SMS Management Clause Samples

SMS Management. The SMS are managing critical systems as part of a 24x7x365 operations and the business need is for the SMS to be always available to support that mission. The Contractor shall ensure that all SMS for which they are responsible are run in conformance to the defined parameters within their ATO. Where a login is required, the SMS should integrate with the DOD provided token-based authentication, including role-based assignment of access. The Contractor shall document performance characteristics for the SMS in the SMM, and maintain the SMS to operate within those performance characteristics. The Contractor shall be responsible to manage the SMS such that:  Compliance with Government rules and policies, including Government ownership of all data, metadata, business rules and documentation in the SMS  Provide, make available, and maintain the SMS to meet the objectives for the Integrated Environment for Government, Customers, Service Providers, and designated other vendors  Provide data models and data dictionaries for all SMS to Government with the ability to extract, transform, and load the information into other data management tools (e.g., a data warehouse)  Designate performance standards, processes, policies, and other SOPs for the SMS in the SMM  Maintain the SMS to meet performance standards, processes, and policies requirements, to maximize efficiency, and to minimize outages, as necessary  Provide for monitoring and event management of the SMS and dependent systems to ensure the availability of the SMS to manage the environment  Provide access to the SMS to Integrated Service Provider(s), Government, Customers, and authorized other vendors  Provide for granting additional access in support of other designated third parties (e.g., auditing organizations) upon the request and as directed by Government.  Integrate the SMS with Service Management Systems of Service Provider(s), Government, Customers, Customer business units and designated other vendors, such that there is: o Full integration between SMS of other entities that exist in the environment as of the start of services, and as otherwise specified in Contractor Transition-In plan o Plan and execute a Transition-In Plan to transfer legacy SMS data to new systems as specified by Government, ensuring that appropriate historical data is retained o Full integration of the supporting databases of the SMS (e.g., CMDB) with the databases of Service Providers, and designated other vendors, as dire...