Tier 1 Support definition
Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.
Tier 1 Support means the Technical Support provided via the Oakland County Service Center to Public Body to resolve reported incidents involving Public Body’s access to or use of County’s AGO portal.
Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Licensee in attempted resolution of reported Incidents.
Examples of Tier 1 Support in a sentence
Licensee will provide Tier 1 Support through the Tier 1 Help Desk to all Licensee's authorized users.
At a minimum, Tier 1 Support will include those activities that assist the user in resolving how-to and operational questions as well as questions on installation and troubleshooting procedures.
More Definitions of Tier 1 Support
Tier 1 Support means the identification, diagnosis and correction of Issues raised by End Users or Channel Partners through the provision of the following support services by help desk technicians sufficiently qualified and experienced to identify and resolve such Issues: (i) telephone/e-mail/chat assistance; (ii) remote services; and (iii) access to technical information on Partner’s website for proper use of Integrated Product.
Tier 1 Support means the services provided by Paradyne in response to a Customer's initial notification of a suspected Problem.
Tier 1 Support means the customer support provided to an End User by DISH (or an Affiliate of DISH) or by a third party on behalf of DISH (or an Affiliate of DISH). This staff shall engage directly with the End User to handle servicing issues and questions relative to DISH products and services.
Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Customer in the attempted resolution of reported Cases.
Tier 1 Support means the provision of customer service and technical support to end users. The Metavante customer care agents provide assistance with the following, but not limited to payment verification, payee set up, opening service requests for payment research, user education on how to use the Metavante products, technical support with using and accessing the products, and technical support for some browser issues.
Tier 1 Support means initial end‐user support organization at Participating Municipality’s location.
Tier 1 Support means first line user support on non-technical issues;