Key Performance Indicators. 10.1 The Supplier shall at all times during the Framework Period comply with the Key Performance Indicators and achieve the KPI Targets set out in Part B of Framework Schedule 2 (Goods and/or Services and Key Performance Indicators).
Key Performance Indicators. 3.1 The KPIs applicable to this Framework Agreement are set out in Framework Schedule 2 (Goods and/or Services and Key Performance Indicators).
Key Performance Indicators. (a) The Custodian and the Funds may from time to time agree to document the manner in which they expect to deliver and receive the services contemplated by this Agreement. The parties agree that any such key performance indicators (hereinafter referred to as “KPIs” or, individually as a “KPI”) shall be agreed upon in writing by the parties and shall be reflected in one or more schedules to this Agreement. The Custodian and the Funds acknowledge that any failure to perform in accordance with KPIs shall not in and of itself be considered a breach of contract that gives rise to contractual or other remedies provided that such failure may be a breach giving rise to contractual or other remedies if it is persistent and not remedied after consultation. Nothing in this Section 11 shall modify any party’s applicable standard of care under this Agreement; nor shall any meeting or discussion among the parties regarding KPIs be construed to prevent a party from pursuing any remedy otherwise available to it pursuant to this Agreement.
Key Performance Indicators. (a) If requested by the Access Holder, ARTC will report actual performance against each of the Key Performance Indicators, within a reasonable period following the completion of the reporting period specified in Schedule 4, as determined by ARTC having regard to the specific characteristics of each indicator.
Key Performance Indicators. The Authority shall measure the performance of the Contractor with reference to the Key Performance Indicators detailed at paragraph 8 below and shall be entitled to claim a Payment Rebate in the event that the Contractor fails to meet the KPI Targets. For purposes of this Condition:
Key Performance Indicators. The KPIs applicable to this Framework Agreement are set out in Framework Schedule 2 (Services and Key Performance Indicators). The Supplier shall establish processes to monitor its performance against the agreed KPIs. The Supplier shall at all times ensure compliance with the standards set by the KPIs. CCS shall review progress against these KPIs to evaluate the effectiveness and efficiency of which the Supplier performs its obligations to fulfil this Framework Agreement. The Supplier’s achievement of KPIs shall be reviewed during the Supplier Review Meetings, in accordance with paragraph 2.2 above, and the review and ongoing monitoring of KPIs will form a key part of the framework management process as outlined in this Framework Schedule 8. CCS reserves the right to adjust, introduce new, or remove KPIs throughout the Framework Period, however any significant changes to KPIs shall be agreed between CCS and the Supplier. CCS reserves the right to use and publish the performance of the Supplier against the KPIs without restriction.
Key Performance Indicators. Without prejudice to the obligations specified in this Agreement, the Concessionaire shall operate the Bus Terminal such that it achieves or exceeds the performance indicators specified in this Article 21 (the "Key Performance Indicators") and set forth in Operation and Maintenance under Schedule-K of this Agreement. However, the provisions of Article 21 shall not apply to the additional work(s) in Bus Terminal created under the provisions of Clause 16.1 and shall apply to the additional work(s) in Bus Terminal created under the provisions of Clause 16.3.2.
Key Performance Indicators. The following KPIs will be initially applied by the Authority from the Commencement Date of the Framework Agreement. Performance Criteria Key Indicator Performance Measure Complaints Resolution Resolution of Customer 100% of complaints to be responded to within 2 working days of receipt of the complaint. 98% of complaints to be resolved or have an agreed action plan in place within 10 working days. Return of MI Accuracy/ Timeliness The Supplier shall ensure that no less than 11 separate monthly returns are made correct and on time (by 7th of each month) in each calendar year Update of information to Government procurement Service (e.g. contact details, Government catalogue) Number of occurrences of inaccurate information annually. No more than one discrepancy identified in any 1 calendar year
Key Performance Indicators. The Key Performance Indicators (KPIs) applicable to this Framework Agreement are set out in Framework Schedule 1 (Services and Key Performance Indicators). The Supplier shall establish processes to monitor its performance against the agreed KPIs in order to report progress to the Authority and/or Contracting Bodies in accordance with paragraph 3.5 below. The Supplier shall at all times ensure compliance with the standards set by the KPIs. The Authority shall review progress against these KPIs to evaluate the effectiveness and efficiency of which the Supplier performs its obligations to fulfil the Framework Agreement. The Supplier’s achievement of KPIs shall be reviewed during the Supplier Review Meetings, in accordance with paragraph 2.2 above, and the review and ongoing monitoring of KPIs will form a key part of the framework management process as outlined in this Framework Schedule 9. The Supplier shall provide a Monthly report on its performance against each of the KPIs listed in Framework Schedule 1 (Service Requirements and Key Performance Indicators). The Authority reserves the right to adjust, introduce new, or remove KPIs throughout the Contract Period, however any significant changes to KPIs shall be agreed between the Authority and the Supplier. The Authority reserves the right to use and publish the KPI data (the information relevant to the performance by the Supplier against each KPI in the Monthly report referred to in paragraph 3.5) without restriction.
Key Performance Indicators. Without prejudice to the obligations specified in this Agreement, the Concessionaire shall operate the District Hospital such that it achieves or exceeds the performance indicators specified in this Article 25 and Schedule Q (the “Key Performance Indicators”).
