Resolution of Errors Sample Clauses

Resolution of Errors. Trustwave shall use commercially reasonable efforts to provide a Resolution to the Supported Program.
Sample 1Sample 2Sample 3See All (4)
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Resolution of Errors. After you notify Visibility of an Error, Visibility will initially respond to you within the time periods specified below: (1) (4)
Sample 1
Resolution of Errors. Based on the information provided by a Designated Support Contact and GMI's independent verification of the Error, GMI will classify all reported and verified Errors in accordance with the severity level resolution table below. Unless otherwise specified by the Designated Support Contact or GMI's support engineer, Errors initially will be classified as Severity 3. GMI will use commercially reasonable efforts to acknowledge the report of a Severity 1 Error within [**], of a Severity 2 Error within [**], and a Severity 3 or Severity 4 Error within [**]. GMI will use commercially reasonable efforts to provide a correction of the Licensed Software or Documentation to resolve the Error ("Resolution") in accordance with the response times assigned to each severity level in the table below. Resolution may include: (a) a determination that the Error is not reproducible; (b) a determination that the Error is an enhancement request; (c) guidance on the installation, function and operation of the licensed Software; (d) the creation of a workaround for an Error in the licensed Software; or (e) the creation of modifications to the licensed Software that enable the temporary or permanent correction of an Error in the Software. GMI will have no liability to GE if, despite its commercially reasonable efforts, GMI is unable for any reason to provide a Resolution within the targeted response time or at all. Both after hours support and complex trouble-shooting (where a defect has been isolated to software or hardware not supplied by GMI) are available at GMI's standard hourly rates. [**] CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. -23- --------------------------------------------------------------------------------------------- SEVERITY LEVEL DESCRIPTION TARGETED RESOLUTION TIME* --------------------------------------------------------------------------------------------- Severity 1 An Error that causes complete Within [**] after acknowledging loss of service on a production receipt of the Error report. system. Work on the system cannot reasonably continue, is mission critical to the business and the situation is an emergency. --------------------------------------------------------------------------------------------- Severity 2 An Error, other than a Severity 1 Within [**] after acknowledging Error, that causes a significant receipt of the Error ...
Sample 1
Resolution of Errors. GMI will use [**] efforts to acknowledge IVB's report of an Error within [**], and to initially respond to the report within [**] with a course of action to verify and resolve the reported Error. GMI will prioritize reported Errors in consultation with IVB, and will use commercially reasonable efforts to provide a prompt resolution to each reported Error. Resolution may include: (a) a determination that the Error is not reproducible; (b) a determination that the Error is an enhancement request; (c) guidance on the installation, function and operation of the Enterprise Platform; (d) the creation of a workaround for an Error in the Enterprise Platform; or (e) the creation of modifications to the Enterprise Platform that enable the temporary or permanent correction of an Error in the Enterprise Platform. GMI will provide IVB reasonable access to its Error tracking database so that IVB may determine the status of GMI's progress with respect to Errors reported by IVB.
Sample 1
Resolution of Errors. Once NEWNET reasonably determines that a Critical, Serious or Minor Error exists in the Software, during Normal Business Hours, it will use reasonable commercial efforts to provide Customer with a Resolution as follows:
Sample 1
Resolution of Errors. Errors recognized by the Receiving Depository Financial Institution and identified as such to the Bank will be referred to the Customer for resolution. The Bank will utilize its best efforts to assist the Customer in the correction of any errors.
Sample 1
Resolution of Errors. Chordiant will endeavor to provide an initial response acknowledging Errors reported by Customer in accordance with the priority levels and response times set out in Schedule A. Chordiant will acknowledge each Customer report of a case by written acknowledgment setting forth a Case Problem Number for use by Customer and Chordiant in all correspondence relating to such case. Thereafter, Chordiant shall use commercially reasonable efforts to provide a Resolution.
Sample 1
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Related to Resolution of Errors

  • Problem Resolution The parties will endeavour to resolve any problems identified with the operation of this Agreement as they arise.

