Complaint Management Clause Samples

Complaint Management. 9.1 GSK will manage all communications with in the Territory and pass Manufacturing related customer complaints to ALLERGAN for investigation and testing. 9.4 Complaints that indicate an Adverse Drug Experience has occurred shall be communicated and resolved in accordance with the Pharmacovigilance Agreement.

Complaint Management a) Employees who feel that they have a valid reason to lodge a complaint can discuss this with their manager or another representative of the Employer in order to reach an agreement. They can be accompanied by a Union representative, if they so desire, in which case a Human Resources representative may also be present. b) The Parties must make an effort to resolve the complaint prior to filing a grievance. Unless otherwise agreed, the Parties have five (5) business days from the date the meeting is held, to find a mutually agreeable solution. c) A grievance filed to the other Party cannot be rejected by the arbitrator for the sole reason that the procedure stipulated in clause 19. 2 a) was not respected. d) Unless otherwise decided by the Parties, any agreement reached as part of the complaint management process, may not be cited as a precedent. Similarly, any discussions about resolving the complaint as stipulated in clauses 19.2 a) and b) may not be cited in a future grievance procedure. e) The grievor and the Union ▇▇▇▇▇▇▇, if applicable, are released from duty with pay for the duration of the meeting. If, at the Employer's request, the meeting is held before or after the usual workday, the grievor and Union ▇▇▇▇▇▇▇ shall be compensated at the overtime rate, if applicable.

Complaint Management. The analysis and management of the CLIENT's complaints are the responsibility of BiOSENCY. The CLIENT grants BiOSENCY the right to assist in the investigation through qualified personnel in all aspects required to eliminate potential risks to the Patients. The CLIENT shall provide, without delay and at the latest within two (2) working days from the receipt of the request, any information requested by BiOSENCY in order to allow the investigation of the claims to be carried out.

Complaint Management. 24.1 The Supplier will maintain an electronic Complaints Register for the purpose of registering any complaint about the provision of Easy Business Support Services by the Supplier. 24.2 The Complaints Register will record, at a minimum, the following details: a) complainant (name, company, contact details) b) date complaint received c) complaint channel (e.g. telephone, facsimile, email, web) d) complaint topic (e.g. software, help desk, training, personnel)

Complaint Management. The insurer shall ensure that the customer and consumer representative bodies (hereinafter collectively referred to in this point as “the customer”) may make a complaint, orally or in writing, about the conduct, activity or omission of the insurer, the agent acting on its behalf or the person acting as an additional intermediary on its behalf, in relation to a particular product, as set out below. The insurer’s “Complaints Handling Policy” is available and can be consulted at our Customer Service Office in Budapest, at our Sales Points or on the insurer’s website: ▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇ a) in person: at any of the insurer’s premises open to its customers Registered office: ▇▇▇▇▇ ▇▇ ▇, ▇–▇▇▇▇ ▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ Mailing address: Alfa Vienna Insurance Group Biztosító Zrt., Panasz és kiemelt ügykezelési csoport Pf. 22, H–9401 Sopron, Hungary Opening hours: Monday, Tuesday, Wednesday and Friday 8.00–16.00, Thursday 8.00–20.00

