Level 1 Support definition
Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.
Level 1 Support means the ability to provide general pre and post-sales product information; hardware and software configuration; questions on upgrade Support; collect relevant technical problem identification information; perform base problem determination; provide basic Support on the standard products, protocols and features; replace Field Replaceable Units (FRUs) or whole Hardware units.
Level 1 Support means the provision of a “Help Desk” and/or hotline for error logging and telephone assistance with software problem identification.
Examples of Level 1 Support in a sentence
Client will provide Level 1 Support and Level 2 Support (as each is further described below within this Section 1) to End Users.
More Definitions of Level 1 Support
Level 1 Support means basic troubleshooting and call triage, as may be more fully set forth on the applicable Product Schedule.
Level 1 Support means support which is provided by the internal MedQuist support unit to the MedQuist operational unit in response to an initial phone call which identifies and documents a Problem and includes initial responses to such internal calls, database searches for previously reported problems, installation of Patches and Maintenance Releases and the hand off of unresolved Problems to ▇▇▇▇▇ ▇ ▇▇▇▇▇▇▇. ▇▇▇▇▇ ▇ Support is performed by licensees themselves.
Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries regarding the Licensed Software and/or Deliverables and performing limited diagnostic services.
Level 1 Support means the provision of a “Help Desk” and/or hotline for error logging and telephone assistance with software problem identification. Level 1 includes initial confirmation by Customer that an end users support query is specifically related to a bug with the Bonitasoft offering.
Level 1 Support means the service provided in response to a Customer’s initial contact requesting assistance with the Services.
Level 1 Support means the resolution of Customer inquiries relating to the Combined Offerings in real time or off-line without assistance from the other Party except as otherwise agreed.
Level 1 Support means support for End Users relating to program usage, program and hardware compatibility and program requirements