Helpdesk Support definition

Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

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Helpdesk Support means the performance of the following tasks:

Helpdesk Support means the 16x6 basis support centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

Examples of Helpdesk Support in a sentence

• The Contractors may obtain the necessary information on the process of enrolment and empanelment either from Helpdesk Support Team or may visit the information published under the link Enrol under the section E-Tendering Toolkit for Bidders on the Home Page of the Electronic Tendering System.

• For Customer Care, the Customer may upgrade its level of Helpdesk Support Service during a Subscription Period, but the Customer may not scale down to a lower service level.

• The Contractors may obtain the necessary information on the process of enrolment and empanelment either from Helpdesk Support Team or may visit the information published under the link Enrol under the section E- Tendering Toolkit for Bidders on the Home Page of the Electronic Tendering System.

• For Licensee Helpdesk Support Requests submitted in accordance with the process defined herein.

• Description Year 1 3/1/2025 - 3/31/2026 Year 2 4/1/2026 - 3/31/2027 EASE Software Warranty $44,873.20 $43,906.71 LDCS Software Warranty $11,966.19 $11,708.46 EASE-FX Software Warranty $11,966.19 $11,966.19 24X7 Remote Helpdesk Support $76,284.45 $74,641.41 Company plans to cease support for the Solution on or about April 1, 2027 (the “End of Support Date”).

More Definitions of Helpdesk Support

Helpdesk Support means the toll free call centre services provided by the selected Bidder.

Helpdesk Support means the 24x7 center which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

Helpdesk Support means the 16x7 which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

Helpdesk Support means the 24x7 on premise support centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

Helpdesk Support means the 9x6 basis support center which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract. Helpdesk support is to be provided from 9:30 AM to 6:30 PM

Helpdesk Support means the 8x6 basis. Support which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract during the business hours. Any call logged after 17:00 hrs or in a public holiday, the same will be calculated from the next business hours for SLA calculations. The Selected bidder to plan accordingly in the helpdesk service application and include the state Gazette holiday of the client accordingly for each calendar year.

Helpdesk Support means the support center which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract. Helpdesk support is to be provided as per service window defined in this RFP.