  • Resolution If the Employer provides the requested remedy or a mutually agreed-upon alternative, the grievance will be considered resolved and may not be moved to the next step.

  • Resolution of Dispute Any dispute regarding this Agreement (including without limitation its validity, interpretation, performance, enforcement, termination and damages) shall be determined in accordance with the laws of the State of California, the United States of America. Any action under this paragraph shall not preclude any party hereto from seeking injunctive or other legal relief to which each party may be entitled.

  • Resolution of Differences Differences between the Employer and the Union as to the interpretation or application of the provisions of the Trust Agreement relating to employee benefits shall not be subject to the grievance or arbitration procedure established in any collective bargaining agreement. All such differences shall be resolved in the manner specified in the Trust Agreement.

  • Resolution Procedure a. Step 1

  • Governing Law; Resolution of Disputes This Agreement and the rights and obligations hereunder shall be governed by and construed in accordance with the laws of the State of Wisconsin. Any dispute arising out of this Agreement shall, at the Executive’s election, be determined by arbitration under the rules of the American Arbitration Association then in effect (in which case both parties shall be bound by the arbitration award) or by litigation. Whether the dispute is to be settled by arbitration or litigation, the venue for the arbitration or litigation shall be Milwaukee, Wisconsin or, at the Executive’s election, if the Executive is not then residing or working in the Milwaukee, Wisconsin metropolitan area, in the judicial district encompassing the city in which the Executive resides; provided, that, if the Executive is not then residing in the United States, the election of the Executive with respect to such venue shall be either Milwaukee, Wisconsin or in the judicial district encompassing that city in the United States among the thirty cities having the largest population (as determined by the most recent United States Census data available at the Termination Date) which is closest to the Executive’s residence. The parties consent to personal jurisdiction in each trial court in the selected venue having subject matter jurisdiction notwithstanding their residence or situs, and each party irrevocably consents to service of process in the manner provided hereunder for the giving of notices.

  • Grievance Resolution If a grievance is resolved at Step 2 or 3 in the procedure as provided herein, the grievant concerned shall indicate acceptance of the resolution by affixing his/her signature in the appropriate space indicated. If the employee has been represented by the Union at the Step of the procedure at which a resolution is reached, the Union representative shall also sign the appropriate document acknowledging that the employee has accepted the resolution. Decisions on grievances where an employee represents him/herself shall not be considered precedent setting or binding with regard to any future grievances filed with respect to the same or similar matters.

  • Recognition of the U.S. Special Resolution Regimes (a) In the event that any Underwriter that is a Covered Entity becomes subject to a proceeding under a U.S. Special Resolution Regime, the transfer from such Underwriter of this Agreement, and any interest and obligation in or under this Agreement, will be effective to the same extent as the transfer would be effective under the U.S. Special Resolution Regime if this Agreement, and any such interest and obligation, were governed by the laws of the United States or a state of the United States.

  • Resolution of Disputes Any dispute or disagreement which may arise under, or as a result of, or in any way related to, the interpretation, construction or application of this Agreement shall be determined by the Committee. Any determination made hereunder shall be final, binding and conclusive on the Grantee and the Company for all purposes.

  • Resolution of Claims The Company acknowledges that a settlement or other disposition short of final judgment may be successful on the merits or otherwise for purposes of Section 8(a)(i) if it permits a party to avoid expense, delay, distraction, disruption and uncertainty. In the event that any Claim relating to an Indemnifiable Event to which Indemnitee is a party is resolved in any manner other than by adverse judgment against Indemnitee (including, without limitation, settlement of such action, claim or proceeding with our without payment of money or other consideration) it shall be presumed that Indemnitee has been successful on the merits or otherwise for purposes of Section 8(a)(i). The Company shall have the burden of proof to overcome this presumption.

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