Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.
Level 1 Support means the ability to provide general pre and post-sales product information; hardware and software configuration; questions on upgrade Support; collect relevant technical problem identification information; perform base problem determination; provide basic Support on the standard products, protocols and features; replace Field Replaceable Units (FRUs) or whole Hardware units.
Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries regarding the Licensed Software and/or Deliverables and performing limited diagnostic services.
Examples of Level 1 Support in a sentence
EHR Level 1 Support help desk will send out two standard ticket reports.
When issues arise that need to be escalated to internal Support teams, the EHR Level 1 Support help desk helps coordinate efforts between Application Support, the OASAS technical team, and affected users.
Both the EHR Level 1 Support help desk and the OASAS will mutually agree to a time that works best.
The EHR Level 1 Support help desk will routinely meet with OASAS and other support teams to stay in synch on upgrades or changes to the environment.
More Definitions of Level 1 Support
Level 1 Support means the provision of a “Help Desk” and/or hotline for error logging and telephone assistance with software problem identification.
Level 1 Support means support which is provided by the internal MedQuist support unit to the MedQuist operational unit in response to an initial phone call which identifies and documents a Problem and includes initial responses to such internal calls, database searches for previously reported problems, installation of Patches and Maintenance Releases and the hand off of unresolved Problems to Xxxxx 0 Xxxxxxx. Xxxxx 0 Support is performed by licensees themselves.
Level 1 Support means support for Subscribers and End Users as described in Schedule 1.8.
Level 1 Support means support for End Users relating to program usage, program and hardware compatibility and program requirements
Level 1 Support means having the necessary technical staff with the appropriate skills to perform installations, remedial hardware maintenance and basic hardware and software configurations on Cisco products. Xxxxx 0 issues will be escalated internally before requesting additional support from Cisco.
Level 1 Support means basic troubleshooting and call triage, as may be more fully set forth on the applicable Product Schedule.
Level 1 Support means that Customer shall provide all assistance reasonably requested by Radiant. Assistance required by Radiant from Customer in replicating and diagnosing Errors includes, but is not limited to the following: