Data Connectivity. Converge shall not be responsible for any data connectivity. In order to access and make use of the Products, the Customer must ensure:
Data Connectivity. NYCT will provide and NYCT forces will maintain, at NYCT’s cost, all hard-wired and cellular connectivity to the Kiosks and all service levels and performance requirements applicable to Agency Messaging-Only Communications Devices shall apply to the Kiosks.
Data Connectivity. Client’s Sales Tool application is accessed over the Public Internet.
Data Connectivity. Data connectivity will be through a *** via a Client provided, dedicated *** connection. Client will also provide a *** to serve as a backup. Client will provide all required *** to establish the *** connection between PeopleSupport's data center *** and Client's data center. It is Client's responsibility to ensure that the network connectivity between Client's facility and PeopleSupport's data center is adequate to support the required applications and user level. Client is responsible for *** associated with *** between the Client *** and PeopleSupport's ***. ***CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION. -------------------------------------------------------------------------------- This document contains unpublished, confidential and proprietary information of PeopleSupport, Inc. No disclosure, duplication or use of any portion of the contents of these materials, for any purpose, may be made without the prior express written consent of PeopleSupport, Inc. CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION. a VeriSign(R) company NETWORKSOLUTIONS(R) PEOPLESUPPORT -------------------------------------------------------------------------------- PeopleSupport and client will both monitor the communication link between the two data centers as well as applications supporting the client program. All email routed to and from PeopleSupport email servers shall be ***.
Data Connectivity. 6.2.1 [***] The system will be capable of [***] to and [***] with an [***]. This [***] will support [***] of [***] a [***]. Customers will be required to perform some [***] to [***] this [***]. A [***] will be created and maintained that will detail a [***] of [***] and [***].
Data Connectivity. The Service Provider will provide voice and data connectivity between the Service Provider’s delivery centres and network to the Customer. The Service Provider will be responsible for specifying the connectivity solution to enable the services to be provided as set in Schedule 2 (Service Description) and to meet the Service Levels as defined in Schedule 3 (Service Levels and Service Credits). The connectivity specification will make provision for organic growth over time, peak loads and anticipate the use of additional services over the life of the agreement, for example increased use of video services. The Service Provider will deliver the data connectivity between the Service Provider’s delivery centres and Customer Locations through the provision of a primary MPLS based connection and by secondary VPN connection as a backup. The primary and backup links will offer divergence of routing so that in the event of an outage in the primary link, traffic will be automatically directed onto the secondary link. Over this transport path, the data connectivity will be used for Service Provider staff to access the Customer Network from its delivery centres enabling access to the Customer’s Applications, Tools and data using [***] VDI unless otherwise agreed by the Customer in writing. The Service Provider will provide voice services over separate dedicated and resilient network links. These links and associated software will ensure that the quality of the calls enable the provision of the services in Schedule 2 (Service Description) and meet the Service Levels defined in Schedule 3 (Service Levels and Service Credits). The voice system will be fully integrated into the Customer current voice services so that internal callers see the Service Provider services as an internal extension number both when dialling to Service Provider staff and the Service Desk, and when receiving calls from Service Provider staff.
Data Connectivity. (1) This Agreement does not constitute any obligation of EFAG to accept any TES Message for- warded using the Data Connectivity or the Eurex GUI.
Data Connectivity. As illustrated in the Architecture Diagram, the proposed solution will require a VPN connection from both OC SSA call center locations to the CALNET2 network‐based platform. Connectivity requirements for Agents and Supervisors are as follows: UGenesys Agent Desktop / Genesys Supervisor Desktop • 32 Kbps per Supervisor x 40 supervisors = 1280 Kbps • 8 Kbps per Agent x 200 concurrent agents = 1600 Kbps EU nterprise Reporting Solution (ERS) • 500 Kbps total Total data connectivity required for this solution is estimated to be 3.380 Mbps. Additional bandwidth could be required for Workforce Management; Workforce Management bandwidth requirements will be determined during WFM Operational Discovery Workshop. It is assumed that sufficient bandwidth exists at each call center location to accommodate the connectivity requirements specified above.
