Customer Satisfaction Surveys. Each Party agrees to co-operate with the reasonable requirements of the other Party in relation to customer satisfaction surveys organised by or on behalf of that Party.
Customer Satisfaction Surveys. Licensor shall have the right, at its own expense, commission an independent survey company ("Survey Company") to conduct a customer satisfaction survey of Licensee's customers on a yearly basis for purposes of assessing the quality of Licensee's Primary Services, Additional Services, Additional Products or Core Products, or all of them. The methodology of the survey will be determined by the Survey Company and Licensor. An outline of current survey methodology for Primary Services, which may change from time to time, is attached as Exhibit F. The results of all surveys of Licensee's customers will be shared with Licensee to assist Licensee in improving its business and complying with Licensee's obligations under this License Agreement, including its obligations with regard to the Quality Standards described herein. The results of surveys will be used to evaluate the general level of customer satisfaction and to assist Licensor in determining whether or not Licensee is meeting the Quality Standards. Licensor will instruct the Survey Company to obtain all required survey information directly from the Licensee and not through or in conjunction with Licensor. The Survey Company will be required to execute an appropriate confidentiality agreement for the benefit of Licensee and the other licensees of the Marks, which shall provide that the Survey Company will not disclose any Confidential Information of Licensee to Licensor, the Partnership Partners or affiliates, or their employees or to any other party (except that the results of the survey for each market and other survey information which is applicable generally to all licensees of the Marks or any of them may be disclosed to Licensor and used by Licensor in connection with its business operations).
Customer Satisfaction Surveys. 6.01 During the first year of the Term and continuing in each calendar year thereafter, BC Xxxxxxx will engage a professional consulting organization, independent of BC Ferries, to conduct and complete a customer satisfaction survey with respect to Designated Ferry Routes.
Customer Satisfaction Surveys. DHS may conduct customer satisfaction surveys to ensure that services are appropriate for the clients served. The Contractor shall cooperate with all DHS initiated feedback activities and shall require its Subcontractors to do the same.
Customer Satisfaction Surveys. 10.1 Twice in every 12 months GECC will have the right to commission or carry out customer surveys in order to gauge the overall customer satisfaction level of the customer base. The aspirational target will be 80% satisfaction. GECC and GEFA shall run base line surveys in respect of all Local Agreements in the first 12 months after the Commencement Date. The costs of such surveys shall be shared equally by the Parties. A mutually agreed action plan will be implemented and shall include a target for surveys conducted in the next period on the basis of the results of the base line surveys.
Customer Satisfaction Surveys. Customer may periodically conduct "customer" satisfaction surveys of policyholders, Contracted Health Plans, and providers with whom Customer has contracted. MPOWER agrees to record all interactions with these parties and provide those records, including the callers' telephone numbers, to Customer as requested. MPOWER will provide other reasonable support to Customer's customer satisfaction survey activities as requested.
Customer Satisfaction Surveys. Supplier shall conduct customer satisfaction surveys in accordance with Schedule A-11 to this Supplement.
Customer Satisfaction Surveys. (a) Within ninety (90) calendar days after the Effective Date or as otherwise mutually agreed by the Parties, Supplier shall develop and propose for the approval of the Parties a draft customer satisfaction questionnaire (“Satisfaction Survey”) designed to measure the satisfaction of End Users and other third parties who interact with Supplier with Supplier’s provision of the Services. Following Health Net’s review of the foregoing, Supplier shall incorporate reasonable comments or suggestions of Health Net and shall finalize the Satisfaction Survey and process within sixty (60) calendar days after receiving Health Net’s comments and suggestions. The final Satisfaction Survey and process shall be subject to the approval of both Parties. Supplier shall periodically update the Satisfaction to reflect New Services or changes to existing Services; provided, however, that updates of the Satisfaction Survey and process shall be provided to Health Net for review, comment, and approval.
Customer Satisfaction Surveys. Within one-hundred eighty (180) days after the Effective Date, the Parties shall agree upon (i) the identity of a third party unaffiliated with Supplier or Chordiant that shall conduct customer satisfaction surveys of Chordiant’s customers in accordance with Exhibit 10, and (ii) the process for conducting such customer satisfaction surveys. Supplier shall oversee that third party’s completion of an initial baseline customer satisfaction survey within 180 days of the Effective Date, the content of which Supplier shall submit to Chordiant for review and approval before such survey is conducted. Chordiant may elect to include the results of any initial customer satisfaction surveys as a baseline for measurement of the performance improvements described in Exhibit 3. Additional customer satisfaction surveys will be performed each January (or other time agreed by the Parties) in accordance with Exhibit 10 by either the Supplier or by a Chordiant-approved third party, at Chordiant’s option. Supplier agrees that (i) [ * ] and (ii) Chordiant may elect to include customer satisfaction as a measured Service Level in Exhibit 3. Chordiant shall be responsible for all third party costs associated with conducting customer satisfaction surveys.
Customer Satisfaction Surveys. Enterprise and Radiant agree to jointly conduct a minimum of one survey each year beginning on the Effective Date of Radiant’s Customers based on the latest Installed Customer Base Report. Radiant and Enterprise shall have a right to reasonably approve the content of the survey, which approval will not unreasonably be withheld or delayed.
