Customer Experience. A report on the customer experience delivered by the Franchisee, including: (a) evidence of train cleaning schedules; (b) details of complaints received relating to quality of service including cleanliness and upkeep of the trains, staff presence/helpfulness, accessibility and information provision; and (c) details of staff presence, including evidence of staffing rosters having been adhered to as far as possible.
Appears in 2 contracts
Sources: Supplemental Agreement to the Franchise Agreement, Supplemental Agreement to the Franchise Agreement
Customer Experience. A report on the customer experience delivered by the Franchisee, including:
(a) evidence of train and Station cleaning schedules;
(b) details of complaints received relating to quality of service including cleanliness and upkeep of Stations and the trains, staff presence/helpfulness, accessibility and information provision; and
(c) details of staff presence, including evidence of staffing rosters having been adhered to as far as possible.
Appears in 2 contracts
Sources: Supplemental Agreement to the Franchise Agreement, Supplemental Agreement to the Franchise Agreement