RCC Staffing and Management Model Sample Clauses

RCC Staffing and Management Model. The Contractor shall dedicate fully trained and qualified, full-time staff to perform RCC call center and task-based services. The State will direct day-to-day operations of all work referenced in this section, unless otherwise noted. The State has set a minimum staffing requirement and maximum staffing requirement for the number of Eligibility Specialists dedicated to the RCCs. The Contractor shall staff RCCs in accordance with the thresholds. For more information, please see Section 4.1. D. The Contractor must provide an adequate staffing plan to meet the requirements of this Scope of Work and State and Federal requirements. The plan must also address the following elements of staffing and management: · Describe the overall management and supervisory structure including lines of reporting, and clearly identify individuals responsible for management of staff (including any subcontractors) at, regional and statewide levels · Describe how vacancies will be addressed as well as steps the Contractor will take to ensure a low staff turnover rate · Describe the hiring policy and confirm that staff will be brought on as employees of the Contractor (or applicable subcontractors) or as “contract-to-hire”; in the latter case the individual must be converted from contractor to employee within 180 calendar days of their start date, to remain on staff. This information must be reported to the State on a monthly basis. · Confirm the Contractor’s understanding that the hourly rates are inclusive of vacation, sick days, holiday and/or personal time for workers. The Contractor must further confirm their understanding that the State shall only be billed the hourly rate for actual time worked. The Contractor must work with subcontractors to mitigate turnover rates, fill vacancies in a timely manner as determined by the State, and staff the project in such a way that the eligibility operation is not disrupted in any way. The Contractor shall be responsible for filling vacancies and facilitating their staff’s movement between RCC task work and RCC Phone queues as directed by the State. The Contractor shall also help facilitate the movement of Eligibility Specialists to State employment. These responsibilities apply to both the prime Contractor’s staff and their subcontractors’ staff. The Contractor’s staff shall work 40 hours per standard work week (i.e., excluding State holidays), from 8:00 AM - 4:30 PM with a thirty (30)-minute lunch break. The Contractor shall invoice the ...
Sample 1
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Related to RCC Staffing and Management Model

  • Service Management Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Program Monitoring and Evaluation (c) The Recipient shall prepare, or cause to be prepared, and furnish to the Association not later than six months after the Closing Date, a report of such scope and in such detail as the Association shall reasonably request, on the execution of the Program, the performance by the Recipient and the Association of their respective obligations under the Legal Agreements and the accomplishment of the purposes of the Financing.”

  • FRAMEWORK AGREEMENT MANAGEMENT The Parties shall manage this Framework Agreement in accordance with Schedule 14 (Framework Management).

  • Local Health Integration Networks and Restructuring In the event of a health service integration with another service provider the Employer and the Union agree to meet.

  • Workload Management 11.1 The parties to this Agreement acknowledge that employees and management have a responsibility to maintain a balanced workload and recognise the adverse affects that excessive workloads may have on employee/s and the quality of resident/client care.

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

  • Network Maintenance and Management 36.1 The Parties will work cooperatively to implement this Agreement. The Parties will exchange appropriate information (for example, maintenance contact numbers, network information, information required to comply with law enforcement and other security agencies of the Government, escalation processes, etc.) to achieve this desired result.

  • Skidding and Yarding Methods of skid- ding or yarding specified for particular areas, if any, are indicated on Sale Area Map. Outside Clearcutting Units and construction clearings, insofar as ground conditions permit, products shall not be skidded against reserve trees or groups of reproduction and tractors shall be equipped with a winch to facilitate skidding. B6.421 Rigging. Insofar as practicable, needed rigging shall be slung on stumps or trees desig- nated for cutting.

  • Construction Management Plan Contractor shall prepare and furnish to the Owner a thorough and complete plan for the management of the Project from issuance of the Proceed Order through the issuance of the Design Professional's Certificate of Material Completion. Such plan shall include, without limitation, an estimate of the manpower requirements for each trade and the anticipated availability of such manpower, a schedule prepared using the critical path method that will amplify and support the schedule required in Article 2.1.5 below, and the Submittal Schedule as required in Article 2.2.3. The Contractor shall include in his plan the names and resumés of the Project Superintendent, Project Manager and the person in charge of Safety.

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