Customer Service and Support. The parties agree that customer service and support shall be allocated between the parties as follows: (i) RBX shall provide, at its sole cost and expense, all technical customer and sales service and support for the Products, including, without limitation, pre-order entry sales and technical support; and (ii) Nomaco shall provide, at its sole cost and expense, logistical service and support for sales of the Products, including, without limitation, order entry service regarding shipments and inventory availability. In addition to the foregoing, each party, at its sole cost and expense, shall assist the other party in providing such customer service and support as reasonably requested by the other party from time to time.
Customer Service and Support. DHS will:
Customer Service and Support. MNsure will:
Customer Service and Support. Servicer shall provide all support services to Cardholders and/or Bank, including: • Bank: Support desk handling of all Bank Inquiries • Bank: Card Account Maintenance • Bank: Dispute Processing • Cardholder: Support desk handling of all Cardholder Inquiries/License • Cardholder: Card Account Maintenance • Cardholder: Voice Response Unit (VRU) Services • Cardholder: Website Report
Customer Service and Support. With exception of a Demo License, when the Licensee purchased the Software license, the Licensee was enrolled for an annual (one year or twelve months) Moneytree Software Support Maintenance Agreement according to the agreed upon billing frequency. Provided the Support Maintenance Agreement has not expired or been terminated, the Licensee is entitled to the updates and technical support that the Support Maintenance Agreement offers.
Customer Service and Support. If you are experiencing difficulty with the Service and contact us during business hours, we and/or our Third Party Service Vendor (collectively, "we," for purposes of this paragraph) will use commercially reasonable efforts to assist you with resolving the problem based on the nature of the Service and scope and type of the problem, and provided that resolution of the problem is within our reasonable control and you give us such information and assistance as we may reasonably require to investigate and resolve the problem. Our ability to assist you may require that we remotely connect to your computer for a joint support session with you and that we either have view-only access to your computer or that we temporarily take control of your computer during the joint support session. Prior to beginning such session, we will request that you electronically provide us with the appropriate authorization, which you may revoke at any time during the session. Upon completion of the support session, we will not be able to re-access your computer without again being granted access by you For questions about the Service or this Agreement, or for assistance with the Service, please call Business Support at 1.866.FCB.4BIZ (0.000.000.0000) Monday through Saturday between the hours of 7 a.m. and 11 p.m. Eastern time.
Customer Service and Support. You understand and agree that our customer services are limited to the use of Baroda M CLIP wallet Services. We are not responsible for the goods and services that you purchase using Baroda M CLIP wallet MMA. The Merchants that you choose to purchase the goods and services from are responsible for all customer services related to those goods and services, including order fulfilment, order cancellation, returns, refunds and adjustments, rebates, functionality and warranty, technical support, and issues concerning experiences with a Merchant’s personnel, policies, or processes. The Network, and/or other entity issuing your Linked Card, is responsible for customer service related to your Linked Card.
Customer Service and Support. Describe the customer service that you offer and how your organization responds to any potential customer complaints. Describe in detail support services offered and how Users access such services (phone call, web chat, webinars or video call). State whether any training offered is in-person or web-based.
Customer Service and Support. 13.1 The Supplier shall provide support to the Customer within an agreed timetable, and including, but not limited to:
Customer Service and Support. 6.1 The Customer may contact Supplier in order to receive support and answers regarding problems or questions concerning the Service. Unless otherwise expressly agreed, Supplier uses reasonable efforts to answer to the Customer’s initial contact as soon as possible after receiving the Customer’s message (answers will be provided during ordinary business days and hours in Finland), however answer or solution to any issue is not guaranteed.
