CUSTOMER SERVICE OFFICE. The Licensee shall maintain and operate a full service customer service office in the City of North Xxxxx for general purposes, including accepting payments, receiving and resolving customer complaints, including, without limitation, those regarding service, equipment malfunctions or billing and collection disputes. The customer service office shall be open for both telephone and walk-in customer service business for a minimum of eight (8) hours each day Monday through Friday, except that for a minimum of one day per week, the office shall be open a minimum of two (2) additional evening hours, and on Saturdays it shall be open for a minimum of three (3) hours, unless the Issuing Authority (the Mayor) of the City of North Xxxxx and the Licensee mutually agree to a different weekly schedule, including alternative hours.
CUSTOMER SERVICE OFFICE. For the term of this Renewal Licensee, the Licensee shall continue to maintain, operate and staff, with a minimum of one (1) full time equivalent staff person, a full-time customer service office within the Town of Amherst open for walk-in business Monday through Friday, during Normal Business Hours, for the purpose of, among other things, receiving monthly xxxx collections, installation and change of service and service call requests, exchanging/replacing customer equipment, receiving all customer inquiries and Complaints, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions; and answering general inquiries.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall continue to maintain, operate and staff its full-time customer service office in the Town of Wellesley, for the purpose of, among other things (i) receiving customer payments; (ii) receiving returned or exchanged equipment; and (iii) answering inquiries and resolving complaints.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall continue to maintain, operate and staff a customer service office for the purpose of receiving customer inquiries and complaints, made in person or by telephone, including without limitation, those regarding billing, service, installation, equipment malfunctions and answering general inquiries.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall maintain, operate and staff a full-time Customer Service office within the Town of Westford, for the purpose of receiving customer inquiries and complaints, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries. Said Customer Service office shall be open for walk-in business during normal business hours, as defined by the FCC‟s Customer Service Obligations, which shall include one (1) evening a week (5:00-8:00 PM) and/or Saturday morning (9:00 AM-12:00 Noon).
CUSTOMER SERVICE OFFICE. Contractor shall provide customer service functions relating to its services under this Agreement, including informing Customers of potential changes to service levels, receiving and resolving Customer complaints, dispatching Residential Carts and Commercial containers, special collections, and maintaining a customer service phone number during the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday, excepting New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas. Should Contractor be responsible for customer billing pursuant to Section 6.3, Contractor is to also provide customer service functions relating to billing and service rates. All customer service functions shall be provided as part of Contractor’s overhead costs, which are to be included in service rates.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall continue to maintain, operate and staff its full-time customer service office within the Town of Greenfield, for the purpose of receiving customer payments and inquiries and Complaints and equipment return/exchange, made in person, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries. The Licensee may suggest alternatives to the Issuing Authority to the full-time customer service office; provided, however, that any decision to change this Section 13.1(a) is exclusively that of the Issuing Authority, made in writing; and provided, further, that any change to this Section 13.1(a) shall only be effective upon the parties amending this Section 13.1(a) in writing.
CUSTOMER SERVICE OFFICE. (a) For the entire term of this Renewal License, the Licensee shall maintain, operate and staff a full-time customer service office within the City of Malden, for the purpose of receiving customer inquiries and complaints, made in person or by telephone, including without limitation, those regarding billing, Service, installation, equipment malfunctions and answering general inquiries. Said customer service office shall be open for walk-in business Monday through Friday, excluding holidays, during normal business hours, including evenings.
CUSTOMER SERVICE OFFICE. The Franchisee shall maintain a customer service office in the Seacoast for the transaction of in-person business (i.e. payments, questions, reports, orders, customer service, equipment pick up and return) with Subscribers. The office shall be open during Normal Business Hours. In the event that the Franchisee closes its existing Portsmouth office, the Franchisee shall use its best efforts to enter into a contract with a retail establishment in the City of Portsmouth to serve as a payment center and equipment drop-off location.
CUSTOMER SERVICE OFFICE. 1) The Service Provider’s customer service office is located at 00000 Xxx Xxxx, Houston, Texas 77032.
