Your Service. You Service plan options are as described on our website, which may be modified at the Company’s discretion from time to time. Voice Monitoring and 2-Way Voice; Voice Overage Your Device might be capable of voice monitoring or two-way voice. Voice monitoring and two-way voice minutes are measured and billed in increments of one minute, and are rounded up to the next full minute. For example, six separate calls of ten seconds each are measured and billed as six minutes. If you have selected a service plan that provides voice monitoring or two-way voice and you go over your allotted minutes of voice services, or if you utilize voice monitoring and your plan does not provide voice services, you agree to pay an additional voice charge at the then applicable rates as established by us from time to time in our discretion. The current overage rates are set forth on Schedule A to this Agreement. Your allocation of voice minutes covers domestic voice services only, and does not include international voice services. International voice minutes are billed separately, and in addition to, domestic voice minutes. Be aware that the charges for international voice usage are different from the charges for domestic voice usage, and are likely to be substantially higher. International Usage Your Device is set to operate both domestically and may also operate internationally. However, you will be charged additional fees if the Device is utilized in a country other than the United States. The rate on these fees is established by us, and is subject to change from time to time. Please confirm the applicable charges prior to operating a Device internationally, as the charges might be substantial. For example, if you have the ‘bread crumbing’ feature activated with a Device that is located in country outside the United States, you will be charged your standard rate for your Service as well as the then applicable per text charge for each sent from the Device. Depending on the amount of time the Device is outside the USA, this could be very costly.
Your Service. If the technician cannot correct your problem over the phone, the technician will confirm the following service: Service Agreements are three to five-business-day response contracts that have a PPM of 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding regularly observed holidays. The service alternative you have chosen is recorded on Schedule 1. This service does not cover any related cable, satellite, broadcast signal or devices that are attached to the TV, such as VCR, DVD, etc. This Agreement will only involve such Services as are required to restore your System’s operational capability. For purposes of this Agreement, all references to time mean the customer's local time. References to the United States include the continental United States. PPM means the principal period of maintenance or the principal hours during which Services are rendered for a service level. On-Site Exchange. Subject to the terms of this Agreement, On-Site Exchange is available for your System within the United States. The technician will need to have the full address of your System's location and know whether it is a residence or business. A service technician will be dispatched to your location to exchange your System. If you follow these procedures, a service technician will, in most cases, be dispatched to arrive at your location for On-Site Exchange within three to five business days (during your PPM); Monday through Friday, excluding regularly observed holidays. If the service technician is dispatched for On-Site Exchange after 5:00 p.m. local time, the service technician may take an additional business day to arrive at your location. The service technician will call you and set up a 4 hour service window. For example, 8am to 12pm, 1pm to 5pm. You must be available during the entire 4 hour period. Holidays: Regular holidays shall include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day, unless you are notified otherwise by QUALXSERV. An Adult Must Be Present At Residences: For On-Site Exchange provided at a residence, an adult (person of at least 18 years of age) must be present at all times during the service technician’s visit.