Product Reliability Clause Samples
The Product Reliability clause establishes the standards and expectations for the consistent performance and dependability of a product. It typically outlines the required level of reliability, such as minimum operational uptime or defect rates, and may specify testing procedures or warranty periods to ensure compliance. This clause serves to protect buyers by ensuring that products meet agreed-upon quality benchmarks, thereby reducing the risk of malfunction and associated costs.
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Product Reliability. All qualification and reliability testing shall be conducted at the Seller' site with representatives of the Buyer present at the Buyer's option. Buyer shall have full access to all reliability plans and test results data generated by Seller. These shall include, but not be limited to, MTBF predictions and associated environmental parameters, acceleration factors, component derating factors, stress test parameters, test conditions, test failures, number of unit hours, time to failure, failure modes and symptoms, root cause failure analysis, and resultant corrective actions. Summary reports of results for each phase of reliability testing shall be published and provided to the Buyer's Quality Assurance organization. Reliability Testing shall be accomplished in three phases: * Phase I shall assure that the product design is capable of achieving the inherent design reliability. * Phase II shall assure that the manufacturing process does not degrade the inherent design reliability. * Phase III shall assure that the reliability performance of the product design and the manufacturing process are maintained during volume production. It shall also serve as an ongoing process control point, with data provided to the Buyer. Buyer and Seller mutually agree to the content, format, and frequency of reporting as set forth in Section 3.4 below. Buyer reserves the right to review Seller's test plans for each phase of reliability testing, at lease one month prior to the start of that phase. If such review is conducted, Buyer's concerns shall be raised and resolved jointly with the Seller before each test phase can commence. Seller's plans will include mutually agreed-upon statistical confidence limits for each phase of testing, where applicable. The Seller shall be solely responsible to assure that the product design, third party vendor components, and manufacturing processes employed in the production of the product meet the product reliability requirements as set forth in the Product Specification (Buyer's Purchase/Engineering Specification). Seller shall further assure that any changes to the product design as a result of engineering change, vendor change, or process change do not adversely affect the reliability of the product as delivered to Buyer.
Product Reliability. Buyer will share with Seller service ------------------- history and product reliability data which is readily available to Buyer concerning the performance of Seller's products.
Product Reliability. SSI agrees to ensure that over the applicable warranty period for the Co-branded Products specified in Section 13 will meet the quality and reliability standards as defined by the Specifications and the Parameters ("RELIABILITY"). If over the Specifications' defined life of the Product, the Product(s) fail to meet the Reliability standards, then SSI shall use its reasonable commercial efforts to implement a corrective action plan and will deliver, if applicable, engineering change orders, packaging changes, test procedures, Software and Hardware changes, process changes that affect Form, Fit, Function, Reliability, Maintainability, Compatibility or Interoperability, [*] to StorageTek in order to achieve the Reliability standards. SSI will implement a corrective action plan pursuant to the response and escalation matrix set forth on SCHEDULE 2 OF EXHIBIT B (CO-BRANDED PRODUCT SERVICE AND SUPPORT AGREEMENT). Should the Products fail to meet the Reliability standards for [*], SSI's Vice President and General Manager of SSI Wichita will meet with StorageTek's Vice President of Quality in Louisville, Colorado to establish appropriate corrective actions.
Product Reliability. All parts should be designed and selected to give a minimum of 5 years service based on the machine working 18 hours per day for 320 days per year, subject to the routine maintenance schedule being carried out. The machine up time requirement shall be greater than 96% MTTR = 1 hr PRODUCT SETUP The machine shall be capable of configuring a new product in 15minutes or less. The process includes the following steps. * Screen load /unload. * Squeegee removal / replacement * Create board file * Completion of board file parameter pages. * Configure board tooling. It shall be possible to set up a pre-programmed product in 10 minutes or less. The process includes the following steps: * Select board file * Screen load /unload * Squeegee removal / replacement * Configure board tooling. MACHINE DIAGNOSTICS The machine shall have the capability to report the following * A comprehensive list of error conditions giving the machine operator a description of the condition and possible recovery messages. * Sensor Input and output status and check for correct operation * Motor status and check for correct operation SIGMALINK SigmaLink is an off-line facility is optionally available and enables the creation and storage of PCB files. These can be up- or down-loaded to the stencil printer as required.
Product Reliability. All parts should be designed and selected to give a minimum of 5 years service based on the machine working 18 hours per day for 320 days per year, subject to the routine maintenance schedule being carried out. The machine up time requirement shall be greater than 96% MTTR = 1 hr PRODUCT SETUP The machine shall be capable of configuring a new product in 15minutes or less. The process includes the following steps. * Screen load /unload. * Squeegee removal / replacement * Create board file * Completion of board file parameter pages. * Configure board tooling. It shall be possible to set up a pre-programmed product in 10 minutes or less. The process includes the following steps: * Select board file * Screen load /unload * Squeegee removal / replacement * Configure board tooling. PCB SUPPORT * The PCB to be printed will be held using edge clamps, the edge clamps will not encroach more than 3mm over two sides of the PCB. * The machine shall be supplied with manual tooling support. Both systems shall operate with the same pin design and be capable of handling 10 pins and 4 vacuum tooling supports.
Product Reliability. The Mean Time Between Failure (Herein referred to as “MTBF”) for the Products shall not be less than [CONFIDENTIAL] for the System, a failure being defined as a Malfunction of the software or hardware which totally prevents the use of the system for its fundamental clinical usage and when such malfunction cannot be recovered unless making the parts replacement / software upgrade by the authorized service engineers. Failures caused by normal wear and tear and user-induced damage will not be subject to this measurement. If the Reliability of the Products is lower than the above minimum targets, VC shall promptly submit to GEHC a written corrective action plan, which at a minimum contains an analysis of the root cause(s) and specific actions taken or planned to correct the reliability weakness, including but not limited to the development of an FMI as defined in Section 4.1.
Product Reliability. If any Product does not function at the mean time between failure rate (MTBF) set forth in Schedule D, both parties agree to review their respective failure rate data for such Product and to discuss what course of action, if any, would be appropriate to remedy such failure.
Product Reliability. Buyer will share with Seller service history and product reliability data which is readily available to Buyer concerning the performance of Seller's products.