Complaint Management. (a) Company shall notify Bank if it becomes aware of any inquiries, investigations, proceedings or questions (whether verbal or written, formal or informal) by any state attorney general, Regulatory Authority, governmental figure (including a state or federal legislator), or of any customer complaint that is directed or referred to any state attorney general, Regulatory Authority, governmental figure (including a state or federal legislator), relating to any aspect of the Program, or any complaint that names Bank (each of the foregoing, an “Elevated Complaint”) promptly after becoming aware of such Elevated Complaint subject to any legal prohibitions on disclosure of such inquiry, investigation, proceeding, question, or complaint. Company shall provide Bank with all documentation relating to the Elevated Complaint, subject to any legal prohibitions on disclosure of such inquiry, investigation, proceeding, question, or complaint. (b) Company shall establish a complaint management program to address all complaints received by Company regarding the Program, including Elevated Complaints, which is governed by a written policy that is part of the Compliance Policies. The complaint management program and the governing policy shall be subject to the review of Bank. The complaint management program shall provide for root cause analysis of complaints as well as mitigation steps, and shall provide for Company to periodically report to Bank, in a form and on a schedule determined by Bank, summarizing customer complaints relating to any aspect of the Program that are received by Company and the steps taken by Company pursuant to the complaint management program. (c) Company shall cooperate in good faith and provide such assistance, at Bank’s request, to permit Bank to promptly resolve or address any investigation, proceeding, or complaint. (d) Company shall notify Bank of any material litigation relating to the Program, including updates as reasonably requested by Bank and, where appropriate, unless subject to attorney-client privilege. (e) Except as may be prohibited by Applicable Law or a Regulatory Authority, Bank shall promptly notify Company if Bank becomes aware of any complaint filed with any court or Regulatory Authority or any complaint or inquiry from any Regulatory Authority with respect to any Program and shall provide Company with copies of any such complaint and all other relevant documentation. Bank shall work with Company in good faith to resolve any s...

Complaint Management. 8.1 In their mutual interest, the Parties aim to process any defect notifications without delay. The processing of defect notifications shall include systematic root cause analysis by the Contractor. GROHE expects the 8D report methodology to be used with a view to permanent defect correction and prevention. The action taken shall be subjected to renewed FMEA. 8.2 The Contractor must complete the first four steps of the 8D report and report these to GROHE within five working days, presenting a full, conclusive 8D report on every complaint within ten working days. GROHE shall be entitled to demand earlier submission if circumstances so require in any individual instance. If the Contractor does not submit within 28 days, the technical ▇▇▇▇▇▇ to GROHE the complaint is accepted and valid as fault caused by the Contractor. 8.3 In the event of any defect, GROHE shall be entitled, without restriction, to the statutory warranty rights and the contractual rights under guarantee in accordance with section

Complaint Management. All representations / complaints will be submitted direct to the Contractor using their online portal. All complaints must be handled professionally and efficiently, ensuring effective resolutions are formed in full compliance with pre-agreed timescales and legislative requirements. The Contractor will operate in full compliance with the Council’s Complaints Procedure (Appendix 5), with all correspondence, case details and supporting evidence securely recorded and stored in the back-office case management system for the Council’s perusal if required. The Contractor will operate a formal complaints procedure as follows: 1. The offender writes in/emails their representation/complaint. 2. The representation letter/email is read by a nominated member of the Contractor’s operational support team. 3. Body Worn Camera footage is reviewed, and the EO questioned if needed. 4. Any queries are discussed with the site Team Leader. 5. The Council will be provided with all the associated evidence/correspondence prior to a response being issued. 6. Letters are then sent out either by post/email (dependent on how we received the representation/complaint). 7. Representations/replies from the nominated member of the operational support team are saved onto the back-office system under the alleged offender FPN number. 8. Representations/complaints that have concerns about the EO’s conduct are emailed to the Contractor’s senior management team at least weekly. 9. A Stage 2 complaint would be heard by the Council.

Complaint Management. Any clarification requests or complaints must be put in writing and sent directly to the Insurance Company or through the Intermediary assisting the Insurance Company. Furthermore, the Insurance Company has an organic unit which is responsible for complaint management and to which you may address any questions related to this Contract. In case of a dispute with the Insurance Company, the Policyholder and/or the Insured/Insured Person may also file a complaint through the respective website at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇, in the complaints book, resort to the Customers’ Ombudsman under the terms set forth in the regulations, as well as request the intervention of the Autoridade de Supervisão de Seguros e Fundos de Pensões (▇▇▇.▇▇▇.▇▇▇.▇▇), notwithstanding the possibility of resorting to arbitration or to courts, according to the legal provisions in force. Mod. CG | VTCC3 Generali Seguros, S.A. Headquarters Av. da Liberdade, 242 E ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇ Pág. 5/5 outubro 2020 Share capital 182 000 000 € (paid 84 000 000 €) 1250-149 Lisboa W ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇ VTCC3 If underwritten by the Policyholder and expressly provided for in the Schedule of the Policy, the following Special Conditions shall apply to this insurance Contract.