Complaint Management. The Operator must establish a system for tracking complaints from customers, the public and the Councils. All complainants must be provided a case number when registering a complaint.
Complaint Management a) Employees who feel that they have a valid reason to lodge a complaint can discuss this with their manager or another representative of the Employer in order to reach an agreement. They can be accompanied by a Union representative, if they so desire, in which case a Human Resources representative may also be present.
Complaint Management. 8.1 In their mutual interest, the Parties aim to process any defect notifications without delay. The processing of defect notifications shall include systematic root cause analysis by the Contractor. GROHE expects the 8D report methodology to be used with a view to permanent defect correction and prevention. The action taken shall be subjected to renewed FMEA.
Complaint Management. 9.1 GSK will manage all communications with in the Territory and pass Manufacturing related customer complaints to ALLERGAN for investigation and testing.
Complaint Management. Any clarification requests or complaints must be put in writing and sent directly to the Insurance Company or through the Intermediary assisting the Insurance Company. Furthermore, the Insurance Company has an organic unit which is responsible for complaint management and to which you may address any questions related to this Contract. In case of a dispute with the Insurance Company, the Policyholder and/or the Insured/Insured Person may also file a complaint through the respective website at xxx.xxxxxxxxxxxxx.xx, in the complaints book, resort to the Customers’ Ombudsman under the terms set forth in the regulations, as well as request the intervention of the Autoridade de Supervisão de Seguros e Fundos de Pensões (xxx.xxx.xxx.xx), notwithstanding the possibility of resorting to arbitration or to courts, according to the legal provisions in force. For further information about the complaint management process in force with the Insurance Company, namely where to file your complaints, minimum content, response time and identification of the appointed Customers’ Ombudsman, the Policyholder and/or the Insured/Insured Person must consult the “Policy of Costumer Treatment”, available at the website at xxx.xxxxxxxxxxxxx.xx.
Complaint Management. The insurer shall ensure that the customer and consumer representative bodies (hereinafter collectively referred to in this point as “the customer”) may make a complaint, orally or in writing, about the conduct, activity or omission of the insurer, the agent acting on its behalf or the person acting as an additional intermediary on its behalf, in relation to a particular product, as set out below. The insurer’s “Complaints Handling Policy” is available and can be consulted at our Customer Service Office in Budapest, at our Sales Points or on the insurer’s website: xxx.xxxx.xx/xxxxxxxxxx/xxxxxxxxxxxxxxxx.xxxx Options to report complaints Complaints can be made verbally in person or by telephone:
Complaint Management. 24.1 The Supplier will maintain an electronic Complaints Register for the purpose of registering any complaint about the provision of Easy Business Support Services by the Supplier.
Complaint Management. CPS shall maintain a record of any complaints it receives with respect to compliance in the Customer Complaints Log within the CACS System. See the Complaint Management Program Policy and Procedure for more details.
Complaint Management. The PFRA will respond to and seek to resolve all complaints received, and issue penalties where this agreement or any PFRA rules have been breached. The Council will provide real- time notification of any complaints it wishes to resolve immediately, and provide sufficient detail for any retrospective complaints to be investigated. Where the collection agencies or the charities themselves receive complaints it is expected that they will provide information to the PFRA including information about the identity of any individual collector who is subject of a complaint and of the action taken (if any).
Complaint Management. Any clarification requests or complaints must be put in writing and sent directly to the Insurance Company or through the Intermediary assisting the Insurance Company. Furthermore, the Insurance Company has an organic unit which is responsible for complaint management and to which you may address any questions related to this Contract. In case of a dispute with the Insurance Company, the Policyholder and/or the Insured/Insured Person may also file a complaint through the respective website at xxx.xxxxxxxxxxxxx.xx, in the complaints book, resort to the Customers’ Ombudsman under the terms set forth in the regulations, as well as request the intervention of the Autoridade de Supervisão de Seguros e Fundos de Pensões (xxx.xxx.xxx.xx), notwithstanding the possibility of resorting to arbitration or to courts, according to the legal provisions in force. For further information about the complaint management process in force with the Insurance Company, namely where to file your complaints, minimum content, response time and identification of the appointed Customers’ Ombudsman, the Policyholder and/or the Insured/Insured Person must consult the “Policy of Costumer Treatment”, available at the website at xxx.xxxxxxxxxxxxx.xx. Mod. CG | VTCC3 Generali Seguros, S.A. Headquarters Av. da Liberdade, 242 E xxxxxxxx@xxxxxxxxxxxxx.xx Pág. 5/5 outubro 2020 Share capital 182 000 000 € (paid 84 000 000 €) 1250-149 Lisboa W xxxxxxxxxxxxx.xx VTCC3 If underwritten by the Policyholder and expressly provided for in the Schedule of the Policy, the following Special Conditions shall apply to this insurance Contract. ADDITIONAL COVER
