Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.
Tier 1 Support means the Technical Support provided via the Oakland County Service Center to Public Body to resolve reported incidents involving Public Body’s access to or use of County’s AGO portal.
Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Licensee in attempted resolution of reported Incidents.
Examples of Tier 1 Support in a sentence
County’s Information Technology (I.T.) Department will pass through updates and provide Tier 1 Support to Public Body for applicable AGO use.
County shall pass through updates and provide Tier 1 Support to CVT during the term of the EA for applicable ArcGIS Online use.
More Definitions of Tier 1 Support
Tier 1 Support means the services provided by Paradyne in response to a Customer's initial notification of a suspected Problem.
Tier 1 Support means configuration questions and general setup enquires on the Products but excludes any support with respect to Open Source Software.
Tier 1 Support means initial end‐user support organization at Participating Municipality’s location.
Tier 1 Support means support to identify, validate, and, if applicable, classify Errors on the Supported Hadoop Software.
Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Customer in the attempted resolution of reported Cases.
Tier 1 Support means the identification, diagnosis and correction of Issues raised by End Users or Channel Partners through the provision of the following support services by help desk technicians sufficiently qualified and experienced to identify and resolve such Issues: (i) telephone/e-mail/chat assistance; (ii) remote services; and (iii) access to technical information on Partner’s website for proper use of the Integrated Products.