document the reason for the call, determine the level of urgency (Emergency, Urgent, or Normal) and provide a support ticket number and estimated response time (which is deemed by the published response time associated to the tickets level or urgency).

Phone Support means Support that is initiated via a call-back feature on the Ivanti Support portal.

Phone Support means technical support provided through telephone, which may be accessed through the designated support phone number provided by Ayla.

Phone Support means whether or not Client is entitled to support from Castor by telephone during

Phone Support means Software Support Services for which Service Calls will be placed by telephone at the Helpdesk, during the office hours set out in a purchase order accepted by FP- development;